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FixMeStick


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#1 Racket_Man

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Posted 23 August 2014 - 02:44 AM

First of all I am not recommending, endorsing nor promoting this product.  I just saw the TV ad for it during the late night hours.  I assume this is one of those "YEAH RIGHT this really works the way they say it does" type of products.  [note sarcasm please].  The claims appear great BUT I wonder if the actual "performance" lives up to the "hype".

 

This product is called the FixMeStick.  Supposedly all you do is plug it into a USB port, reboot your computer, and let the super-awesome, amazing anti-virus, anti-malware, anti-rootkit, anti-whatever program(s) do their thing.  It also supposedly can boot up a network connection to update itself,  When finished just unplug it and reboot the computer.  IT says it reads all files and runs them through some kind of "filter" and they come out clean.

 

The trial version is like $40 and the Pro version is $300.

 

It DOES state at the bottom of the webpage that this is NOT a substitute for a good anti-virus program but will clean stuff that gets past the anti-virus programs/systems..

 

Anyone come across this little device before?????

 

https://www.fixmestick.com/fixmestick.html



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#2 noknojon

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Posted 23 August 2014 - 03:51 AM

Weeelllll -

 

Also not promoting but ......................

 

A few of the newer tools from Malwarebytes.org ..................

 

https://forums.malwarebytes.org/ (forum link)

Scroll down to these .................

Malwarebytes Techbench USB Tool Help  << As it says

Malwarebytes Anti-Malware Mobile Help  <<  Also



#3 quietman7

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Posted 23 August 2014 - 06:59 AM

FixMeStick is a bootable USB drive that runs before your computer boots so that it can remove malware from outside the Windows (or MacOS) environment and within a Linux-based environment. The FixMeStick's multi-scanner uses scanning engines from three anti-virus companies: Kaspersky, Avira, and Sophos, and accesses an additional set of anti-virus scanners online via OPSWATs Metadefender.FixMeStick is available for purchase from the vendor's website, Amazon.com, and retail stores such as Walmart, Best Buy, Office Depot, and Frys. However, there are many free LiveCD/Rescue CD utilities which can do essentially the same thing for people who prefer to build versus buy.

There is a discussion in this topic where coreyvelan, Authorized FixMeStick Rep provides additional information and indicated he is available to answer any questions or concerns about the product. FixMeStick-Support is also an Authorized FixMeStick Rep who visits the Bleeping Computer forums and participates in related discussions.

06/22/17 Mod Edit by quietman7 to include updated information.
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#4 Racket_Man

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Posted 24 August 2014 - 03:05 PM

Thanks for the replies guys.  I figured it was some "pie in the sky -- we do it all with no mess or fuss or worries AND NO PROBLEMS or hassles for the end user.  SURE your computer will come out undamaged"

 

The ad appeared at like 3 or 4am local time so I really did not put too much stock in their 30 second ad claims.



#5 quietman7

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Posted 24 August 2014 - 06:27 PM

You're welcome on behalf of the Bleeping Computer community.
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#6 coreyvelan

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Posted 25 August 2014 - 09:32 AM

Hello,

 

I'm one of the FixMeStick founders. @quietman7 you are definitely right- there are a bunch of free Rescue CD/USB options out there. What we found interesting was that, despite the fact that this approach is known to be extremely effective at detecting and removing malware, it is only used by "techies." Non-technical users with a malware problem either bug a techie friend or pay well north of $100 to a computer repair shop.

 

Many types of malware require a bootable solution because they hook into Windows so early in the loading process that it is virtually impossible to remove them from software running on top of an infected operating system.

Our goal with FixMeStick is to bring this technology to the masses by:
1- Making it really easy to boot (basic users find the BIOS too confusing).
2- Making it really easy to run a scan with multiple engines (with FixMeStick, this is automatic since we license the technology from the vendors and integrate it into one app/UI)
3- Making it really easy to update (you don't have to reburn anything and you don't even have to know your wifi credentials to connect to wifi and update the malware definitions)
4- Make it compatible with the widest range of systems (many rescue CDs fail to run on certain hardware)
5- Make it affordable compared to going to a repair shop.
6- Make it really easy to get (many basic users have a hard time burning an iso).

Make sense? I'm happy to reply to any other questions/concerns.  The FixMeStick definitely isn't a scam!

Thanks,
Corey (one of the two FixMeStick co-founders)

 

PS- And just to reply to the PC Magazine review- that review was correct at the time of the review, which was almost two years ago. The FixMeStick is now able to disinfect system files.



#7 frankp316

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Posted 25 August 2014 - 10:54 AM

I remember you guys. You were on the CBC show Dragon's Den. So unlike others at BC, I'm not a computer expert. I'm a marketing expert. And I watched your commercial at this link.

 

 

http://www.ispot.tv/ad/7Dts/fixmestick-the-easiest-way-to-remove-viruses

 

 

The presentation in the commercial is very similar to known scamware that is sold to suckers. I'm not saying your product is a scam. But you come across that way in the commercial. And buying 3AM ad time puts you right next to those scam products. I also think your product is way too expensive for the average user and you would be better off marketing it strictly to business. So if this was my product, I wouldn't even try to sell it to end users because of the cost. It's not really affordable and I think saying it's affordable compared to taking a PC to a repair shop doesn't help you. Note to others: if you go to their website, Fix Me Stick is a subscription based product and that's what you are sold after the free trial. It's higher priced than other subscription based products. 

 

 

 

 

http://www.fixmestick.com/

 

 

 

So I don't know if your product works or not. But I don't like your marketing approach.



#8 coreyvelan

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Posted 25 August 2014 - 11:16 AM

@Frankp- yes, that was us on Dragon's Den.  We're buying overnight time slots because we're testing the ad before investing too much and 3AM is more affordable to test.  If the ad does well, then we'll invest more and move it to prime time.

 

Yes, we are a subscription model because we have to pay license fees to the 3 engines (Kaspersky, Sophos, and Vipre) in order to continually offer virus definition updates.  But anyone buying the trial can simply send us an email in the trial period to cancel renewals, and we'll never charge them another dime.

 

Totally respect your opinion that the product wouldn't appeal to end consumers, but we've found otherwise- Walmart, The Source, Costco.ca, and many others are carrying it and selling to consumers and we get emails every day from ecstatic customers.  We can't fix every problem (no one can), but even when we don't, we offer very good customer service (e.g. we'll remote connect for free and try to remove a malware manually if the FixMeStick didn't do the trick).

 

We do also sell to professionals- we have a PRO version that works on an unlimited number of PCs (rather than the consumer version which works on 3), but the PRO product retails for $299.99.

 

Corey



#9 quietman7

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Posted 25 August 2014 - 01:10 PM

Hello coreyvelan and welcome to BleepingComputer.

Since you appear to be an Authorized Company Representative, please read the information I have just sent via PM to your inbox.
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#10 frankp316

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Posted 25 August 2014 - 06:08 PM

@Frankp- yes, that was us on Dragon's Den.  We're buying overnight time slots because we're testing the ad before investing too much and 3AM is more affordable to test.  If the ad does well, then we'll invest more and move it to prime time.

 

Yes, we are a subscription model because we have to pay license fees to the 3 engines (Kaspersky, Sophos, and Vipre) in order to continually offer virus definition updates.  But anyone buying the trial can simply send us an email in the trial period to cancel renewals, and we'll never charge them another dime.

 

Totally respect your opinion that the product wouldn't appeal to end consumers, but we've found otherwise- Walmart, The Source, Costco.ca, and many others are carrying it and selling to consumers and we get emails every day from ecstatic customers.  We can't fix every problem (no one can), but even when we don't, we offer very good customer service (e.g. we'll remote connect for free and try to remove a malware manually if the FixMeStick didn't do the trick).

 

We do also sell to professionals- we have a PRO version that works on an unlimited number of PCs (rather than the consumer version which works on 3), but the PRO product retails for $299.99.

 

Corey

 

 

 

Getting it into retail stores is one thing. Selling large quantities at that price point doesn't make any sense. Concentrating on selling it in large quantities to large corporations would finance a price reduction to individual users that would be more economical. It can't be a mainstream product at the current price. And I can't emphasize enough how much I hated that commercial. it doesn't distinguish you from the products that are scams.



#11 busdriver72

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Posted 16 April 2016 - 05:07 PM

I guess it's where you live.  I do complete clean ups for folks, even checking the condition of the hard drive and repairing Windows files, usually for $50.

Cleaning up a computer shouldn't cost a major chunk of what the computer itself cost.



#12 quietman7

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Posted 17 April 2016 - 07:26 AM

...Cleaning up a computer shouldn't cost a major chunk of what the computer itself cost.

No but it's not just computers. In many cases it is more cost effective to just buy a new product rather then spend a lot of money on repairs. Fortunately, there are free products for computers which can be used first.
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