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Problem: Laptop Won't Completely Shut Off


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#1 minmin11

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Posted 23 August 2014 - 12:17 PM

Hello, mimmin here.

 

I have a Dell Inspiron15 (5000 Series) that won't shut down. I turned it off yesterday night, but when I woke up today some of the lights on it were still flashing, indicating that it was still on. The screen is black but when I touch the keyboards they glow. I'm wondering if disconnecting it from the charge until it died would help.



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#2 minmin11

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Posted 23 August 2014 - 12:22 PM

BTW, just before I turned off my laptop, I tried to exit the Internet but it wouldn't exit completely, so I tried to turn it off, and now I have this problem.



#3 minmin11

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Posted 23 August 2014 - 12:28 PM

Ok problem solved. I just needed to press down turn off button for 10 seconds (I feel kind of stupid now). Why would it have problems turning off in the first place though?



#4 Queen-Evie

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Posted 23 August 2014 - 12:34 PM


For future reference, please do not post about the same issue in multiple topics.

You also mentioned it here in your open AII topic http://www.bleepingcomputer.com/forums/t/544584/potentially-unwanted-program-discovered-by-my-expired-mcafee-antivirus

Doing so will cause confusion for you, your helpers and can hinder the help process.

I am not going to close this topic because you asked a legitmate question and someone may be able to give you some ideas as to what caused the issue.

Be aware that someone else could decide to close this topic.

#5 minmin11

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Posted 23 August 2014 - 04:46 PM

Okay, I'll keep that in mind next time. I'm sorry for the trouble.






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