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Help with black screen and moving cursor


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#1 harupopo

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Posted 24 August 2014 - 08:34 PM

When I was browsing a website, it suddenly stopped responding and everything was stuck I couldn't even open task manager. So I force shutdown the computer, and when I opened it, it seemed to have some problems. I dont remember what really happened, but I started to Repair the computer. It solved some problem, but when I restarted my computer there was the black screen and I could move the cursor. I already let it load for about 8 hours and nothing happens. I tried all Safe Modes, the low resolution, going back to when my computer was running good, and everything. I also don't have a system restore point, so I can't restore. Now when I try to repair the laptop, it tells me there are no problems. I brought this laptop to a computer professional and he told me that the hard drive had some broken parts and even showed me it on his computer. I heard it was "physically broken" and cannot be repaired. I want to keep my data because it is very important to me. Is there any way to repair it or at least get rid of the black screen and moving cursor?



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#2 dicke

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Posted 25 August 2014 - 09:46 AM

Hi,

If the broken HDD is causing the black screen then a replacement drive with an operating system installed will most likely resolve that problem. If the HDD is 'physically' unable to function then recovery will be difficult. Depending on the value of your data a recovery service ($$$$$) may be able to do the job. Otherwise it may be lost.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 25 August 2014 - 11:53 AM

If the hdd still spins up you may be able to install it in another computer to recover at least some of your data.  If the computer you use is a desktop you can simply install it directly to the data and power cable.  If it is a laptop you will need to purchase an external case for the hdd, this will connect via USB. 

 

Before installing the hdd look in Computer and write down the different drive letters in there.  After the hdd is installed open Computer, find the new drive letter and click on it to open it.  If the hdd is still alive you should be able to right click on the data you want to save and choose send to, I would suggest a decent size flash drive.  You can also use a program like Recuva to recovery at least some of your data.

 

What dicke was referring to is the use of forensic techniques to retrieve your data.  This could cost upward of a thousand dollars, not a consideration unless this data is worth that much to you.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 harupopo

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Posted 26 August 2014 - 08:01 PM

dc3, on 25 Aug 2014 - 12:53 PM, said:

If the hdd still spins up you may be able to install it in another computer to recover at least some of your data.  If the computer you use is a desktop you can simply install it directly to the data and power cable.  If it is a laptop you will need to purchase an external case for the hdd, this will connect via USB. 

 

Before installing the hdd look in Computer and write down the different drive letters in there.  After the hdd is installed open Computer, find the new drive letter and click on it to open it.  If the hdd is still alive you should be able to right click on the data you want to save and choose send to, I would suggest a decent size flash drive.  You can also use a program like Recuva to recovery at least some of your data.

 

What dicke was referring to is the use of forensic techniques to retrieve your data.  This could cost upward of a thousand dollars, not a consideration unless this data is worth that much to you.

I'm still an amateur, so I can't comprehend to most of your directions. If "HDD" refers to my WD Scorpio Internal Hard Drive, then I think it still runs. When I try to repair my data, it still shows my user accounts' names. What do you mean by "installing the hdd?" and "look in Computer"? I'm still stuck on the black screen when I log in. I got an external hard drive recently. Is it possible to transfer my data from internal hard drive to external hard drive?



#5 dicke

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Posted 26 August 2014 - 08:06 PM

I'll try to keep it simple. Can you use the CD/DVD drive to run the install disk and see anything on the monitor? If so then the problem is likely graphic and not the hard drive [HDD = hard disk drive]

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#6 rockysosua

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Posted 26 August 2014 - 08:20 PM

If I understand you correctly, the hard drive still runs in your machine, correct?

If so, you need to connect an external hard drive or memory stick and start copying before your hard drive completely dies.


All is well in Paradise.

#7 harupopo

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Posted 26 August 2014 - 08:31 PM

dicke, on 26 Aug 2014 - 9:06 PM, said:

I'll try to keep it simple. Can you use the CD/DVD drive to run the install disk and see anything on the monitor? If so then the problem is likely graphic and not the hard drive [HDD = hard disk drive]

Keep us posted

I don't own an CD/DVD drive, I will try to get one ASAP. How do I install the disk after putting the CD in?



#8 harupopo

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Posted 26 August 2014 - 08:33 PM

rockysosua, on 26 Aug 2014 - 9:20 PM, said:

If I understand you correctly, the hard drive still runs in your machine, correct?

If so, you need to connect an external hard drive or memory stick and start copying before your hard drive completely dies.

I own an external hard drive, but how do I transfer the data? I can't get in because it always brings me to the black screen and moving cursor



#9 harupopo

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Posted 26 August 2014 - 08:37 PM

harupopo, on 26 Aug 2014 - 9:31 PM, said:

 

dicke, on 26 Aug 2014 - 9:06 PM, said:dicke, on 26 Aug 2014 - 9:06 PM, said:

I'll try to keep it simple. Can you use the CD/DVD drive to run the install disk and see anything on the monitor? If so then the problem is likely graphic and not the hard drive [HDD = hard disk drive]

Keep us posted

I don't own an CD/DVD drive, I will try to get one ASAP. How do I install the disk after putting the CD in?

 

I think I understood you wrong. An CD/DVD drive is an equipment inside the laptop and not something separate and spins in a circle?, right? If so, how can I try using this CD/DVD drive to run the install disk?



#10 dicke

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Posted 26 August 2014 - 08:41 PM

If you keep clicking the F12 key it should bring up the boot menu so you can use the arrow keys to select the CD as the boot drive. This assumes that there isn't a graphics problem.

Select the startup repair option to see if you can bring the system back to normal.

Is the monitor plugged into the motherboard or a third party card?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#11 rockysosua

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Posted 26 August 2014 - 08:47 PM

OK, I understand you now.

The computer turns on, but never fully boots up, correct?

If that is the case and you think that the hard drive is on its last legs, it may be preferable to get it into a USB case to transfer your data elsewhere, before you lose it all.

On the other hand, if you don't believe the tech who told you that your HD is near dead, then you could go ahead and try to get the system up and running again.

Only you know for sure what is your highest priority.

 

What type of computer do you have?

A PC or laptop?


All is well in Paradise.

#12 dc3

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Posted 27 August 2014 - 08:44 AM

There is another way to go about repairing this.

 

Use the instructions below to create a bootable installation disc.  Bootable means that you place the disc in the DVD/CD drive, restart the computer and you should receive a message telling you to press any key to boot from the disc.  This will boot the installation disc.  There is the possibility that you may have to change the boot order so that the DVD/CD drive is the first device in the boot order, and the hard drive the second item.

 

After you have made the installation disc follow the instructions to step 7b.  In the System Recovery Options click on Command Prompt rather than the Startup Repair as the instructions suggest.  This will open the command prompt, it will look similar to the image below.  The one below is for Windows 7, but they look pretty much the same.

 

elevatedcommandpromptw7_zpseba8c499.png

 

When the Command Prompt opens copy and paste the following command, then press Enter.

 

bootrec /rebuildbcd

 

Hopefully you will receive the following message.

 

Scanning all disks for Windows installations.

 
Please wait, since this may take a while...
 
Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.
 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 rockysosua

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Posted 27 August 2014 - 09:12 AM

It's worth mentioning that if you need a Win 7 repair as described above, it is not necessary to download Win7, make an iso and burn it, as all Win 7 machines have the ability to burn repair discs from the control panel.


All is well in Paradise.

#14 dc3

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Posted 27 August 2014 - 09:17 AM

@rockysosua

 

It's worth mentioning that if you need a Win 7 repair as described above, it is not necessary to download Win7, make an iso and burn it, as all Win 7 machines have the ability to burn repair discs from the control panel.

 

The instructions I posted above include a link where a Windows 7 ISO image can be downloaded.  There are instructions for burning the ISO image to a disc using the Windows  Disc Image Burner as well. :thumbup2:


Edited by dc3, 27 August 2014 - 09:23 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 hedgeley

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Posted 27 August 2014 - 09:22 AM

 

 

Instructions for a Windows 7 Repair installation.

A Windows 7 Repair Installation will require a installation disc.

Not a Repair disc

 

 

Hedge






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