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Am I infected our other?


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4 replies to this topic

#1 Mighttuss

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Posted 27 August 2014 - 11:12 PM

I not sure if I am infected or not! I know that one program is not working know more that i payed for and its strang for it not to work Malwarebites. When I run this program it given me a runtime error message. I came home after a very Dear Friend of mine passed away,she was like my second Mom. I noticed my windsream email had been hijacked. I got a email I will never forget. I have the person IP address and once I teack them down their not going to like what I have to say.

This is the person that took my email

Carole Hall <carolea.hall@gmail.com>

Here the message they sent me!

Sorry I died.

 

The first program I always run when something does not act right is Malwarebite. I have uninstalled it,reinstalled it and still get a runtime error message. So if anyone can help me get my PC back the way it should be with out doing a disc restore that would be nice.

Thank you!



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#2 gringo_pr

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Posted 28 August 2014 - 09:52 AM

Hello Mighttuss



I would like to try reinstalling Malwarebytes Antimalware at this time but it has to be done this way.


To completely remove Malwarebytes Antimalware you will first need you will need to uninstall it from the control panel in (XP) add/remove and in (Vista and later) program and features

Then I want you to run our cleanup tool that will remove any traces that is left over. - please run this twice to be sure it has been cleaned. <- very important
https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/_clean



Now to reinstall Malwqarebytes Antimalware

1.Download Malwarebytes Anti-Malware 2.0 at https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
2.After downloading, double-click the downloaded file to get started.
3.Choose Yes if the User Account Control dialog appears.
4.The installation wizard will now appear to guide you through the upgrade process.
5.Click on Next.
6.Review and accept the license agreement, then click Next.
7.Review the latest changes made to Malwarebytes Anti-Malware, then click Next.
8.Choose where to install Malwarebytes Anti-Malware, then click Next.
9.Choose whether or not to have a Start Menu entry and its name, then click Next.
10.Choose if you want a desktop icon, then click Next.
11.Review your installation choices, then click Install.
12.The wizard will begin to install the files.
13.After upgrading, you will have the option to enable a free trial of Malwarebytes Anti-Malware Premium.

To see a video on how to do this - https://helpdesk.malwarebytes.org/hc/en-us/articles/202325618

You will need to add you ID and Key back to activate the premium features
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 31 August 2014 - 12:11 PM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

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Posted 03 September 2014 - 06:06 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 06 September 2014 - 06:57 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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