Hello, I have been referred here by noknojon from the "am I infected" forum. I am having several issues including windows update won't work, Microsoft security essentials won't update, and I am unable to uninstall Microsoft related programs (mse, word, etc). I have noticed a pop up ("click to run") that says "Microsoft office 2010 needs to be updated" but it doesn't look legitimate. noknojon was giving me guidance but I was unable to get security check, minitoolbox, rkill, etc to run unless windows was opened in safe mode or sm w/ networking. I am also unable to get dds to run. If I try to double click the shortcut it locks my entire desktop where I am unable to click any other shortcut icons. I am able to browse the internet on the comp giving me issues, but it won't shutdown properly along with the issues mentioned above. I did a system restore prior to asking for help which may have be wrong to do. I apologize for that and appreciate any help that can be offered.