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Possible Internal Hard Drive Issue/Failure


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#1 rschmauch

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Posted 24 August 2014 - 08:28 PM

Recently, I've had an issue with my Dell Inspiron 580 computer where it was unable to boot up. I get a message about a hard drive self monitoring system has reported that a parameter has exceeded its normal operating range. From there I hit F2 to continue and it just goes into the BIOS menu and even if I restart the computer, I just get the same hard drive self monitoring message.

 

I wanted to find out if my hard drive might be toast or not and I wanted to also try to backup my personal data before replacing the hard drive. I'm booting from a CD-ROM Linux based program called Parted Magic, but I'm unable to mount my internal hard drive so I can backup my data to my external hard drive. I'm not sure what commands to type in the terminal. I don't have a lot of experience with Linux based commands.



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#2 Guest_Joe C_*

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Posted 24 August 2014 - 09:14 PM

The bios has to be able to recognize the hard drive before anything else. Can you see this drive listed in the bios's boot options area?

If the drive is not recognized by the bios then the software won't be able to find it



#3 rschmauch

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Posted 24 August 2014 - 09:21 PM

The bios has to be able to recognize the hard drive before anything else. Can you see this drive listed in the bios's boot options area?

If the drive is not recognized by the bios then the software won't be able to find it

It's listed, but that SMART type error keeps popping up.



#4 Guest_Joe C_*

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Posted 24 August 2014 - 10:14 PM

Don't see any options to disable SMART in your bios.

ftp://ftp.dell.com/Manuals/all-products/esuprt_desktop/esuprt_inspiron_desktop/inspiron-580_service%20manual_en-us.pdf

 Guide for using PM

http://fixit.litten.com/linuxfilecopy.html



#5 hamluis

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Posted 25 August 2014 - 01:56 PM

Dell Diagnostics will tell you the functional status of the hard drive.

 

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

 

Dell 32-Bit Diagnostics - http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/inspiron-17-n7010?driverId=GTW03&osCode=W764&fileId=2731094900&languageCode=en&categoryId=DI

 

Dell PC Diagnostics Dell US - http://www.dell.com/support/Diagnostics/us/en/555/

 

What is the exact wording of the onscreen error message you received about your hard drive?  Ignoring it may have resulted inability to access anything.

 

Louis






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