Hey there, trying to figure this bugger out.
I have a client that called in, receiving an error when trying to scan to email. Clients steps:
*NOTE - outlook is open
Inserts document into scansnap scanner >>> Pushes scan button >>>
The scanning process begins on screen >>> Clicks "scan to email" in scansnap manager >>>
Email opens >>> within 10 seconds error appears
"This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem."
Optional buttons are "Switch To..." and "Retry" ... "Cancel" is disabled.
Switch To does nothing, Retry does nothing.
I have ran ccleaner, antivirus scan, windows updates, updated MS Office 13, removed and reinstalled scansnap software.
I have provided a successful workaround as saving to the desktop and attaching to the email from there in outlook, but of course this isn't conveinent for users.
Running ScanSnap 1500, Outlook 2013, Windows 7 pro
Anywhere I've looked online is not really providing any help to the issue and any help would be greatly appreciated!