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Infected by istartsurf


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#1 KSRaghavendra

KSRaghavendra

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Posted 28 August 2014 - 04:46 AM

I was installing a freeware when I got infected with istartsurf. I am on Windows 8.1 and was running security essentials which gave no warning. This was installed in the background and added some extensions in Chrome & Firefox. From then the search and homepage was redirected to istartsurf.com. I could not access Chrome settings or extensions to disable to delete. I scanned with Kaspersky Trial edition and MBAM which could remove the extensions from Firefox and IE and some dlls and exes which got installed in SysWOW64 folder. Homepage is still istartsurf but it doesn't freeze my browser anymore. Kindly help me in removing this malware fully.



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#2 Alex&Vanko

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Posted 28 August 2014 - 09:42 AM

Download Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so

Please download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

 

Please download Farbar Service Scanner HERE (FSS) and run it on the computer with the issue.

    Make sure the following options are checked:
        Internet Services
        Windows Firewall
        System Restore
        Security Center/Action Center
        Windows Update
        Windows Defender
        Other Services
    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.

 

Post the log of Malwarebytes where detection was.

How to open the log:
Open MalwareBytes Anti-Malware and then click on History
On the left column, select Application Logs. Select the most recent log among the list, it is usually the one on the top (or sort by date) and open it.
Go to the bottom left corner to Export and select Text File (*.txt)
Save it to the desktop

 

Thank you!






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