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LAN keeps resetting to proxy server no matter what I do


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#1 africanrose

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Posted 25 August 2014 - 12:24 PM

Hi there

 

The LAN setting on my niece's computer keeps setting itself back to proxy server for some reason. Today is the first time we have encountered the problem.

 

She is running windows 8 and has Kaspersky but on checking her computer I found that her virus database had not been updated for some time and I am busy trying to update it now but it is very slow. 

 

I did notice that she had bling and some other site that had taken over as home page, so I have changed this on google chrome.

 

I also went into regedit and removed the numbers next to "proxy server" and rest enable proxy to "0" , but this is not working/ lasting  and I have gone back into regedit a couple of times and ther is new "value data" next to "proxy server" and that ProxyEnable had a value of 1 again.

 

Not only am I very much a layman in general, but my own computer still runs on windows 7 so I am really no au fait with windoes 8 at all.

 

Please can anyone give me a solution to this problem? I would be most grateful.


Edited by hamluis, 26 August 2014 - 07:26 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 dicke

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Posted 26 August 2014 - 07:05 AM

Hi,

It sounds like there is another program [one you don't want] taking control of your system. The best place to get the help you need is the 'Am I infected' forum here. I'm asking a moderator to relocate this thread there so that one of the trained volunteers can get you cleaned up and back in good running order.

PLEASE also impress on the regular operator that security software MUST be kept up to date. Threats are being released by the thousands daily.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 26 August 2014 - 09:17 AM

Please run the following scans.

 

Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 


Please run the ESET OnlineScan

 

This will take a while to run, please be patient and allow this to complete.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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