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Google will not load on any browser


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5 replies to this topic

#1 Robert_F

Robert_F

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Posted 22 August 2014 - 11:52 AM

I would greatly appreciate any insight you could give me.

 

The Problem:

None of the browsers on my computer, Chrome, Modzilla and Safari are able to load any webpage with a Google component. I can load msn.com and a few other websites. However, most sites including bleepingcomputer.com will not load. As the page is attempting to load I get one or more of the following messages in the lower left corner of the browser:

  • Waiting for google.com...
  • Waiting for survey.g.doubleclick.net...
  • Waiting for fonts.googleapis.com...
  • Transferring data from pagead2.googlesyndication.com...
  • Transferring data from maps.gstatic.com...
  • Transferring data from apis.google.com...

No other computer on the network has these issues.

 

Actions Taken So Far:

I noticed the problem on August 15th. I used the Norton Security Suite that came with my internet service to scan for viruses and it found none. Just before the problems started, my computer received automatic updates from Adobe (Flash Player 14 plug in) and Microsoft Office for to update some Office 2007 products. I uninstalled these programs and nothing changed except I had to reinstall the Flash Player to read .pdf files.

 

My next step was to restore my computer to August 13th. After the restore the google related webpages loaded fine for about a half day before the original problem reappeared.

 

I checked my firewall. All of the browsers were allowed to pass through. Norton suggested removing the rule allowing each browser access then reinstating them. That did not work. There are no rules I can find in the firewall preventing google to pass through.

 

I found this great website and a few treads about Google not loading on browsers. I have not downloaded the mini toolkit on my computer because I can not get bleepingcomputer.com to load on my computer. 

 

I used the command prompt to flush, release and renew the IP configuration  (Ipconfig /flusdns; Ipconfig /release; Ipconfig /renew) and cleared the history and cashe in Firefox (there was not anything stored in either place). After that Google loaded and I was able to access Google Maps, Gmail and You Tube for about 5 minutes before the problem reappeared.

 

I next ran TDSSKiller, aswMBR and ESET Online scanner. They did not find any issues other than ESET quarantined 45 files that were corrupted but none of them were able to fix the problem with Google.

 

I then tried to repeat the step above to flush, release and renew my IP configuration so I could access this website and download the mini tool. However it did not work this time and I was not able to load any webpage with a Google component.

 

I am borrowing a friend's Mac and downloaded the mini toolkit onto a thumb drive but was not certain if the toolkit I downloaded was specifically for a Mac computer or would work on my Windows platform.

 

Thank you for your help.

 

 

 

 

 

 

 

 

 

 

 

 

 



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#2 JohnC_21

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Posted 22 August 2014 - 12:13 PM

Are any of these addresses in  your HOSTS file?

 

You can use the Fixit to set the HOSTS file back to default.



#3 Robert_F

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Posted 22 August 2014 - 01:59 PM

John,

 

Thank you for your help.

 

I am not sure what you meant by these addresses in your HOSTS file. My computer knowledge is pretty limited when it comes to the more advanced items. 

 

I opened up my HOSTS file and it starts out "This is a sample HOSTS file used by Microsoft TCP/IP for Windows" then goes on to explain what the file does and give a sample. After that there is a line "localhost name resolution is handled within DNS itself." On the next line is the address 127.0.0.1 localhost and the line after that is ::1  localhost. That is the end of the text.

 

Is Fixit the same a the FixExec download on this site? It looks like FixExec will do what you are recommending but I don't want to assume that is what you wanted?



#4 Robert_F

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Posted 22 August 2014 - 02:37 PM

I don't know why but Firefox can upload Google for a few minutes anyway. Periods like this do not last very long.  Went ahead with the minitoolbox and here are the results if that will help.

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Work (administrator) on 22-08-2014 at 12:03:28
Running from "C:\Users\Work\Videos\Modzilla Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1525 (802.11n) WLAN PCIe Card = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : DELL
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.or.comcast.net.

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.or.comcast.net.
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 84-2B-2B-B6-07-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8855:96a6:cb63:d815%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, August 22, 2014 8:24:29 AM
   Lease Expires . . . . . . . . . . : Saturday, August 23, 2014 8:24:29 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 293874475
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8A-66-EF-84-2B-2B-B6-07-20
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.or.comcast.net.
   Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
   Physical Address. . . . . . . . . : C0-CB-38-5F-21-46
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:7:1a00:30d:e1b5:492:312:d87f(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:7:1a00:30d:b1b8:4f1e:fcaa:edfd(Preferred)
   Link-local IPv6 Address . . . . . : fe80::e1b5:492:312:d87f%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, August 22, 2014 8:24:35 AM
   Lease Expires . . . . . . . . . . : Friday, August 29, 2014 8:24:34 AM
   Default Gateway . . . . . . . . . : fe80::ea3e:fcff:fe8c:8df1%10
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 197184312
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8A-66-EF-84-2B-2B-B6-07-20
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.or.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.or.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3430:3841:9d09:74b2(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3430:3841:9d09:74b2%15(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    google.com
Addresses:  2607:f8b0:400a:801::1008
      173.194.33.34
      173.194.33.38
      173.194.33.39
      173.194.33.32
      173.194.33.33
      173.194.33.36
      173.194.33.41
      173.194.33.37
      173.194.33.46
      173.194.33.40
      173.194.33.35


Pinging google.com [2607:f8b0:400a:805::1008] with 32 bytes of data:
Reply from 2607:f8b0:400a:805::1008: time=15ms
Reply from 2607:f8b0:400a:805::1008: time=20ms

Ping statistics for 2607:f8b0:400a:805::1008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 20ms, Average = 17ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  75.75.75.75

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=98ms TTL=48
Reply from 98.139.183.24: bytes=32 time=94ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 94ms, Maximum = 98ms, Average = 96ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...84 2b 2b b6 07 20 ......Broadcom NetLink ™ Gigabit Ethernet
 10...c0 cb 38 5f 21 46 ......DW1525 (802.11n) WLAN PCIe Card
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.103     10
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.3     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.3    281
         10.0.0.3  255.255.255.255         On-link          10.0.0.3    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.3    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.103    266
    192.168.1.103  255.255.255.255         On-link     192.168.1.103    266
    192.168.1.255  255.255.255.255         On-link     192.168.1.103    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.103    266
        224.0.0.0        240.0.0.0         On-link          10.0.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.103    266
  255.255.255.255  255.255.255.255         On-link          10.0.0.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    281 ::/0                     fe80::ea3e:fcff:fe8c:8df1
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:9d38:90d7:3430:3841:9d09:74b2/128
                                    On-link
 10     33 2601:7:1a00:30d::/64     On-link
 10    281 2601:7:1a00:30d:b1b8:4f1e:fcaa:edfd/128
                                    On-link
 10    281 2601:7:1a00:30d:e1b5:492:312:d87f/128
                                    On-link
 11    266 fe80::/64                On-link
 10    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::3430:3841:9d09:74b2/128
                                    On-link
 11    266 fe80::8855:96a6:cb63:d815/128
                                    On-link
 10    281 fe80::e1b5:492:312:d87f/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/22/2014 09:22:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xfd0
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (08/22/2014 09:22:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xfe4
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (08/21/2014 07:56:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0x22e8
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (08/21/2014 10:13:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0x1f68
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (08/21/2014 10:13:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0x1aec
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (08/21/2014 09:33:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Faulting module name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Exception code: 0x40000015
Fault offset: 0x000d1f10
Faulting process id: 0x1510
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

Error: (08/21/2014 09:32:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Faulting module name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Exception code: 0x40000015
Fault offset: 0x000d1f10
Faulting process id: 0x1ef0
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

Error: (08/21/2014 09:30:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Faulting module name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Exception code: 0x40000015
Fault offset: 0x000d1f10
Faulting process id: 0x1f90
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

Error: (08/21/2014 09:30:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Faulting module name: AcroRd32.exe, version: 11.0.8.4, time stamp: 0x53e10c55
Exception code: 0x40000015
Fault offset: 0x000d1f10
Faulting process id: 0x1f14
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

Error: (08/21/2014 08:56:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0x1f8c
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3


System errors:
=============
Error: (08/22/2014 09:22:40 AM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (08/21/2014 10:13:51 AM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (08/21/2014 09:53:31 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService

service.

Error: (08/21/2014 09:53:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService

service.

Error: (08/21/2014 08:56:13 AM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (08/21/2014 08:06:45 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService

service.

Error: (08/20/2014 08:29:53 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (08/20/2014 04:51:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService

service.

Error: (08/20/2014 04:50:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:46:41 PM on ‎8/‎20/‎2014 was unexpected.

Error: (08/20/2014 01:41:33 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}


Microsoft Office Sessions:
=========================
Error: (05/10/2014 04:35:11 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office

Version: 12.0.6612.1000. This session lasted 10532 seconds with 900 seconds of active time.  This session ended with a

crash.

Error: (02/24/2013 10:47:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 1639 seconds with 720 seconds of active time.  This session ended with a

crash.

Error: (01/02/2013 04:00:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office

Version: 12.0.6612.1000. This session lasted 105883 seconds with 8160 seconds of active time.  This session ended with a

crash.

Error: (10/19/2012 11:15:45 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 2, Application Name: Microsoft Office Access, Application Version: 12.0.6606.1000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 7265 seconds with 2700 seconds of active time.  This session ended with a

crash.

Error: (02/09/2012 02:34:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office

Version: 12.0.6425.1000. This session lasted 85982 seconds with 6480 seconds of active time.  This session ended with a

crash.

Error: (01/13/2012 02:15:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 2, Application Name: Microsoft Office Access, Application Version: 12.0.6535.5005, Microsoft Office

Version: 12.0.6425.1000. This session lasted 85839 seconds with 9300 seconds of active time.  This session ended with a

crash.

Error: (10/29/2011 10:02:00 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office

Version: 12.0.6425.1000. This session lasted 88486 seconds with 5400 seconds of active time.  This session ended with a

crash.

Error: (06/30/2011 09:27:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office

Version: 12.0.6425.1000. This session lasted 3131 seconds with 1080 seconds of active time.  This session ended with a

crash.

Error: (06/29/2011 03:40:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6557.5000, Microsoft Office

Version: 12.0.6425.1000. This session lasted 11109 seconds with 6180 seconds of active time.  This session ended with a

crash.

Error: (05/31/2011 09:30:11 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office

Version: 12.0.6425.1000. This session lasted 1785 seconds with 240 seconds of active time.  This session ended with a

crash.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{0C5823AA-

7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
7-Zip 4.65 (HKLM-x32\...\7-Zip) (Version:  - )
7-Zip 9.20 (HKLM-x32\...\7-Zip 9.20) (Version:  - )
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY

Software House)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.179 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.5 64-bit (HKLM\...\{19BBD0F3-7A31-480D-8A23-19AE28035E9C}) (Version: 5.5.0 - Adobe Systems

Incorporated)
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems

Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.010.0517.1741 - )
AVS Document Converter 2.0.1 (HKLM-x32\...\AVS Document Converter_is1) (Version:  - Online Media Technologies Ltd.)
AVS Update Manager 1.0 (HKLM-x32\...\AVS Update Manager_is1) (Version:  - Online Media Technologies Ltd.)
AVS4YOU Software Navigator 1.4 (HKLM-x32\...\AVS4YOU Software Navigator_is1) (Version:  - Online Media Technologies Ltd.)
Bing Bar (HKLM-x32\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0517.1742.29870 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0517.1742.29870 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0517.1742.29870 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0517.1742.29870 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help English (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help French (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help German (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0517.1741.29870 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0517.1742.29870 - ATI) Hidden
ccc-utility64 (Version: 2010.0517.1742.29870 - ATI) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.2.10218.1 - Cisco Consumer Products LLC)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{3E7E6F1E-7376-475A-8BC9-E3126B20CF5F}) (Version: 1.0.198 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version:

12.0.6612.1000 - Microsoft Corporation)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 -

Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell Dock (HKLM-x32\...\Dell Dock) (Version: 2.0 - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Fantapper Player (HKLM-x32\...\{C8FAFAEE-94E2-43D9-8046-87F96D0FD7CF}) (Version: 1.0.9 - Brand Affinity Technologies)
File Type Assistant (HKLM-x32\...\Trusted Software Assistant_is1) (Version:  - Trusted Software)
FileZilla Client 3.8.0 (HKLM-x32\...\FileZilla Client) (Version: 3.8.0 - Tim Kosse)
FlipShare (HKLM-x32\...\{B1C0D829-FE30-059E-E93F-CDC7A48235C0}) (Version: 5.6.35.0 - Flip Video)
GIMP 2.6.11 (HKLM-x32\...\WinGimp-2.0_is1) (Version: 2.6.11 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google

Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
IIS 7.5 Express (HKLM-x32\...\{6A06CA0D-CDE5-4F6A-8B79-36E0D2FA2C37}) (Version: 7.5.1042 - Microsoft Corporation)
InstallIQ Updater (HKLM-x32\...\{8E1CB0F1-67BF-4052-AA23-FA22E94804C1}) (Version: 1.4.3.0 - W3i, LLC)
Internet Explorer (x32 Version: 8 - Microsoft Corporation) Hidden
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 25 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417025FF}) (Version: 7.0.250 - Oracle)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 7 (HKLM-x32\...\{3248F0A8-6813-11D6-A77B-00B0D0160070}) (Version: 1.6.0.70 - Sun Microsystems, Inc.)
Jing (HKLM-x32\...\{22800204-9E53-45C7-B6F3-5BB0F1C1A147}) (Version: 2.8.13007.1 - TechSmith Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lexmark Printable Web (HKLM-x32\...\{D2C5E510-BE6D-42CC-9F61-E4F939078474}) (Version: 1.0.0.0 - )
Lexmark Pro800-Pro900 Series (HKLM\...\Lexmark Pro800-Pro900 Series) (Version:  - Lexmark International, Inc.)
Lexmark Toolbar (HKLM-x32\...\{1017A80C-6F09-4548-A84D-EDD6AC9525F0}) (Version: 4.3.37.0 - )
Lexmark Tools for Office (HKLM-x32\...\{10812DE7-2E57-4740-B226-6B3BE34AF9D7}) (Version: 1.29.0.0 - )
Lexmark Universal v2 Uninstaller (HKLM\...\Lexmark Universal v2) (Version:  - Lexmark International, Inc.)
McAfee Security Scan Plus (HKLM-x32\...\McAfee Security Scan) (Version: 3.0.285.6 - McAfee, Inc.)
Media Player Classic - Home Cinema v1.5.2.3456 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version:

1.5.2.3456 - MPC-HC Team)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft

Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft ASP.NET Web Pages (HKLM-x32\...\{631471BE-DEAB-454B-A9AC-CE3EB42C28B3}) (Version: 1.0.20105.0 - Microsoft

Corporation)
Microsoft LifeChat (HKLM\...\{BD198331-FF8A-4DEB-9F30-A0AC56625A3B}) (Version: 1.40.224.0 - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55

-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft

Corporation)
Microsoft Office Access database engine 2007 (English) (HKLM-x32\...\{90120000-00D1-0409-0000-0000000FF1CE}) (Version:

12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Runtime (English) 2007 (HKLM-x32\...\{90120000-001C-0409-0000-0000000FF1CE}) (Version:

12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 -

Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 -

Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 -

Microsoft Corporation)
Microsoft SQL Server 2008 R2 (64-bit) (HKLM\...\Microsoft SQL Server 2008 R2) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 R2 (64-bit) (Version:  - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 R2 Management Objects (HKLM-x32\...\{B692E59A-055C-43B7-BE0A-9C2FE0AB88B6}) (Version:

10.50.1600.1 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{471AAD2C-9078-4DAC-BD43-FA10FB7C3FCE}) (Version: 10.51.2500.0 -

Microsoft Corporation)
Microsoft SQL Server 2008 R2 RsFx Driver (Version: 10.51.2500.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 R2 Setup (English) (HKLM\...\{01078B88-2981-4F75-96B0-8B22E2D2DE03}) (Version: 10.51.2500.0 -

Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 -

Microsoft Corporation)
Microsoft SQL Server Browser (HKLM-x32\...\{BF9BF038-FE03-429D-9B26-2FA0FD756052}) (Version: 10.51.2500.0 - Microsoft

Corporation)
Microsoft SQL Server Compact 4.0 Web Tools ENU (HKLM-x32\...\{A51500FE-6408-4305-B071-B961F691A4CE}) (Version: 4.0.8482.1 -

Microsoft Corporation)
Microsoft SQL Server Compact 4.0 x64 ENU (HKLM\...\{8424B163-D1E0-48B7-88A2-C7A61767B3D7}) (Version: 4.0.8482.1 - Microsoft

Corporation)
Microsoft SQL Server System CLR Types (HKLM-x32\...\{A47FD1BF-A815-4A76-BE65-53A15BD5D25D}) (Version: 10.50.1600.1 -

Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}) (Version: 10.51.2500.0 - Microsoft

Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118})

(Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version:

8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 -

Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 -

Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 -

Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version:

9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version:

9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F})

(Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version:

10.0.30319 - Microsoft Corporation)
Microsoft Web Deploy 2.0 (HKLM\...\{F9D58C20-6954-4E2D-9E90-A767808913A1}) (Version: 2.0.1042 - Microsoft Corporation)
Microsoft Web Platform Installer 3.0 (HKLM\...\{307BFD68-0886-47AD-B461-5607F63B8B42}) (Version: 3.0.3 - Microsoft

Corporation)
Microsoft WebMatrix (HKLM-x32\...\{111C173D-FE52-4BE1-82B9-7E19095B5A88}) (Version: 1.0.1042 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{6DD01FF3-63CE-436B-96DB-61363EAA4EB8}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft

Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft

Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft

Corporation)
Multimedia Card Reader (HKLM-x32\...\InstallShield_{23B4636C-A780-4FEB-B4C9-A2564E9B9F7C}) (Version: 1.6.915.87 -

Fitipower)
Multimedia Card Reader (x32 Version: 1.6.915.87 - Fitipower) Hidden
MySQL Connector Net 6.2.3 (HKLM-x32\...\{5FD88490-011C-4DF1-B886-F298D955171B}) (Version: 6.2.3 - MySQL AB)
MySQL Server 5.1 (HKLM\...\{7E759C93-F43C-415C-9C52-501EA4092D23}) (Version: 5.1.54 - MySQL AB)
Norton Bootable Recovery Tool Wizard (HKLM-x32\...\NBRTWizard) (Version: 5.1.0.26 - Symantec Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.5.0.19 - Symantec Corporation)
PDF Architect (HKLM-x32\...\{30B41B7A-3C9D-44DE-A7A1-949011F33CC3}) (Version: 1.0.41.8362 - pdfforge)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.3 - pdfforge)
pdfforge PDFArchitect 0.5.5.509 (HKLM\...\{00070886-D6C6-423C-B5A7-3298ABF20E11}) (Version: 0.5.5.509 - pdfforge GbR)
pdfforge Toolbar v5.8 (HKLM-x32\...\{5B2C4D32-A7CD-44B0-8619-4ADBE301B2D3}) (Version: 5.8 - Spigot, Inc.)
PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.8.02.10270 - Sony Corporation)
Python 3.2.2 (HKLM-x32\...\{4CDE3168-D060-4b7c-BC74-4D8F9BB01AFD}) (Version: 3.2.2150 - Python Software Foundation)
QuickBooks Basic Edition 2004 (HKLM-x32\...\{2b02f821-a9b9-458c-80e5-3ea8c0de8471}) (Version:  - )
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6043 - Realtek

Semiconductor Corp.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Roxio Burn (x32 Version: 1.01 - Roxio) Hidden
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.2410.0 - SAMSUNG

Electronics Co., Ltd.)
Screencast.com Desktop Uploader (HKLM-x32\...\{CE93C501-8C33-4F0F-9590-0C006F03C823}) (Version: 1.3.11 - TechSmith

Corporation)
Service Pack 1 for SQL Server 2008 R2 (KB2528583) (64-bit) (HKLM\...\KB2528583) (Version: 10.51.2500.0 - Microsoft

Corporation)
Skins (x32 Version: 2010.0517.1742.29870 - ATI) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Smart FLV Converter Pro 3.4.0.89 (HKLM-x32\...\Smart FLV Converter Pro_is1) (Version: 3.4.0.89 - SmartSoft, Ltd.)
SQL Server 2008 R2 SP1 Common Files (Version: 10.51.2500.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP1 Database Engine Services (Version: 10.51.2500.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP1 Database Engine Shared (Version: 10.51.2500.0 - Microsoft Corporation) Hidden
Sql Server Customer Experience Improvement Program (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Universal Document Converter (Demo) (HKLM-x32\...\Universal Document Converter_is1) (Version: 5.1 - fCoder Group, Inc.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_

{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}

_ENTERPRISER_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISER_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}

_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISER_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_

{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_

{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}

_ENTERPRISER_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_

{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}

_ENTERPRISER_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISER_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_

{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-

0000-0000000FF1CE}_ENTERPRISER_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}

_ENTERPRISER_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}

_ENTERPRISER_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}

_ENTERPRISER_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_

{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
V1 Home 2.0 (HKLM-x32\...\InstallShield_{E75594A0-B088-4635-B4F6-99654B5DDF96}) (Version: 2.02.43 - Interactive Frontiers)
V1 Home 2.0 (x32 Version: 2.02.43 - Interactive Frontiers) Hidden
Web Assistant 2.0.0.439 (HKLM\...\{336D0C35-8A85-403a-B9D2-65C292C39087}_is1) (Version:  - IB)
WebEx Event Manager for Internet Explorer (HKLM-x32\...\{5309F76F-1F7D-4219-BAA8-060276A56D83}) (Version: 28.10.0.16277 -

Cisco WebEx LLC)
Window Shopper (HKLM-x32\...\{A1570454-ED12-4050-A7AC-9282C7AFB23C}) (Version: 01.02.0003 - Superfish)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version:

15.4.5722.2 - Microsoft Corporation)
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft

Corp)
Yahoo! SiteBuilder (HKLM-x32\...\Yahoo! SiteBuilder) (Version: 2.4.0 - )
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )

========================= Devices: ================================

Name: Microsoft Virtual WiFi Miniport Adapter
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow

the instructions.

Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AntiLog32
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 8151.12 MB
Available physical RAM: 5419.02 MB
Total Pagefile: 16300.41 MB
Available Pagefile: 13030.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.03 GB) (Free:638.38 GB) NTFS
2 Drive d: (Pro800-Pro900 Se) (CDROM) (Total:0.57 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\DELL

Administrator            Guest                    Work                     

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

21-08-2014 03:40:16 Windows Update
21-08-2014 16:35:12 Removed Adobe Reader XI (11.0.08).

**** End of log ****
 



#5 JohnC_21

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Posted 22 August 2014 - 05:19 PM

If you do not see any of the non-working addresses in the HOSTS file, then your HOSTS file is okay. You would see something like

 

maps.gstatic.com     127.0.0.1

 

See if changing your DNS servers on the computer will work.

 

Yours are

 

  •  75.75.75.75
  •  75.75.76.76

 

Change them to Open DNS servers on the computer itself.

 

  • 208.67.222.222
  • 208.67.220.220

https://support.opendns.com/entries/38001040-Windows-7



#6 Robert_F

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Posted 22 August 2014 - 06:43 PM

JohnC,

 

Changing the DNS servers got the google websites back up and running.  I will post again if there are any problems.

 

Thank you very much!






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