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Anyone using Thinkpad T61 + Win7 Ultimate SP1 x64? Help please!


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#1 irex

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Posted 21 August 2014 - 02:39 PM

My laptop was failed in a previous windows update, and then booted into a Blue Screen error "0x0000007b (0xfffff880009a9928,...)"
after loading classpnp.sys.

I tried all other booting options (safe mode, last good), Windows Startup Repair in WinRE, and Bios (AHCI<->IDE), but did not get back the Windows Login screen.

It would be greatly appreciated if anyone could help to pack and share the drivers folder
C:\windows\system32\drivers

A dropbox links share, or Google Drive, or any fileshare service you prefer would be fine.

This is Thinkpad T61 laptop, 6459-CTO.

Great thanks!



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#2 Chris Cosgrove

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Posted 21 August 2014 - 05:11 PM

It is entirely possible that your problem has nothing to do with the drivers folder, but that you are one of the unfortunates affected by a recent MS update. This seems to have been entirely random in its effects - I installed all the patches on the three Win 7 machines under my control without any problems at all. I didn't even know there was a problem until I read about it inn the literature !

 

It is worth your while uninstalling all the August updates for Windows, and you can do this in 'Safe mode', which I understand you can get into. Boot into 'Safe mode' then click 'Start - Control panel - Programs and features'. At the top left you will see a line of blue text 'View installed updates'. Click on this and in the next screen you will see, after  few seconds, a list of all updates applied to your computer.

 

Click on - one at a time - each one with an August 2014 date then click 'Uninstall'. This will uninstall these updates. Once you have removed them all, re-boot and see if your computer runs properly.

 

If it does, then you can go back to MS and re-install the updates for August - one at a time ! - and see if you have any more problems. I understand MS have fixed one update and removed one or two others pending fixing them so you should be safe this time round..

 

Chris Cosgrove



#3 irex

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Posted 21 August 2014 - 07:15 PM

Dear Chris,

 

That's very informative. There was quite a few updates popped up last week. I installed both on my laptop and desktop. My desktop has not rebooted yet. Could you please explain which update we need to be careful about?

 

Unfortunately I could not boot into Safe Mode. Can we do the uninstall of update in Windows Recovery Enviroment using DISM?


Edited by hamluis, 24 August 2014 - 07:18 AM.
Removed unnecessary quotebox - Hamluis.


#4 hedgeley

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Posted 22 August 2014 - 02:02 AM

Hi irex and welcome

 not sure about DISM but Quiteman7 has a link in his post #7 at this topic

 

http://www.bleepingcomputer.com/forums/t/544949/help-recover-from-bad-win-7-update-kb-2982791-lenovo-g570/

 

hope this helps

 

good luck

 

Hedge 



#5 hedgeley

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Posted 22 August 2014 - 02:16 AM

And another a little more practical

 

http://www.bleepingcomputer.com/forums/t/544744/uninstall-ms14-045-kb2982791/

 

Hedge 



#6 irex

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Posted 22 August 2014 - 02:38 PM

Dear Hedge,

 

Thanks for the links. That what exactly what happened.

 

Based on the information below:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/blue-screen-stop-0x50-after-applying-update/6da4d264-02d8-458e-89e2-a78fe68766fd?page=1&tm=1408735792407

 

"update KB2982791 which relates to Win32k.sys and fonts. I also found this KB article (Stop error 0x50 in Win32k.sys) which says that a Stop 0x50 occurs because Win32k.sys crashes when the font cache is not correctly maintained. Quite a bizarre behaviour to crash the whole operating system because a cache seems to be invalid. A decent programmer would have just cleared the cache and continued."

 

I was clearning my cache at that time when I was updating...

 

It takes one week, ...

 

 

And another a little more practical

 

http://www.bleepingcomputer.com/forums/t/544744/uninstall-ms14-045-kb2982791/

 

Hedge 



#7 irex

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Posted 22 August 2014 - 03:31 PM

I used a nonstandard Fonts directory under C:\Windows

 

My C:\Windows\Fonts was a junction link to D:\Fonts

 

This is a big conflict with those updates.

http://support.microsoft.com/kb/2982791

 

 

Hi irex and welcome

 not sure about DISM but Quiteman7 has a link in his post #7 at this topic

 

http://www.bleepingcomputer.com/forums/t/544949/help-recover-from-bad-win-7-update-kb-2982791-lenovo-g570/

 

hope this helps

 

good luck

 

Hedge 



#8 Chris Cosgrove

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Posted 22 August 2014 - 05:13 PM

There were quite a few patches issued for various aspects of the various Windows systems on the August patch Tuesday. As MS appear to have pulled the fault causing ones I still suggest uninstalling all the patches with an August 2014 date and then re-installing them after a re-boot.

 

This is simpler than trying to identify which patch is which and guarrantees you remove the faulty ones.

 

Chris Cosgrove



#9 irex

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Posted 22 August 2014 - 11:15 PM

Dear Chris,

 

Thanks for the tip.

 

The problem is that currently my computer cannot boot into even safe mode. I could boot into Windows Recovery Environment, but failed to uninstall KB2982791. I did find it located in \Windows\SoftwareDistribution folder.



#10 Chris Cosgrove

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Posted 23 August 2014 - 05:04 PM

Ah, I misunderstood your OP - I took it to mean you had managed to boot into 'Safe mode' but hadn't been able to progress from there. I would say that the first priority is to salvage any data off this computer that you need and isn't already backed up. Assuming that you have access to another computer, one of the simpler ways to do this is to use a 'live' - ie self-booting - copy of Puppy Linux and some form of external drive. You can get Puppy from here :

 

http://puppylinux.org/main/Overview%20and%20Getting%20Started.htm

 

Once you have created the CD, power up your computer, put the Puppy CD in the drive, power down and re-boot. Your computer should now boot into Linux !  On the desktop you will see icons for your drives and a file management utility similar to Windows Explorer. To make the drives active, you need to select them and click 'Mount', then you can transfer data to an external drive. However, I don't think you will be able to uninstall Windows updates with Puppy because of the differences in the types of OS - but you will be able to back-up your data.

 

The next step is to do a 'Repair install' of Windows. A repair install should not, but may, affect your data and applications - this is why you back up your data first.

 

If you have an install disc for Win 7 64 bit, proceed as for Puppy and let the computer boot from the disc. After you are asked about language and keyboard choices, you come to a screen saying 'Repair or Install ?'. Choose REPAIR !  Let it do its thing and hopefully, at the end of the process your computer will be working again. If it isn't, you may have to bite the bullet and do a full re-install, which, I agree, is almost more pain than it is worth.

 

If your laptop has a recovery partition, you can of course restore to factory values using this. Be aware that this process will almost certainly delete all your data on the computer as well as any applications you have installed.

 

If you prefer, you can get a legal copy of the Win 7 install disc from Digital River, here are the instructions, courtesy of noknojon, :

 

 

 

Digital River downloads

 

Hello - This is the word from Microsoft (as of 2 months ago) RE : Digital River-

Note that it was written by an Indian Microsoft helper, if any writing is a bit ?? off.......

 

For disclosure I have Copied and Pasted the reply to your basic question - - - - - - - - - -

 

These are retail installation media you can download and use to reinstall your copy of Windows 7 that came with your PC. The file is in the .ISO format which is a digital replica of a disc, you have prepare it after downloading it:

 

Download the corresponding edition of Windows 7 you have a license for from the following link. You can identify the edition on COA sticker attached to your machine, with at bottom or battery compartment (laptop) or top/side if its a desktop computer.

 

COA Certificate of Authenticity:

http://www.microsoft.com/howtotell/content.aspx?pg=coa

What is the Windows Certificate of Authenticity?

http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Certificate-of-Authenticity

 

Windows 7 Home Premium (x86) - 32 bit

 

Windows 7 Home Premium (x64) - 64 bit

 

Windows 7 Professional (x86) - 32 bit

 

Windows 7 Professional (x64) - 64 bit

 

Windows 7 Ultimate (x86)* - 32 bit

 

Windows 7 Ultimate (x64)* - 64 bit

 

 

32 vs 64 bit

http://windows.microsoft.com/en-US/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

Is my PC running the 32-bit or 64-bit version of Windows?

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7

ImgBurn - In addtion to supporting the creation of CD's from .ISO files,

it supports a wide range of other image file formats, and it's free.

(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)

http://www.imgburn.com/

http://neosmart.net/wiki/display/G/Burning+ISO+Images+with+ImgBurn

Note: Always use the slowest burn speed (4x or 2x) if offered a choice.

 

You will need to use your existing COA to activate Windows.

 

Oh, and just a side note - there is no need to quote full posts in your replies. Posts, with very rare exceptions (usually for serious breach of forum rules) stay in topics for ever. By all means use quotes to highlight something you mean to address, but it is very seldom necessary to quote a complete post.

 

Chris Cosgrove



#11 irex

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Posted 25 August 2014 - 08:39 PM

Thank you, Chris.






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