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Possibly Failing Hard Drive


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#1 twodollars

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Posted 27 August 2014 - 10:11 AM

I have HP Pavilion g7 laptop with Windows 8.1 that keeps on freezing up requiring me to do a hard reboot of my computer.

 

R0D3R1CK was kind enough to help me with the Am I Infected forum to do the first fix on my computer but it hasn't resolved all of my issues and he suggested that I post in this forum as it may be a hardware problem.

 

I ran a CHKDSK and here is the log:

 

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          8/22/2014 8:15:17 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Laptop-amy
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  361984 file records processed.                                                        

File verification completed.
  5585 large file records processed.                                   

  0 bad file records processed.                                     


Stage 2: Examining file name linkage ...
  457712 index entries processed.                                                       

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      


Stage 3: Examining security descriptors ...
Cleaning up 3219 unused index entries from index $SII of file 0x9.
Cleaning up 3219 unused index entries from index $SDH of file 0x9.
Cleaning up 3219 unused security descriptors.
Security descriptor verification completed.
  47865 data files processed.                                           

CHKDSK is verifying Usn Journal...
  374504192 USN bytes processed.                                                           

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
Read failure with status 0xc0000185 at offset 0x9e275b000 for 0x10000 bytes.
A disk read error occurredc0000185
The disk does not have enough space to replace bad clusters
detected in file 155250 of name \PROGRA~2\CISCOS~1\CISCOC~1\CISCOC~1.EXE.
  361968 files processed.                                                               

File data verification completed.

Stage 5: Looking for bad, free clusters ...
Read failure with status 0xc0000185 at offset 0x12a90d0000 for 0x20000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e0000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e0000 for 0x8000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e4000 for 0x4000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x2000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x800 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6800 for 0x800 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6c00 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6200 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6400 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6600 for 0x200 bytes.
  97902523 free clusters processed.                                                       

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.
No further action is required.

 461171711 KB total disk space.
  68630068 KB in 183767 files.
    118164 KB in 47866 indexes.
         4 KB in bad sectors.
    813383 KB in use by the system.
     65536 KB occupied by the log file.
 391610092 KB available on disk.

      4096 bytes in each allocation unit.
 115292927 total allocation units on disk.
  97902523 allocation units available on disk.

Internal Info:
00 86 05 00 d9 88 03 00 b9 7f 06 00 00 00 00 00  ................
02 02 00 00 35 00 00 00 00 00 00 00 00 00 00 00  ....5...........

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-08-23T01:15:17.000000000Z" />
    <EventRecordID>96352</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Laptop-amy</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  361984 file records processed.                                                        

File verification completed.
  5585 large file records processed.                                   

  0 bad file records processed.                                     


Stage 2: Examining file name linkage ...
  457712 index entries processed.                                                       

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      


Stage 3: Examining security descriptors ...
Cleaning up 3219 unused index entries from index $SII of file 0x9.
Cleaning up 3219 unused index entries from index $SDH of file 0x9.
Cleaning up 3219 unused security descriptors.
Security descriptor verification completed.
  47865 data files processed.                                           

CHKDSK is verifying Usn Journal...
  374504192 USN bytes processed.                                                           

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
Read failure with status 0xc0000185 at offset 0x9e275b000 for 0x10000 bytes.
A disk read error occurredc0000185
The disk does not have enough space to replace bad clusters
detected in file 155250 of name \PROGRA~2\CISCOS~1\CISCOC~1\CISCOC~1.EXE.
  361968 files processed.                                                               

File data verification completed.

Stage 5: Looking for bad, free clusters ...
Read failure with status 0xc0000185 at offset 0x12a90d0000 for 0x20000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e0000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e0000 for 0x8000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e4000 for 0x4000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x2000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x800 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6800 for 0x800 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6c00 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6000 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6200 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6400 for 0x200 bytes.
Read failure with status 0xc0000185 at offset 0x12a90e6600 for 0x200 bytes.
  97902523 free clusters processed.                                                       

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.
No further action is required.

 461171711 KB total disk space.
  68630068 KB in 183767 files.
    118164 KB in 47866 indexes.
         4 KB in bad sectors.
    813383 KB in use by the system.
     65536 KB occupied by the log file.
 391610092 KB available on disk.

      4096 bytes in each allocation unit.
 115292927 total allocation units on disk.
  97902523 allocation units available on disk.

Internal Info:
00 86 05 00 d9 88 03 00 b9 7f 06 00 00 00 00 00  ................
02 02 00 00 35 00 00 00 00 00 00 00 00 00 00 00  ....5...........

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>



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#2 Kilroy

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Posted 27 August 2014 - 01:26 PM

First things first, back up any data that you would like to keep.  Troubleshooting this issue could result in total failure of the drive.

 

The read failures would point to a failing hard drive.  I'm more familiar with HP's business lines.  The business lines have a hard drive diagnostics available from the BIOS.  Page 101 of this manual explains how to access  the diagnostics.

 

If the drive passes then you're looking at a different issue, but being that this is a laptop, combined with the read errors, I'd bet the hard drive is failing.

 

Please report back the results of the hard drive diagnostics.



#3 Joe C

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Posted 27 August 2014 - 04:44 PM

Yup..... back up all your important data asap and get a new drive



#4 twodollars

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Posted 27 August 2014 - 04:59 PM

Unfortunately, it won't let me create a system image backup. I get the following error message - i/o device error 0x8007054d.

 

Is there a way to back up my hard drive in another way?

 

And can I buy any hard drive for my laptop or is there a certain type I should get?

 

I am completely clueless about this.



#5 hamluis

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Posted 27 August 2014 - 05:22 PM

There are a number of HP G7-series systems...what are the four digits following the G7?

 

Louis



#6 twodollars

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Posted 27 August 2014 - 05:53 PM

Hi there - Thanks - It says 2340dx



#7 Joe C

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Posted 27 August 2014 - 06:39 PM

The drive has a  physically damaged platter/platters. You won't be able to easily create an image but you might be able to just get your important data off the drive, Try getting all your important stuff off the drive first and then try doing other things to image or repair/move bad sectors from it


Edited by Joe C, 27 August 2014 - 06:40 PM.


#8 hamluis

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Posted 27 August 2014 - 06:41 PM

Looks like it takes any SATA 2.5-inch notebook drive, up to 1GB, see page 38 at http://h10032.www1.hp.com/ctg/Manual/c03593682.pdf  .

 

Louis



#9 twodollars

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Posted 01 September 2014 - 01:10 AM

The drive has a  physically damaged platter/platters. You won't be able to easily create an image but you might be able to just get your important data off the drive, Try getting all your important stuff off the drive first and then try doing other things to image or repair/move bad sectors from it

 

Can you expand on doing other things to image or repair/move bad sectors from it? I don't have the slightest clue on what to do here. I've googled around for some suggestions and I can't find anything other than needing to do the image following the steps in windows 8.1 which doesn't work.

 

I've copied the personal files I need from the computer, but I  still need to figure out some way to back-up the operating system or the computer won't startup when I replace the c drive right?

 

If you could even point me to a link on what to do, I'd be thrilled.



#10 Scoop8

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Posted 01 September 2014 - 08:19 AM

This thread (at this forum) may help with the cloning & imaging topic:

 

Need Help Chosing Paid Disk Imaging and Back-up Software

 

 

Hopefully, you'll be able to clone or image your HDD before it becomes unable to process the HDD backup process.

 

I use  Acronis 2011 (paid software) version for most of my Cloning and Macrium Relect (free version) for most of my Imaging processes.

 

Here is a link to the --> Macrium Reflect   site.

 

The site has a Cnet host download which can be problematic (sometimes the download wil have PUP's attached).

 

Here's another download site for --> Macrium Reflect - FileHippo



#11 twodollars

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Posted 01 September 2014 - 01:45 PM

I tried to image using Macrium Reflect and I get the same I/O error. I tried cloning and in the destination local disk it says No disks are available. Any suggestions from here? What happens if my hard drive fails and I don't have a clone or image? Is my computer just trashed then?



#12 twodollars

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Posted 01 September 2014 - 02:06 PM

I've managed to save all my personal data to my external hard drive so I am not worried about losing that data. If I were to buy a new hard drive and install it, I would just need to get Windows 8.1 OS installed and then I'd be set to go correct?



#13 Joe C

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Posted 01 September 2014 - 02:27 PM

If you created a set of restore disks when you first got your pc then you can use those to reinstall the operating system to the new hard drive. If you did not do that, then you can contact HP and buy a set of restore disks for around $20. to $30. or you can buy Windows 8/8.1 home version for around $100. with a new license key

As far as I know....you can not download an oem version of windows 8/8.1 ,iso like you can with Windows 7 (legally from digital river)

 

you can try this:

http://windows.microsoft.com/is-is/windows-8/upgrade-product-key-only

 

but when I attempted to do this with an oem key, it would not accept the key


Edited by Joe C, 01 September 2014 - 02:36 PM.


#14 twodollars

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Posted 01 September 2014 - 02:44 PM

Thanks for the help.

 

I don't have restore disks of course. So many things I'd do differently next time around.

 

If I buy a new hard drive and a new home version of 8.1 and install that on my computer, am I set to go?

 

I also have a recovery D drive on my computer with a recovery point from last year that was done automatically by my laptop. Can I use that in any way with a new hard drive?






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