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Malwarebytes can't connect to update server or keep on Malicious Website Protect


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#1 otarsus

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Posted 25 August 2014 - 12:12 AM

Running 8.1 on Toshiba laptop.

 

I realized my Malwarebytes 2.0 wasn't turning on when I booted, and then when it did, it would flag "Unable to access update server".

 

I have tried the uninstall tool and reinstall, and an update works. I scan, it doesn't find anything, but then falls into the same problem with the next boot.

 

Also, the Real-Time Protection status stays as: Malware Protection Enabled, Malicious Website Protection DISABLED

 

Any ideas?



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#2 1PW

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Posted 25 August 2014 - 04:35 AM

Hello otarsus:
 
If your system did not have any unresolved malware issues from any type of previous MBAM2 scans, and your laptop has the correct date, time zone and time, then, since you already have performed a Clean Re-install process, it would be helpful see three diagnostic logs posted in the Malwarebytes Anti-Malware Help sub-forum.

Please establish membership via Create Account and then read the following and individually attach the 3 requested logs in a post to the above sub-forum: Diagnostic Logs along with a copy/paste of your post's narrative from above.
 
Thank you.
 
1PW
Malwarebytes Volunteer Forum Helper


Edited by 1PW, 25 August 2014 - 04:39 AM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#3 otarsus

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Posted 27 August 2014 - 08:47 PM

Thank you, I will do that.






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