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Downloading Google Earth


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#1 9bware

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Posted 25 August 2014 - 04:11 PM

I have used Google Earth for years, but all of a sudden it wouldn't load.  The only thing that had changed on my computer was my firewall - I went from Comodo to Zone Alarm.  I tried turning off Zone Alarm, but still no Google Earth.  So I tried uninstalling and reinstalling, but the download wouldn't install - just said "installing" but nothing happened.  I let it go for about fifteen minutes, but nothing.  I tried again with both my firewall and my anti-virus (AdAware) turned off, but again nothing.  I have a Dell 560 Inspiron, 6GB memory, Windows 7 Home Premium Service Pack 1 64-bit.  I have Time-Warner Cable and am using both Firefox and Google Chrome as broiwsers.  Any ideas?



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#2 frankp316

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Posted 25 August 2014 - 05:47 PM

I wouldn't touch Zone Alarm with a ten foot pole. it's worse than malware. And you don't need it. Windows Firewall is adequate for Windows 7. So I would remove Zone Alarm using this removal tool.

 

 

 

http://www.bleepingcomputer.com/download/zonealarm-uninstall-tool/

 

 

Ad Aware isn't an antivirus. It's an anti spyware scanner that was popular ten years ago but isn't recommended anymore.



#3 Man_1n_Black

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Posted 25 August 2014 - 07:08 PM

wholeheartedly agree with frank, install "Malwarebytes Anti-Malware" (MBAM) and run a scan with it after you have removed zonealarm. I recommend Avast free Anti-Virus, i find it very strong and the price is right!


Regards,
Phil
Linux user     |     #564977


#4 9bware

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Posted 26 August 2014 - 06:03 AM

Thanks, frankp316 and Man_1n_Black, I followed your advice and it worked.  Although I had tried turning off Zone Alarm without success, I guess I had to completely uninstall it.






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