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New Build - Usb 2.0 devices randomly stop working


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#1 Firepaw

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Posted 28 August 2014 - 12:20 AM

So I just built this system, but it is having problems with its usb devices. When it is under a heavy load (ex: a game etc..) or just randomly, all usb devices plugged into a 2.0 port stop working until i restart the system. So if i have my headphones / mouse / keyboard in usb 2.0, they all stop working. They are perfectly fine if they are in the 3.0 slots though.

 

I have tried swapping out the powersupply and the video card, but the problem persists.

 

Here is my system specs:

 

Windows 8.1

 

Motherboard:         Gigabyte 990FXA-UD3

 

Powersupply:          Thermaltake smart 650w

 

GPU:                       Asus Geforce GTX 750ti

 

CPU:                       AMD FX 6350

 

RAM:               2x    Patriot DDR3 8GB

 

Headphones:

Afterglow agu.1

 

Mouse:
Logitech G9

 

Keyboard:

Gigaware 26-460

 

Does this sound like I got a faulty motherboard, or is does it sound like a driver problem? I tried reimaging the computer, but it didn't fix my problem.

 

I've also tried updating the chipset, but that didn't help out at all.

 

Any ideas would be much appreciated.

 

*Update*

So i've tried out having my mouse and keyboard hooked into usb 3.0 slots and my headphones in 2.0. After a while the headphones will suddenly start to sound all distorted and the sounds all become much lower and deeper. When this happens the computer starts to run a bit slower as well.

 

*Update*

Also, I have tried using soley usb 3.0 ports (mouse, keyboard, and usb headset), and after a while, sound stops working.

Another thing I noticed while only in the 3.0 slots was that while there was heavy loading in the game, the usb devices would disconnect and then suddenly reconnect.


Edited by Firepaw, 28 August 2014 - 01:26 PM.


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#2 GreenGiant117

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Posted 28 August 2014 - 12:45 PM

when you have a failure have you tried one by one unplugging your devices? you may be overloading the power capabilities of the USB controller, USB 3.0 are usually they are grouped in smaller "clumps"(USB2.0 grouped in 4's, 3.0 in 2's)

 

What headphones/keyboard/mouse do you have?



#3 Firepaw

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Posted 28 August 2014 - 01:26 PM

Yeah, i have tried plugging them in to different usb ports, but they continue to stop functioning even when i do so.

 

Headphones:

Afterglow agu.1

 

Mouse:
Logitech G9

 

Keyboard:

Gigaware 26-460

 

Also, I have tried using soley usb 3.0 ports (mouse, keyboard, and usb headset), and after a while, sound stops working.

Another thing I noticed while only in the 3.0 slots was that while there was heavy loading in the game, the usb devices would disconnect and then suddenly reconnect.



#4 Aerys

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Posted 28 August 2014 - 02:17 PM

Do you have another computer that you can plug them all into and see if it persists?


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#5 Firepaw

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Posted 28 August 2014 - 02:21 PM

I have used the headphones and mouse on another computer, and it was fine, but I haven't touched this keyboard. I'll try using a different keyboard on this computer for a little while.



#6 Aerys

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Posted 28 August 2014 - 02:37 PM

It is always my first thought to rule out as many possibilities to narrow down the search for the issue, but this does sound to me like the motherboard is at fault, have you tried contacting support at Gigabyte?


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#7 Firepaw

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Posted 28 August 2014 - 03:06 PM

I tried a different keyboard, but the problem persists.

 

I have not tried contacting Gigabyte support yet. I will shoot them an email, but it'll probably be a while before i hear from them.

 

It is a brand new motherboard so before bringing it back in to get another one, I wanted to double check to see if it could be anything else.



#8 Aerys

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Posted 28 August 2014 - 03:10 PM

Then I guess it is safe to say the motherboard is the problem here, when you go the device manager do any of the items have the exclamation points or flags on them?


Edited by Aerys, 28 August 2014 - 03:11 PM.

He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#9 Firepaw

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Posted 28 August 2014 - 03:16 PM

In  the device manager, none of the devices are flagged with exclamation marks, or marked as not working properly.



#10 Aerys

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Posted 28 August 2014 - 03:21 PM

Hmm, are you plugging all of these devices directly into the motherboard, or does your case have ports on it that you are using? If so how are they plugged into the motherboard?


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#11 Firepaw

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Posted 28 August 2014 - 03:31 PM

I've tried plugging only into the ports on the motherboard, as well as using the two USB 3.0 ports on the front of the case. They are connected to a USB 3.0 slot in the motherboard. The problem is the same using either sets of ports. I've also tried distributing all the USBs on the motherboard so they are all in different USB "clumps".



#12 Aerys

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Posted 28 August 2014 - 03:41 PM

At this point, unless you have another computer you can try using all 3 devices on at once, I would say either try contacting Gigabyte or just starting a claim and send it back for a RMA. Maybe there is someone else here that has had a similar issue or can see something that I am not catching.


Edited by Aerys, 28 August 2014 - 03:43 PM.

He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#13 Firepaw

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Posted 28 August 2014 - 04:49 PM

So I've tried the three devices on a separate computer and it is working.

 

Does this sound like a motherboard issue then?



#14 Aerys

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Posted 28 August 2014 - 04:56 PM

Almost certainly it sounds like the motherboard. Have you looked to see if your motherboard has specific USB drivers? Sometimes they are separate from the chipset driver.


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#15 jonuk76

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Posted 28 August 2014 - 05:03 PM

Just a thought but did you use the exact number of motherboard standoffs required for the motherboard when fitting it?  Or otherwise is there any possibility of part of the motherboard shorting on any part of the case?


7sbvuf-6.png





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