Thanks for your quick reply Rocky.
I ran the chkdsk /r C: this morning and it took 2 hours. It was stuck on 12% for quite a long time and then just restarted by itself. No logs appeared to tell me whether a problem was found OR corrected, so I don't know what the results of the check were.
However, when I tried to Refresh, I got the same error message: "Drive where windows is installed is locked. Unlock and try again".
The Laptop seems to be running fine, BUT I still can't use System Restore and REFRESH....any other suggestions on how to unlock Drive:C, or possible reasons for this error message??
As a last ditch effort, I've just tried to "Erase everything and reinstall Windows"....but I get the error message: "cannot find recovery environment". I've attached a Screenshot of the Partition Manager and there seem to be 2 recovery partitions for Drive C.....so why do I get that error??
Good Morning Riemer,
Posting that screenshot of the hard drive in Disk Management was brilliant.
1: The diskcheck taking hours and appearing to be stuck on 12% are both normal for Windows 8 machines.
2: I've noticed that you have a lot of data on your OS and Data drives, which might indicate high usage of this machine, is that correct?
3: That large amount of data should be backed up pronto, if it isn't already done.
4: the amount of partitions you have is fairly normal for Win 8 machines.
5: What is not normal in that screenshot is that one of the 300 meg partitions, shows as unnalocated.
This would be a good time to repeat that I don't have all the answers, but here is how I see it.
I think we were right in deducing that the hard drive was corrupt, as evidenced by two things, the unnalocated partition and the fact that the computer is now faster after a diskcheck/repair.
I have never seen an unnalocated partition, such as you have, on a Win 8 type machine Those tiny partitions of less than 1 gig in size, normally can't even be attained and all you can get out of them from a right click is the "Help" option.
In other words, the User doesn't have the capacity to delete a partition so as to have it show a status of being unnalocated.
I can only conclude from this, that the hard drive got damaged, perhaps not pernanently, so it might be physically healthy and repairable, but this unnalocated partition is surely the missing component in the puzzle, that won't allow Windows to refresh the entire system, thus the message that the drive is locked.
As of this moment, I have no "brilliant" ideas as to what to do about it, unless you tell me that your friend or neighbour has the identical machine for us to clone.
I don't think that there is any other way to fix that partition, at least not to my knowledge.
It might be possible to copy data to that partition in Linux, if you had an identical drive to copy from, but that's a useless idea, as we'd be cloning the drive instead, if you truly could get your hands on the identical drive.
So.... at this point, I'm stumped.
Perhaps our friend Google has something to say about fixing that partition, but somehow, I doubt it.
Two heads are better than one, so maybe you can come up with a suggestion to get this problem fixed.
Naturally, I'll be thinking about the issue and will post immediately, if I come up with something and in the meantime, I'd like to repeat the reminder to back up ALL your data, as there is a chance that your hard drive is on the way out. There's a folder in the C drive called eSupport that is worth copying. It contains drivers and software for your machine and if it comes to having to rebuild the system from scratch, it'll come in handy.
The easiest way to know if the drive itelf is now healthy, is by usage.
If it still feels speedy after a few days of usage, your A OK.
If it starts to slow down and do glitchy things, then turn it off and get prepared to do a lot of copying and hope that the internal hard drive survives the job.
Losing the ability to use the Win 8 recovery features is big. It's a problem today and a problem for the future, so we have to think in the long term too.
In the meantime, we can look at Band-Aid type solutions, but that would involve you getting your hands on a Windows 8.1 installation disc.
All is well in Paradise.