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Help Understanding a Bizarre Event


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6 replies to this topic

#1 Supernaut88

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Posted 27 August 2014 - 12:35 AM

I'll make an effort not to ramble on too long. I'm not even sure if this belongs in a virus section or a hardware section.

 

I was on Amazon.ca about to purchase a power tool through one of their 3rd party sellers for an item that was suspiciously cheap. As soon as I entered all my purchase info and clicked the final confirm purchase button. My rig went dead. Went to restart and it would power up but not boot up. The power light on the case would come on and the Hard drive light would glow for a few seconds then nothing. I could not press Delete and get the BIOS to display. This is on a computer that has been functioning very well for many months up till this point. The monitor was picking up no signal and would stay in sleep mode. The wife starts yelling about how it's because of a sketchy vendor and they gave us a computer destroying virus and stole our information, so on and so forth.

Now I for one have never heard of a virus that can instantly destroy hardware, but who knows, I guess I'm not the expert. I would say what are the odds of my computer crapping out a second after making a purchase but then stranger things happen. People do win lotteries for example.

After phoning Amazon to confirm no order went through, I went to bed for a few hours. Based on how the computer was acting I figured I would be looking for a new mainboard and/or cpu.

I woke up a few hours later and the wife told me to try out the computer. She says try starting it up and pressing F11 (Just F11 by itself mind you). In my sickened food poison ravaged state I figured I would humor her with a hopeless task. And what the hell it actually is working now. I ran virus and registry clean up and am backing important files to an external in case the machine really is on the road to death.

 

Could anyone give me any insight here?



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#2 nasdaq

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Posted 30 August 2014 - 07:59 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Lets check it out.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

#3 Supernaut88

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Posted 03 September 2014 - 11:37 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Lets check it out.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

 

 

Thank you for all this info. I have been very busy with work and haven't had time to check out the forum. I will try out this procedure on the weekend. Strangely the computer has been working perfectly fine since this incident.



#4 Supernaut88

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Posted 07 September 2014 - 01:00 AM

I have run the programs specified and here are my results. I will first say that Farbar Recovery Scan Tool hangs up with "Error 18245" and just keeps going with out progressing beyond that point. I have to shut it down from the task manager and it does not produce a log.

Here are the other logs however.


Malwarebytes:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/6/2014
Scan Time: 11:15:14 PM
Logfile: Malwarebytes log.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.06.08
Rootkit Database: v2014.08.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8
CPU: x64
File System: NTFS
User: Adam

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 378798
Time Elapsed: 6 min, 42 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 4
PUP.Optional.OpenCandy, C:\Users\Adam\Downloads\DAEMONToolsPro510-0333.exe, Quarantined, [0c8d5b6e3645db5b6444c25425e0e31d],
PUP.Optional.OpenCandy, C:\Users\Adam\Downloads\DTLite4481-0347.exe, Quarantined, [dcbdc702304b44f2c0e87b9b9a6be11f],
PUP.Optional.OpenCandy, C:\Users\Adam\Downloads\imgburn-2.5.8.0.exe, Quarantined, [5148e1e8fd7e0d29f9afa07643c252ae],
PUP.Optional.OpenCandy, C:\Users\Adam\Downloads\SetupImgBurn_2.5.8.0.exe, Quarantined, [94053b8ebbc0d660c2e6cf470df8966a],

Physical Sectors: 0
(No malicious items detected)


(end)

 

 






And now Adaware:
# AdwCleaner v3.309 - Report created 06/09/2014 at 23:25:48
# Updated 02/09/2014 by Xplode
# Operating System : Windows 8 Pro  (64 bits)
# Username : Adam - COMPUTER
# Running from : C:\Users\Adam\Downloads\adwcleaner_3.309.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Users\Adam\Documents\Optimizer Pro

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.17054


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Adam\AppData\Roaming\Mozilla\Firefox\Profiles\ev7vn9la.default\prefs.js ]


-\\ Google Chrome v37.0.2062.103

[ File : C:\Users\Adam\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : bopakagnckmlgajfccecajhnimjiiedh

*************************

AdwCleaner[R0].txt - [973 octets] - [06/09/2014 23:25:48]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1032 octets] ##########



#5 nasdaq

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Posted 07 September 2014 - 08:53 AM

Known cause of error 18245.

Tomcat Error: SEVERE: BAD packet signature 18245

===

Download and run this tool. Post the log if you can.


Download OTL to your desktop.
Double click on the icon to run it.
Make sure all other windows are closed and to let it run uninterrupted.

OTL_Main_Tutorial.gif
  • Select All Users.
  • Under the Custom Scan box paste this text in bold in
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
/md5stop
CREATERESTOREPOINT


Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Post both logs DO NOT ATTACH THEM.
===

#6 nasdaq

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Posted 12 September 2014 - 08:52 AM

Are you still with me?

#7 nasdaq

nasdaq

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Posted 17 September 2014 - 08:21 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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