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Computer "freezes" on Opening Lid


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#1 knocks420

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Posted 23 August 2014 - 08:52 AM

Hi

 

I have a Toshiba laptop that has been freezing whenever I open the lid after a restart. By freezing, the mouse still moves but programs either won't open or are EXTREMELY slow. CTRL + ALT + DELETE does not open so I can't open the task manager or restart from there. On occasions where I have task manager open, it shows disk usage stuck at 100% but no program associated with the usage. I usually have Chrome running and webpages will be stuck on "Waiting for AppCache" I am forced to power off from the switch and restart the computer. I've only run spybot so far. Any help would be greatly appreciated!

 

Thanks!



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#2 dicke

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Posted 23 August 2014 - 09:16 PM

Hi,

What security software do you have installed and is it current?

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 knocks420

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Posted 24 August 2014 - 03:57 PM

Hi dicke,

 

I had Norton Antivirus pre-installed on the computer that has run out. 



#4 dicke

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Posted 24 August 2014 - 07:44 PM

That was great while it lasted but what are you running now?

Thanks


Stay well and surf safe [stay protected]

Dick E


#5 knocks420

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Posted 25 August 2014 - 05:20 PM

Nothing. I've just installed Malwarebytes Anti-Malware and ran the full scan. It cleaned up a few files but still freezes.



#6 rockysosua

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Posted 25 August 2014 - 06:48 PM

There are multiple possibilities as to why your laptop is doing that.

One of the clues is that you can still move your mouse and that you've witnessed the hard drive running at 100%, so that tells us that there is one or more unnecessary programs running.

They may be in the virus/malware family or not, but it is clear that there is too much load on the machine, in particular the hard drive.

It is possible to have a damaged hard drive, but under these circumstances, it is highly unlikely.

 

I don't know if you can post screenshots in this thread, but if you can, I'd ask you to post screenshots of the processes running,

It will take several pics to get all the processes in.

From that, I/we can easily tell you which should be turned off and where to do it, as it varies from one process to another.

 

In the meantime, you could download free superantispyware.

They have a new feature that quickly scans for those unwanted programs that might be running and/or installed, and they allow you to uninstall them right then and there, just by check marking them.

It's a really nice feature.

If nothing comes up except cookies, then between that scan and malwarebytes, you can be fairly certain that your machine is not infected.


All is well in Paradise.

#7 dicke

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Posted 25 August 2014 - 07:32 PM

If you want to dig deeper you can run

http://www.eset.com/us/online-scanner/

it will take time but it does a good job of finding the types of things you really don't want on your computer.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#8 knocks420

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Posted 29 August 2014 - 11:21 AM

Rockysusa,

 

It was difficult but I managed to grab 2 screenshots of Task Manager and Resource Monitor once it 'froze' It happened again after I opened the lid. This time it managed to open task manager but took a VERY long time. As did the screen shot tool. In the meantime, Chrome, which shows Not Responding, completely crashed and closed.

 

2u8wl7c.jpg

 

<a href="http://tinypic.com?ref=2u8wl7c" target="_blank"><img src="https://ssl-proxy-updated.herokuapp.com/8bf98bd690c15e874f6aca4e05969c5583db053b/687474703a2f2f6935382e74696e797069632e636f6d2f327538776c37632e6a7067/" border="0" alt="Image and video hosting by TinyPic"></a>

 

53k686.jpg

 

<a href="http://tinypic.com?ref=53k686" target="_blank"><img src="https://ssl-proxy-updated.herokuapp.com/0901d1bc1deeffb9eec4b645929f273888d48781/687474703a2f2f6935382e74696e797069632e636f6d2f35336b3638362e6a7067/" border="0" alt="Image and video hosting by TinyPic"></a>



#9 rockysosua

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Posted 29 August 2014 - 02:51 PM

There's barely on legit process in there, that is to say, that you wouldn't see after a fresh boot up.
 
I'll move over to one of my Win 8 machines and try to attach some screenshots of my task manager's processes.
Give me 5.


Edited by rockysosua, 29 August 2014 - 02:56 PM.

All is well in Paradise.

#10 knocks420

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Posted 31 August 2014 - 11:46 PM

I'm trying to capture the screenshots of Task Mgr but it's proving very difficult. Either it's unresponsive when it does hit 100% usage or I take screen shots which I can't save, the files become corrupted. I will keep trying but it seems that 100% disk usage is common error. I saw another thread on this in this forum and multiple other places. 



#11 dicke

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Posted 01 September 2014 - 07:58 AM

Hi,

If you have the installation disk it might be time to try a startup repair. If that fails it may be time to do a reformat and reinstall of everything that you MUST have.Do not reinstall any of your 'exter' items until after we get your system up and running correctly.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#12 rockysosua

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Posted 01 September 2014 - 08:52 AM

It's almost certain that the reason your hard disk is at 100%, is because of the abundance of processes running.

It's clear to me that you don't know which ones to stop and possibly don't know where to stop them, otherwise, you would have already done so.

This means 2 things.

1) You need to get yourself into a functional environment, ie: safe Mode.

2) You have to take screenshots of these unwanted processes.

 

To start with, Win 8 is different from previous systems in that it doesn't allow you to use the F8 key at boot up to get into safe mode.

Instead, you have to bring out the Charms bar, hit "Settings", then on the subsequent charms bar, hit "PC Settings" (at the bottom).

That will open a full screen page that has a recovery option.

Hit that, then hit "Restart now" below "Advanced Start up.

Your computer will take you to a blue screen where you will choose an option called "Troubleshoot".

On the next page, hit "Advanced Options".

On the following page, hit "Startup Settings".

Then hit restart on the following page.

The computer will then give you a page offering a variety of options by number.

You should choose #5 by typing "5", at which point the machine will reboot into Safe mode.

 

I know it all sounds convoluted, just to get into Safe Mode, but if you have a Win 8.1 machine, the step by step instructions above will get you there in minutes. If you have a Win 8 machine, the instructions are a wee bit different, but similar enough to figure it out along the way.

 

Now your computer should function well, as it won't have all those extra processes running.

Posting screenshots of the processes will do us no good now, as none of the unwanted ones are running, so we are going elsewhere to get the list.

Open the Control Panel and go to "Administrative Tools", then hit "Services" (double click).

When the Services page opens, make it full screen and then hit the "Startup Type" heading, so as to have all the "Automatic" options at the top.

In other words, you're sorting the processes by the order of them being told to start automatically.

At this point, take screenshots of all of the processes that are in "Automatic".

 

We're almost done now.

Open the Task Manger and hit the "Startup" heading and take screenshots of that too.

Once I/we have those screenshots, it'll be a simple job to tell you which ones to turn off and at the next reboot, you should be A OK.

If this is all too much, just say so.

There's always a plan B if necessary.


All is well in Paradise.




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