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Switching From TWC To A Local WISP - Your Thoughts & Answers?


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#1 montecarlo1987

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Posted 22 August 2014 - 03:40 PM

Hello. I have a question to ask you. I need your honest opinion here. Switching ISPs and some personal thoughts and advice. [WISP = Wireless Internet Service Provider]

 

I currently have Time Warner Cable's Turbo Speed Internet at 20 Mbps download speed 2 Mbps upload speed. I am happy with TWC's true 20/2 speed and no issues; however I would like to save some money from the fearless, ever rate increasing TWC gluttons every year now. The reason for the change: I would like to save money (Paying $50 per month with their latest TWC promo that I pushed very hard to acquire since I already been their customer. They could not do better than that. For Turbo, yes I did do good. Saving approx. $18 a month. But do I really need it?) and still have reasonable amount of Internet speed for my current demands. In terms of my Internet hardware usage and for what I have and do online, I do not have much in demand for higher speeds. I have a live Internet streaming radio console (10/100 Mbps Ethernet connection; no SD or HD video) and an older Windows 7 Pro desktop (non-Gigabit speed) computer -- the only hardware requiring Internet requirements I have to date. No gaming or video streaming devices or online I do. A video streaming service in the future like Netflix (online or device) is a possibility, but I'm totally undecided at the moment about it. I have a Motorola SB6141 modem and Netgear WNDR3700v1 router. The most intense Internet speed requirement I currently do on my desktop would be me watching YouTube videos online -- that is NOT video streaming. I have an older 3G LG primitive Smartphone that I at rare random times connect Wi-Fi to my router -- not big data resource drainer here.   

 

I am now looking at a local Internet fixed (not mobile) wireless data streaming only (Yes, very city local and from word-of-mouth from local people, very reliable.) ISP. This WISP offer a wireless 10 Mbps Burst Speed Residential service. They state on their website, "Great for surfing the web, email, shopping, social networking, streaming music, video chat, streaming video on Netflix, and multi-player gaming! Up to 10Mbps Downstream and 3Mbps Upstream Burst Speed! Sustained rates of 3Mbps Downstream and 500kb Upstream. [Offer one] Free Email Address. 24/7 Tech Support Local Support Staff and Technicians. No Contracts! 30-day Money-back Guarantee". I found out there is no usage limits per month or caps they impose. They use a fixed wireless system that is a proprietary system designed by Motorola for fixed wireless broadband, and that isn't 4G. They only use their 4G Wimax units in specific cases where the Motorola system won't work as an alternate. Their 4G signal is for data communication ONLY. They do not use their Winmax 4G capability for cellular voice or text messaging. They have a burst speed with speeds typically ranging between 3 Mbps and 10 Mbps. They state anything below 3 Mbps is an issue and if there is an issue and I need to contact them. Their technical support and customer service by word-of-mouth is excellent and very responsive. I personally am told there are towers in the 1-5 mile range around my home, but they will not disclose that information to me; probably due to security reasons. Hardware wise, they would be installing a small unit that is simply a 9" x 9" x 4" white square box that attaches to a small arm that grips the mounting bracket on the high on outside of my home and a modem of theirs I would have inside my home. There is an upfront installation charge of $50 for their rental equipment, but no monthly rental equipment charges. I would utilize the same router I own, just use their modem instead of my cable modem Prices for Residential 10 Mbps has a promo of : $29.99 for 12 months then $34.99 the year after. The offer a Residential 30 Mbps for 12 months for $49.99 and thereafter $54.99. Residential 30 Mbps provides "Up to 30Mbps Downstream and 10Mbps Upstream Burst Speed! Sustained rates of 6Mbps Downstream and 1.5Mbps Upstream". I am interested in the Residential 10 Mbps because I "THINK" it will work for me, but that is my question to you; especially when it is burst rate speed and not dedicated or true speed. Per WISP's technical support, speeds averaging on their end's daily usage patterns in my area from 4.5 Mbps during prime time TV nights and evenings to 8-9 Mbps early morning hours.        

 

The only "potential" issue I originally was worried would be my Internet streaming radio console with this WISP's Residential 10 Mbps burst speed (maximum). The live Internet streaming radio console uses only 200-300 kbps I am told.

 

I would save about $20 per month with this WISP from TWC switching now -- that is comparing both their promo rates. I would be saving without their promo rates between the two companies approx. $33 per month. How much longer TWC will bend to keep me? I see this year it was much, much harder with their retention department! The TWC and hardcore Comcast merger the reason TWC is not being as kind as they once were with savings -- monopoly control? I would go from a dedicated 20 Mbps/2 Mbps to 10 Mbps Burst Rate (3 Mbps - 10Mbps). Yes, I am not considering apples to apples (sameness) for speed in terms of cost, however TWC does not have for my area any plans in the 3-15 Mbps range (only 3, then 15 Mbps plans) unlike this WISP can. Yet, I think this WISP "MAY" be a right fit for me right now?!? 

 

Now that you have a firm understanding. My questions to you:

 

1. Will I have a problem like freezing and buffering issues from Residential 10 Mbps Burst speed (range: 3 - 10 Mbps) with an Internet streaming radio console and a desktop computer or not?

 

2.  Will there be a problem like freezing and buffering issues from Residential 10 Mbps Burst speed (range: 3 - 10 Mbps) if I go with the a HD Live Streaming Video (online or device)?

 

3. Do you think this WISP is right for me based on the information I have provided or not?

 

4. Your facts and thoughts on what I want to do?

 

Please reply.

 

Thank you!



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#2 gavinseabrook

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Posted 05 October 2014 - 02:28 AM

WISP services suck. Plain and simple. Point to Point networks like that generally have issues especially when it comes to days of bad weather. Also since it is "burst speed" that means your NOT guaranteed 10Mbps. You are only guaranteed 10 IF there is not heavy traffic going to other customers of the service. You will still have freezing of HD live streaming videos. I would recommend sticking with TWC. I am currently using their 50X5 speeds and I have NEVER had any issues. I have a client though that uses a WISP provider here in town due to their physical location not having other options, and they have nothing but problems. They were promised 10 MBPS speeds, but I have never seen it go above 2 MBPS. We called the company and they said "our equipment is running fine, but you are too far from our antennas to get better speeds".


Gavin Seabrook

 


#3 hamluis

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Posted 18 October 2014 - 01:56 PM

Initially (1996-2000 or so), I relied on a local shop for Internet access.  Lots of problems with serviee continuity, but I was just learning  and my cable TV at that time was free.

 

When I had to assume responsibility for payment of cable TV (provided by TWC), naturally, I took the package (TV, phone, Internet).  No major problems or complaints with service and there's no point in crying about the cost...I think of what it would cost me to personally attend the sports events that I love...I think about life before cable service...and I just pay my bill :).

 

BTW, Verizon and TWC seem to have consolidated, http://www.timewarnercable.com/en/packages/verizon-wireless.html .

 

Personally...I would never consider cost when paying for anything that connotes of "pleasure", it's much simpler if I just think how miserable I would be without the multiplicy of entertainment opportunities presented today...as compared to my entertainment options as a teenager in the early 60s...and I stop trying to begrudge TWC its monies.

 

And I always remember this...in 1996, I paid over $2,000 for a basic PC which had nowhere near the capabilities for enjoyment that today's systems provide...at much less cost :).

 

If some of the reduced cost of PCs and hardware components...today finds its way to content providers...that's alright with me.  My options for education and enjoyment have increased by a greater factor...than my outflows of cash :).

 

Louis






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