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Looks like I'm booting to Safe Mode, but not, no internet access, I'm down


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#1 brigg

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Posted 21 August 2014 - 12:33 PM

Hi! Thanks for being here!

 

I had some problems with my Dell laptop, XP system a year and a half ago. It ended by making the system boot up to the place where

you can deselect Load Start Up items. I select that every time and my system works fine, until this morning.

 

The screen looks different and I can't get to the internet. Makes it a down situation for me - I'm at the library now.

 

While it looks like it's booting to safe mode, it's not. I pressed F8 while booting up, and Normal XP Startup is selected.

 

 Malware Bytes and Super Anti-Spyware- ran both this am. A.S had to download an update. There were lots of Ad tracking issues found, nothing else. I think after this is the first time I noticed the desktop looked different. In Super Anti-Spyware, "definitions updates failed."

 

Adobe Flash - this am I received a notification it was out of date - I let that download and then ran the installed ap.

 

On boot up now, when I get the System Config Utility, which is normal,I get "An access denied error was returned while attempting to change a service - you may need to log in using an Administrator account to make the specified changes."

 

On boot up, at the System Config Utility, on time I selected "load system services" and it didn't make any difference.

 

Avast - when I tried to run it it says "unable to start scan - there are no more endpoints available from the endpoint mapper. I think it's because my free trail is over. At the not working screen, the Fixnow button doesn't do anything and "start program" button doesn't work.

 

AWS cleaner on my desktop - when I click on it, it says "Avast self Protection module is enabled" and I can't go forward.

 

I appreciate any assistance you can give me!!!!

I will check back here in about an hour.

 

Brigid


Edited by hamluis, 21 August 2014 - 12:50 PM.
Moved from XP to Am I Infected - Hamluis.

Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

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#2 brigg

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Posted 21 August 2014 - 01:41 PM

Just checking in.


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#3 JohnC_21

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Posted 21 August 2014 - 02:38 PM

Do you have the ability to do a System Restore before the problem occured?



#4 brigg

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Posted 21 August 2014 - 03:25 PM

I believe a restore is based on a restore point that you have created. I don't remember the last time I created one . So it's probably old. I don't remembered how to access or how to see the creation date. Can you remind me

Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#5 JohnC_21

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Posted 21 August 2014 - 03:53 PM

Hopefully the computer was set to do automatically create restore points (System Restore On).

 

You can access system restore through

 

Start > All Programs > System Tools > System Restore

 

It will show dates available in Bold.



#6 brigg

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Posted 21 August 2014 - 04:18 PM

Hi - while I was waiting, I booted to Safe Mode with Networking. Bam, internet access. I checked YouTube and could watch a about 10 seconds of a few videos AND I could check my email, and found the notification of a new post. I started to check for System Restore and then remembered I should exit that first. I did that, rebooted, no errors this time, and now, my system looks normal AND I have access to the internet.

In any case, I checked System Restore, and it's been turned off.

 

So, there are no current problems.

Is there anything I should check or do at this point, to ensure future accessibility?


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#7 JohnC_21

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Posted 21 August 2014 - 06:37 PM

If everything is running normally, I would enable System Restore and create a Restore Point. I would download Macrium Free and create a disk image on an external drive. Create a WinPE bootable disk which will allow you to restore the disk image in case the computer does not boot or the hard drive fails. You can also mount the disk image as a virtual drive and explore any files in the image.



#8 brigg

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Posted 22 August 2014 - 02:14 PM

Great, thanks. I'm doing that now. I've set system Restore to On, and to use 3% of disk space.It looked like it took a snapshot when I turned it on, does that sound right?

 

I have downloaded Macrium Free and installed it, following the instructions.

Did the installation process take  a snapshot? There is a new compressed folder in with the program file - that could be it.

 

Thanks!


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#9 JohnC_21

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Posted 22 August 2014 - 02:21 PM

An auto system restore point sounds normal. No, Macrium does not create a snapshot. You have to create a disk image and then save that disk image to either another partition on the hard drive or to an external storage device like a USB external drive. What is the name of the compressed file? I have never heard of Macrium creating a snapshot at install.



#10 brigg

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Posted 22 August 2014 - 02:47 PM

Hi - I couldln't find instructions to create the snapshot. 

the compressed file is     pe3x86 and is 115,753kb  zip file

below that is v.5.3....... and is an application file at 48,388 kb shown as Installer Stub.


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#11 JohnC_21

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Posted 22 August 2014 - 03:43 PM

I am not sure why that is a zip file unless it was created as part of the stub installer.

 

Here are instructions on creating a disk image. Remember to create the WinPE bootable disk. Also test it to see if it can detect all of your drives including the external drive you would be backing up the image to.

 

http://kb.macrium.com/KnowledgebaseArticle50074.aspx



#12 brigg

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Posted 25 August 2014 - 10:18 PM

A quick note - a couple of new things have popped up.

When I turn off, I get a warning to not power off, and then it goes to Updates 1 of 1 installing, then to don't power off, then to Updates 1 of 1 installing - back and forth at least 5 times.

When I power on, all the normal stuff happens, PLUS, I get a small back window marked cmd.exe with this at the top:

the system cannot find the file specified.

c:Window\system32

 

Does any of this make sense?


Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 




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