Yesterday my laptop was infected with ZDot. I seem to have removed the infection with Norton, but since then, COM Surrogate processes have been opening up and eating my memory to the point of my computer hanging. Closing the processes will give me memory to work with, but then they run again shortly after. Googling suggested running windows update, which I haven't done in forever, but and troubleshooting issues with that, I can't even get my computer to recognize Windows Updates has available updates. Lastly, Windows PowerShell, which I have no idea what it is, keeps crashing.
I'm not sure what to do, but I can't really work on this computer until its fixed. Any help would be appreciated.