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7E BSOD


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#1 Jeremi1023

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Posted 22 August 2014 - 09:06 AM

This computer seems to blue screen with the same 7E error whenever it wakes up from sleep/hibernation. 

 

The driver it lists as the cause looks like the video driver, so I uninstalled and re installed it, but still have the same issue.

 

Here is the BSOD log.

 

==================================================
Dump File         : 082214-34850-01.dmp
Crash Time        : 8/22/2014 9:38:23 AM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff880`0b3b3b0e
Parameter 3       : fffff880`033bd7e8
Parameter 4       : fffff880`033bd040
Caused By Driver  : AtihdW76.sys
Caused By Address : AtihdW76.sys+a230
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : AtihdW76.sys+4b0e
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\minidump\082214-34850-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,744
Dump File Time    : 8/22/2014 9:40:16 AM
==================================================
 


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#2 Nawt0k

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Posted 22 August 2014 - 10:44 AM

Does this only happen during sleep/hibernation and is this a laptop that you are using?  I have seen laptops stored in ways that would build up heat and cause a blue screen.

 

If you don't have it already, download CCleaner.  Once downloaded try the following:

1.)  Uninstall your graphics drivers

2.)  Run ccleaner to clear temp files

3.)  Have it scan the registry for issues

4.)  Fix all registry registry issues

5.)  Reboot the computer

6.)  Re-install graphics drivers.

 

Using CCleaner would clear out any bad temp files and registry items associated to the potentially corrupted graphics driver.  That would be the first thing that I would try.


Edited by Nawt0k, 22 August 2014 - 10:50 AM.


#3 hamluis

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Posted 22 August 2014 - 11:23 AM

 

If you don't have it already, download CCleaner.  Once downloaded try the following:

3.)  Have it scan the registry for issues

4.)  Fix all registry registry issues

 

 

Bad suggestion, IMO.  Leave the registry alone and never trust ANY application to navigate and effectively purge the registry of anything...if it's not regedit and you are doing manual edits that you understand and are competent to do.

 

BC does not support the use of "registry cleaners/optimizers" for any version of Windows...that includes the registry utility in Ccleaner.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Louis






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