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Can't Connect Via FTP


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4 replies to this topic

#1 joebeaven

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Posted 27 August 2014 - 06:44 AM

Hi,

 

I'm using Windows 7 and FileZilla 3.9.0.3 to try to connect to my website, but I keep getting the following error:

 

Error: Connection timed out
Error: Could not connect to server
 
I told my webhost and they said they were able to access my site via FTP using the same details I was using. I tried disabling my firewall and connecting, but that didn't help. I verified in Control Panel > Network and Sharing Center that "Network Discovery" was on.
 
My webhost told me to try a couple of things in command prompt which you can see the results of here:
 
telnet.jpg
 
tracert.jpg
 
My webhost support are responsive, but they seem to be running out of ideas, so I thought I'd post here and try to get some more advice.
 
It would be much appreciated is someone could help.
 
Thanks,
Joe


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#2 JohnC_21

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Posted 27 August 2014 - 01:07 PM

You have to enable telnet in Windows.

 

The telnet command they gave will tell you if port 21 is opened or closed.

 

http://kb.siteground.com/ftp_port_21/



#3 sflatechguy

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Posted 27 August 2014 - 01:15 PM

It could be that your antivirus is blocking your access to that website, if you have some sort of Internet protection feature turned on.

Note that in trying the tracert command using the URL, it was able to find the IP address, 213.171.193.5. Since it's not your firewall blocking the access, you antivirus is the most likely cause.

Another thing to check might be your hosts file: http://support.microsoft.com/kb/972034



#4 joebeaven

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Posted 28 August 2014 - 04:59 AM

Fix-It fixed it. Thanks a lot for the help.



#5 sflatechguy

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Posted 28 August 2014 - 12:26 PM

Glad you got that resolved.  :)






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