I have been following the Rootkit.ZeroAccess Virus removal guide to the letter.
I am able to download the Rkill program, but when I attempt to save it, I get an error that says:
C:\WINDOWS\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected ot the Internet or your network and then try again. If it still can not be located, the information might have been moved to a different location.
If I attempt to save the program in a different location an then run the program. I get an MS-DOS window that pops up and then aborts. The message in the MS-DOS window says:
"Could not retrieve the path to the Desktop. Program aborting."
Please help me.