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Please help inspect computer to see if all is right.


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#1 pahutch13

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Posted 24 August 2014 - 01:37 PM

Long story short: I blew up my computer, sent it off to HD Repair - they replaced motherboard.

Got computer back, set it up, couldn't connect to internet or get firewall settings to change.

Used a system restore point (it was dated to right before I blew my computer) to get connected to wireless internet.

 

Computer seemed to be working fine, however, everynow and then I would get blue screens with K Mode Exception errors (I've only had two really: system thread exception not handled, ia something, then computer shut down. The other one was the same with the error code zeros and 7).  I went onto microsoft and completed the actions: malware scan, emptied recycle bin, removed unwanted/unused programs, checked drivers status and a command prompt check disk, repair problems). 

 

I haven't had the blue screen exception modes, but today while surfing internet, my screen went black and the cursor acted as though it was trying to load but I couldn't get my computer to do anything.  I shut it down and immediately came to this forum.

 

My computer specs:

Computer is Vizio, All in One; Model CA 24-A2B; 919 GB total memory.

Running Windows 8.1 Pro

Processor: Intel Cor i7-3610 QM, CPU @ 2.3 GHz

RAM: 8.0 GB (7.9 GB usable)

64 bit OS  x64based processor

no pen or touch

 

Any help with properly diagnosing and setting computer straight is greatly appreciated.

Thanks in Advance.

Paula



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#2 buddy215

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Posted 24 August 2014 - 02:14 PM

What happened...lightning strike...spilled some liquid on it...?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 pahutch13

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Posted 24 August 2014 - 02:45 PM

What happened...lightning strike...spilled some liquid on it...?

 

Stupid error. I have a multiport USB connector and did have two external hard drives (I take tons of photos of my family and my grandkids or where ever my travels take me). While cleaning, I disconnected everything and no, I did not have the plugs marked. I plugged the wrong cord into the multiple port USB and had that connected to my computer and one external hard drive.  When the electricty flowed -- my hard drive started smoking and the computer did nothing but blink. 

Or, I can just go with the lightning strike... it doesn't sound so idiotic.



#4 rockysosua

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Posted 25 August 2014 - 08:33 PM

There are a few different ways to cure the problem, assuming that all your hardware is A OK.

You could start with a diskcheck.

Unfortunately, Win 8 and 8.1 have a very lighweight approach to a diskcheck, so if you want a proper one, you'd need to prompt it from a command window (if you don't know how, pls advise).

The other is also from a command window run as administrator, you type or copy in   sfc /scannow  .

It may take 15 minutes or so, but it might find and fix the problem.

You'll get a report at the end of the scan, telling you if it found anything and whether it fixed it or not.

If all options fail (not just the 2 above), you may be forced to reinstall the entire system.

Who knows what type of zap your internal hard drive got from that "accident".


All is well in Paradise.

#5 pahutch13

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Posted 25 August 2014 - 11:24 PM

Hi rockysosua;

I did do a disk check; after the k mode exception errors.  I did the fix in the command prompt. Rebooted. Everything seemed to be working fine. But a few days later, the black screen with nothing, then shut down and post to the forum.  Upon reboot, an adobe update was present, I completed the update; reboot. 

 

Tomorrow evening, I'll perform the sfc/scannow function - right now, my phone sync appears to be taking an extra long time. (It has been awhile since I've backed up my phone).  

 

I will say that after I rebooted from the black screen that didn't want to do anything, and installed the adobe update (I do use adobe a lot with Lightroom);  my computer hasn't malfunctioned. But I will perform your suggested action and post my end results. 



#6 rockysosua

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Posted 25 August 2014 - 11:46 PM

Hi rockysosua;

I did do a disk check; after the k mode exception errors.  I did the fix in the command prompt. Rebooted. Everything seemed to be working fine. But a few days later, the black screen with nothing, then shut down and post to the forum.  Upon reboot, an adobe update was present, I completed the update; reboot. 

 

Tomorrow evening, I'll perform the sfc/scannow function - right now, my phone sync appears to be taking an extra long time. (It has been awhile since I've backed up my phone).  

 

I will say that after I rebooted from the black screen that didn't want to do anything, and installed the adobe update (I do use adobe a lot with Lightroom);  my computer hasn't malfunctioned. But I will perform your suggested action and post my end results. 

I have a fair bit of experience with repaired hard drives, as clients would prefer to not have to buy new hard drives, so I try repairing them first and if it works, we go with it.

I'd say that most of the repairs are successful, but we generally can't be sure until the machine has run for a few days. Some repaired drives start acting up within hours.

The way to know for sure is with time and if it does act up again, we do that same type of diskcheck again, and if it finds more errors, then you know that the hard disk is toast.

If it comes up clean, then you know that there's something else wrong with the system.

 

PS: The sfc /scannow can be run simultaneously to other work, in case you wanted to know.


Edited by rockysosua, 25 August 2014 - 11:48 PM.

All is well in Paradise.




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