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HELP PLEASE


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23 replies to this topic

#1 angel959

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Posted 22 August 2014 - 01:40 AM

 
Hi guys long time no see I wanted to ask a question ...we had an issue with our network adapter and took it to a repairer, he said it had a virus. We gave the laptop  to him fully working and functional other than that issue we did get the power plug replaced and a cooling plate replaced and a general clean . He said I can clear or I can re boot it  that will be better "an excellent fix"...we then received our laptop back with windows basic not premium and the laptop was running multiple driver error and warnings, we took it back he made 200 excuses why he had not re installed the same system being windows 7 premium.we told him to put it back the way we gave it to him which he did...we left it with him ..two days later we pick the laptop back up it seemed OK but was skipping the welcome screen on start up. Within days the laptop seizes up when idle for less than 5 mins and is showing the CPU running through the roof and sits on a grey screen for up to 20 mins half an hour before starting and we hear the start up tone when its already showing the desk top ...all lights are bold on the front even the battery light when no batteries are in and the the CPU light is solid. The logs show massive CPU use for long periods and it also runs high CPU when anything is loading!!!! even when I only have chrome open and not doing anything ...my question is what the hell has he done to my computer any help please !!!!!!!!
 
It crashed whilst trying to edit this post and took a good twenty minutes again to start.What do I do ,how do I tell what is going on ? Please this is my only laptop I live in NZ ,we have pretty good consumer rights and I really want to know can this happen after a simple reboot of system and did he need to remove all the drivers  and downgrade us to windows 7 basic?.any help or advice would be appreciated :exclame:  :ranting:  :angry:

Edited by angel959, 22 August 2014 - 02:54 AM.


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#2 hamluis

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Posted 22 August 2014 - 09:04 AM

Your post sounds to me like consumer issues...but let's see what we can see.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 



#3 cmptrgy

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Posted 22 August 2014 - 05:21 PM

Luis recommendations will be a very good start for you

 

I'd like to mention that when you run Speccy along with what Louis will be looking for, Speccy includes the 25 character id  and whether or not you have a 32-bit or 64-bit OS

--- That information could come in very handy upon further troubleshooting

--- Since Win7 Basic was installed on you computer, I suspect you have a 32-bit OS as I'm not aware Win7 Basic has a 64-bit version

 

I would create a System Repair disc

--- With the condition your computer is in, I suspect it would be best to create one on someone else's Win7 Home Premium computer but make sure it has the same 32-bit or 64-bit your computer has

--- Type system into the Search Program and Files box, you will see a list of System items.

--- On my computer, create a system repair disc is 2nd in the list.

--- Click on it and follow the prompts; it only takes a couple of minutes

--- In my case I use a DVD-R

--- Depending on what Louis or whoever else finds out about your computer, the system repair disc could come in handy and that's a good reason to have it ready ahead of time



#4 angel959

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Posted 22 August 2014 - 05:21 PM

Hi I will do...and I just want to say I know you guys are big on the fairness  factor and I know you probably really don't want to say anything about another techys work ......trust me I think that is awesome and that is why I edited the post and tried to ask in a  different way for any help and that what makes this site stand out from some  of the others !!!So cmpfrgy when you say consumer you mean we may have an issue with the repairer? ...I am trying my best not to ask loaded questions but it is quite hard 

I hope this is what you meant by paste toolbox log below speccy log pasted below toolbox log  :guitar:


Edited by angel959, 22 August 2014 - 05:50 PM.


#5 angel959

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Posted 22 August 2014 - 05:35 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Neil (administrator) on 23-08-2014 at 10:25:01
Running from "C:\Users\Neil\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/23/2014 10:06:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2014 04:10:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 07:31:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 05:51:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 08:42:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 07:30:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 09:43:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:24:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:21:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 07:28:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (08/23/2014 10:05:21 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:09:46 AM on ‎8/‎23/‎2014 was unexpected.
 
Error: (08/23/2014 04:14:49 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (08/23/2014 04:04:01 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (08/23/2014 04:02:00 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (08/23/2014 04:09:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:41:27 AM on ‎8/‎23/‎2014 was unexpected.
 
Error: (08/23/2014 03:43:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
 
Error: (08/23/2014 03:43:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.
 
Error: (08/23/2014 03:42:56 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.
 
Error: (08/23/2014 03:33:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (08/22/2014 07:29:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:15:39 PM on ‎8/‎22/‎2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (08/23/2014 10:06:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2014 04:10:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 07:31:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 05:51:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 08:42:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 07:30:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 09:43:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:24:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:21:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 07:28:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Acrobat.com (HKLM\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Reader 9.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Advertising Center (Version: 0.0.0.2 - Nero AG) Hidden
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.26 - Atheros Communications Inc.)
Battlelog Web Plugins (HKLM\...\Battlelog Web Plugins) (Version: 2.4.0 - EA Digital Illusions CE AB)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.112.0.61 - Conexant)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{132D27B8-C656-44BD-8C16-73C54EA8A85F}) (Version:  - Microsoft)
DolbyFiles (Version: 0.1 - Nero AG) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version: 7.80.4.51 - Conexant Systems)
ImagXpress (Version: 7.0.74.0 - Nero AG) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.7.1002 - Intel Corporation)
Java 7 Update 67 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (Version: 2.1.67.1 - Oracle, Inc.) Hidden
Menu Templates - Starter Kit (Version: 9.4.6.0 - Nero AG) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Movie Templates - Starter Kit (Version: 9.4.6.0 - Nero AG) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM\...\{003f04c0-d99d-423c-96d7-4a97a368886e}) (Version:  - Nero AG)
Nero BurnRights (Version: 3.4.13.100 - Nero AG) Hidden
Nero BurnRights Help (Version: 3.4.4.100 - Nero AG) Hidden
Nero ControlCenter (Version: 9.0.0.1 - Nero AG) Hidden
Nero CoverDesigner (Version: 4.4.12.100 - Nero AG) Hidden
Nero CoverDesigner Help (Version: 4.4.9.100 - Nero AG) Hidden
Nero DiscSpeed (Version: 5.4.13.100 - Nero AG) Hidden
Nero DiscSpeed Help (Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (Version: 4.4.12.100 - Nero AG) Hidden
Nero DriveSpeed Help (Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (Version: 9.6.2.101 - Nero AG) Hidden
Nero InfoTool (Version: 6.4.12.100 - Nero AG) Hidden
Nero InfoTool Help (Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (Version: 1.3.0.0 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.0.100 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.21.100 - Nero AG) Hidden
Nero StartSmart (Version: 9.4.33.100 - Nero AG) Hidden
Nero StartSmart Help (Version: 9.4.27.100 - Nero AG) Hidden
Nero StartSmart OEM (Version: 9.4.10.100 - Nero AG) Hidden
Nero Vision (Version: 6.4.16.100 - Nero AG) Hidden
Nero Vision Help (Version: 6.4.15.100 - Nero AG) Hidden
NeroExpress (Version: 9.4.30.100 - Nero AG) Hidden
neroxml (Version: 1.0.0 - Nero AG) Hidden
Norton Internet Security (HKLM\...\NIS) (Version: 21.0.0.100 - Symantec Corporation)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0011 - Realtek)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.12 - TOSHIBA)
TOSHIBA Bulletin Board (HKLM\...\InstallShield_{B2FB7DBA-CEEC-41F1-BC23-3323D96290F6}) (Version: 1.6.06.32 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.06.32 - TOSHIBA Corporation) Hidden
TOSHIBA ConfigFree (HKLM\...\{607BE7BF-7C28-4ADB-A4A0-385962B901C3}) (Version: 8.0.28 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\InstallShield_{53536479-DFB0-47ED-9D10-43F3708C222D}) (Version: 1.2.7.0 - TOSHIBA Corporation)
TOSHIBA eco Utility (Version: 1.2.7.0 - TOSHIBA Corporation) Hidden
TOSHIBA Face Recognition (HKLM\...\InstallShield_{C730E42C-935A-45BB-A0C5-37E5234D111B}) (Version: 3.1.3.32 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.3.32 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM\...\InstallShield_{33ABEB66-85BB-43B2-9448-85CB626C5A5F}) (Version: 4.03.02.00 - TOSHIBA)
TOSHIBA Hardware Setup (Version: 4.03.02.00 - TOSHIBA) Hidden
TOSHIBA HDD/SSD Alert (HKLM\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.0.6 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.0.6 - TOSHIBA Corporation) Hidden
TOSHIBA Media Controller (HKLM\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.80.3 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.7.7 - TOSHIBA CORPORATION)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.4.0 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM\...\InstallShield_{B894522E-C079-4DC8-A305-30BA6E2F4459}) (Version: 1.6.05.32 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.6.05.32 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 - TOSHIBA)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: 1.00.2518 - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Supervisor Password (HKLM\...\InstallShield_{D2D8CB05-A9E1-4691-995C-2B78F4A58B8B}) (Version: 4.03.02.00 - TOSHIBA)
TOSHIBA Supervisor Password (Version: 4.03.02.00 - TOSHIBA) Hidden
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.3.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.3.2 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.15 - TOSHIBA Corporation)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.3f3 - Unity Technologies ApS)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
VLC media player 1.1.9 (HKLM\...\VLC media player) (Version: 1.1.9 - VideoLAN)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 2997.86 MB
Available physical RAM: 1498.61 MB
Total Pagefile: 5994.01 MB
Available Pagefile: 4235.86 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:390.53 GB) (Free:362.29 GB) NTFS
2 Drive d: () (Fixed) (Total:75.13 GB) (Free:60.32 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NEIL-PC
 
Administrator            Guest                    Neil                     
 
 
**** End of log ****
MiniToolBox by Farbar  Version: 21-07-2014
Ran by Neil (administrator) on 23-08-2014 at 10:25:01
Running from "C:\Users\Neil\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/23/2014 10:06:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2014 04:10:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 07:31:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 05:51:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 08:42:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 07:30:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 09:43:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:24:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:21:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 07:28:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (08/23/2014 10:05:21 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:09:46 AM on ‎8/‎23/‎2014 was unexpected.
 
Error: (08/23/2014 04:14:49 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (08/23/2014 04:04:01 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (08/23/2014 04:02:00 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (08/23/2014 04:09:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:41:27 AM on ‎8/‎23/‎2014 was unexpected.
 
Error: (08/23/2014 03:43:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
 
Error: (08/23/2014 03:43:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.
 
Error: (08/23/2014 03:42:56 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.
 
Error: (08/23/2014 03:33:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (08/22/2014 07:29:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:15:39 PM on ‎8/‎22/‎2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (08/23/2014 10:06:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/23/2014 04:10:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 07:31:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 05:51:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/22/2014 08:42:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 07:30:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/21/2014 09:43:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:24:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 04:21:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2014 07:28:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Acrobat.com (HKLM\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Reader 9.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Advertising Center (Version: 0.0.0.2 - Nero AG) Hidden
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.26 - Atheros Communications Inc.)
Battlelog Web Plugins (HKLM\...\Battlelog Web Plugins) (Version: 2.4.0 - EA Digital Illusions CE AB)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.112.0.61 - Conexant)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{132D27B8-C656-44BD-8C16-73C54EA8A85F}) (Version:  - Microsoft)
DolbyFiles (Version: 0.1 - Nero AG) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version: 7.80.4.51 - Conexant Systems)
ImagXpress (Version: 7.0.74.0 - Nero AG) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.7.1002 - Intel Corporation)
Java 7 Update 67 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (Version: 2.1.67.1 - Oracle, Inc.) Hidden
Menu Templates - Starter Kit (Version: 9.4.6.0 - Nero AG) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Movie Templates - Starter Kit (Version: 9.4.6.0 - Nero AG) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM\...\{003f04c0-d99d-423c-96d7-4a97a368886e}) (Version:  - Nero AG)
Nero BurnRights (Version: 3.4.13.100 - Nero AG) Hidden
Nero BurnRights Help (Version: 3.4.4.100 - Nero AG) Hidden
Nero ControlCenter (Version: 9.0.0.1 - Nero AG) Hidden
Nero CoverDesigner (Version: 4.4.12.100 - Nero AG) Hidden
Nero CoverDesigner Help (Version: 4.4.9.100 - Nero AG) Hidden
Nero DiscSpeed (Version: 5.4.13.100 - Nero AG) Hidden
Nero DiscSpeed Help (Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (Version: 4.4.12.100 - Nero AG) Hidden
Nero DriveSpeed Help (Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (Version: 9.6.2.101 - Nero AG) Hidden
Nero InfoTool (Version: 6.4.12.100 - Nero AG) Hidden
Nero InfoTool Help (Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (Version: 1.3.0.0 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.0.100 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.21.100 - Nero AG) Hidden
Nero StartSmart (Version: 9.4.33.100 - Nero AG) Hidden
Nero StartSmart Help (Version: 9.4.27.100 - Nero AG) Hidden
Nero StartSmart OEM (Version: 9.4.10.100 - Nero AG) Hidden
Nero Vision (Version: 6.4.16.100 - Nero AG) Hidden
Nero Vision Help (Version: 6.4.15.100 - Nero AG) Hidden
NeroExpress (Version: 9.4.30.100 - Nero AG) Hidden
neroxml (Version: 1.0.0 - Nero AG) Hidden
Norton Internet Security (HKLM\...\NIS) (Version: 21.0.0.100 - Symantec Corporation)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0011 - Realtek)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.12 - TOSHIBA)
TOSHIBA Bulletin Board (HKLM\...\InstallShield_{B2FB7DBA-CEEC-41F1-BC23-3323D96290F6}) (Version: 1.6.06.32 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.06.32 - TOSHIBA Corporation) Hidden
TOSHIBA ConfigFree (HKLM\...\{607BE7BF-7C28-4ADB-A4A0-385962B901C3}) (Version: 8.0.28 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\InstallShield_{53536479-DFB0-47ED-9D10-43F3708C222D}) (Version: 1.2.7.0 - TOSHIBA Corporation)
TOSHIBA eco Utility (Version: 1.2.7.0 - TOSHIBA Corporation) Hidden
TOSHIBA Face Recognition (HKLM\...\InstallShield_{C730E42C-935A-45BB-A0C5-37E5234D111B}) (Version: 3.1.3.32 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.3.32 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM\...\InstallShield_{33ABEB66-85BB-43B2-9448-85CB626C5A5F}) (Version: 4.03.02.00 - TOSHIBA)
TOSHIBA Hardware Setup (Version: 4.03.02.00 - TOSHIBA) Hidden
TOSHIBA HDD/SSD Alert (HKLM\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.0.6 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.0.6 - TOSHIBA Corporation) Hidden
TOSHIBA Media Controller (HKLM\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.80.3 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.7.7 - TOSHIBA CORPORATION)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.4.0 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM\...\InstallShield_{B894522E-C079-4DC8-A305-30BA6E2F4459}) (Version: 1.6.05.32 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.6.05.32 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 - TOSHIBA)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: 1.00.2518 - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Supervisor Password (HKLM\...\InstallShield_{D2D8CB05-A9E1-4691-995C-2B78F4A58B8B}) (Version: 4.03.02.00 - TOSHIBA)
TOSHIBA Supervisor Password (Version: 4.03.02.00 - TOSHIBA) Hidden
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.3.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.3.2 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.15 - TOSHIBA Corporation)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.3f3 - Unity Technologies ApS)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
VLC media player 1.1.9 (HKLM\...\VLC media player) (Version: 1.1.9 - VideoLAN)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 2997.86 MB
Available physical RAM: 1498.61 MB
Total Pagefile: 5994.01 MB
Available Pagefile: 4235.86 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:390.53 GB) (Free:362.29 GB) NTFS
2 Drive d: () (Fixed) (Total:75.13 GB) (Free:60.32 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NEIL-PC
 
Administrator            Guest                    Neil                     
 
 
**** End of log ****
 


#6 hamluis

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Posted 22 August 2014 - 05:44 PM

Let me put it this way...if I pay someone to perform a service, no matter what profession or field...and then I question the quality of the performance or have doubts about the workmanship...I, as a consumer have several options, among which are included:.

  a.  I just chalk it up as a "lesson learned" and never pay/request services from that person/agency.

  b.  I can raise my questions with the person who performed the work.

  c.  I can take action to lodge a complaint against said person/agency via conventional means (BBB, courts, etc.).

 

Louis



#7 angel959

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Posted 22 August 2014 - 05:46 PM

http://speccy.piriform.com/results/QHEuF8yg35PeLwmvnLtuP6M



#8 angel959

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Posted 22 August 2014 - 05:57 PM

I agree with you on that and we do intend to take it back to the repairer...I kinda want some understanding of what is happening with the laptop so I can judge for myself what steps to follow next...I do intend to let him remedy first I feel thats fair but we gave him a fully functional laptop a few years old but functional and running fairly well we were happy with its performance for age etc..we took his advice as far as the re boot and now the laptop is crippled or appears to be...I agree this can happen with any thing we trust others with but as you can understand this was not the expected outcome we were told it would improve the laptop kind of like a facial a refresher if you like but we are terrified it will break down it is our only comp and we have very little money to replace it right now its a bit scary to be honest


Edited by angel959, 23 August 2014 - 11:09 AM.


#9 cmptrgy

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Posted 22 August 2014 - 09:17 PM

"I kinda want some understanding of what is happening with the laptop so I can judge for myself what steps to follow next"

Excellent



#10 Amythyr

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Posted 22 August 2014 - 09:19 PM

It looks like faulty windows,if you have key of your windows with you.Simply format it and install it.And windows link can be found via digitalriver.
And i think you should lodge a complaint against technician.



#11 Joe C

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Posted 23 August 2014 - 07:24 AM

Your Speccy report shows a SMART warning. Bad sectors on your hard drive can and will give you a funky windows install. You may want to check the health status better by getting Drive Fitness Test program (DFT) from Hitachi to check the drive from within a DOS mode (use cd image to create a bootable cd) You will need to back up all your data before running this software to be safe

https://www2.hgst.com/hdd/support/download.htm#DFT


Edited by Joe C, 23 August 2014 - 09:17 AM.


#12 angel959

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Posted 23 August 2014 - 11:08 AM

thanks guys my other problem since receiving it back is the disc drive has stopped running so I dont know if I can make a recovery disc or back up any suggestions guys and if I made a complaint it would be about the dodgy windows yes? And one more query has the info I sent been looked through thoroughly and if yes what should I say to this guy about it......and this is really appreciated guys the last time I took it back he made out he didnt know what an error log was ...I emailed him and said he had insulted my intelligence doing that as he is the professional i feel like asking "why me" he seems to be busy ...my friend suggested he may have swapped out some parts but just from a quick peak it all looks the same how would I know ?



#13 angel959

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Posted 23 August 2014 - 11:14 AM

Luis recommendations will be a very good start for you

 

I'd like to mention that when you run Speccy along with what Louis will be looking for, Speccy includes the 25 character id  and whether or not you have a 32-bit or 64-bit OS

--- That information could come in very handy upon further troubleshooting

--- Since Win7 Basic was installed on you computer, I suspect you have a 32-bit OS as I'm not aware Win7 Basic has a 64-bit version

 

I would create a System Repair disc

--- With the condition your computer is in, I suspect it would be best to create one on someone else's Win7 Home Premium computer but make sure it has the same 32-bit or 64-bit your computer has

--- Type system into the Search Program and Files box, you will see a list of System items.

--- On my computer, create a system repair disc is 2nd in the list.

--- Click on it and follow the prompts; it only takes a couple of minutes

--- In my case I use a DVD-R

--- Depending on what Louis or whoever else finds out about your computer, the system repair disc could come in handy and that's a good reason to have it ready ahead of time

yes you are right 32 bit, Why do you think he swapped windows on us like that he said it is the same but it really isnt we lost alot of the out of box functions that is why we asked him to put the right one back on, the laptop was confused and now my disc drive wont work at all to make a recovery disc!!!! So big question how do I make it on someone elses?


Edited by angel959, 23 August 2014 - 11:46 AM.


#14 angel959

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Posted 23 August 2014 - 12:34 PM

It looks like faulty windows,if you have key of your windows with you.Simply format it and install it.And windows link can be found via digitalriver.
And i think you should lodge a complaint against technician.

I have no key was original install , Has he installed a dodgy version or has tried to install without a key with his computer knowledge ?


Edited by angel959, 23 August 2014 - 12:35 PM.


#15 cmptrgy

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Posted 23 August 2014 - 02:18 PM

"I have no key was original install , Has he installed a dodgy version or has tried to install without a key with his computer knowledge"

--- Speccy does report what looks like a valid 25 character product key but you are correct to wonder about that.

--- Just in case it's there, check the numbers on the bottom of the laptop to see if there is a 25 character product key included

--- If there is a match between the laptop number and the Speccy number

--- If they match you should be good to go

--- If there isn't a match, keep the laptop number handy just the same; it's no guarantee it will be the number you will need but please post back on what you find out

 

You can use the Digital River website and I believe you will be able to use it free for 30 days but you will still need the original 25 character product key to activate

--- If you do not have the correct 25 character product key, you will need to purchase one

--- I do not how much it will cost but I doubt it will be cheap

 

--- However the good news is if you go this route, it will give you 30 days to straighten out your computer for free

--- When it's time to activate it, if the 25 character product key works, you'll be fine and still be using it for free

--- If it doesn't there are a couple of fairly cheaper solutions but it will be required to start over

--- In summary, you will need the correct 25 character product key in the end under normal circumstances

 

At this point in time, I hate to bring this up but I hope it isn't a "motherboard" problem

--- But then I like the digital river recommendation because at least you will find out whether or not the computer will run properly

--- And that will include checking out your hard drive as John has noticed it's warning state

 

There's more to cover on what to do about so many issues but let's take one thing at a time

 

Last but not least, is your data backed up?






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