I have had this Dell desktop computer for about 6 years running Win XPpro SP3, and it was running fine until my kids were playing an online game.
While they were playing the cursor from the Microsoft wireless mouse disappeared. I put in a new battery and tried pressing the tiny buttons on the bottom of the mouse and the USB stick. Still nothing.
On the screen was a long horizontal box that said Press space bar to exit, or something like that.
I don't know if it was a prompt from the game, or some kind of spyware thing, but I pressed it and it shut down the browser.
Without a cursor, and looking at my desktop icons, I figured I better restart the computer. So I used my keyboard to start Shut Down. It then started to install 8 updates. After the last one, message was "WIndows shutting down". That stayed that way for a good 1/2 hour.
That didn't seem right, so I pulled the plug out of the back so that I could restart the PC. I then hit the power button, and the Dell screen with the OptiPlex number and the BIOS revision number came on as ususal, except the horizontal bar that shows system starting did not proceed left to right. It stopped not even 1/4 of the way across the screen, and it just stays that way.
I pulled the plug out to try again - same result.
I do not have a Dell or Windows install CD or any install from USB stick, so would like to know what my options are, short of taking it in for repair.
I can use my Netbook PC in the meantime, but I have so many photos on the desktop hard drive as well as pretty nice speakers to listen to music, so it would be great to have it back running.
This site has helped me before to deal with a problem, so I really appreciate any help someone can give. Cheers!