Good morning everyone,
So the other day something incredibly weird had occurred. I was receiving email normally on my phone, came into work, logged in, and began working on my trouble tickets. I noted that when I went back to Outlook to view an email, the email in particular was gone... and then all were gone. My folders, and emails within them, still remained the same. I attempted to research what on Earth happened but I haven't been able to find anything specific to my issue.
I'm using Outlook 2010 connected to an Exchange 2010 server for work. Outlook was setup as cached exchange mode but that has since been changed. The emails also disappeared from my phone's inbox too... it's as if everything was deleted and Exchange figured that's what it should be and synced everything that way. Deleting my OST didn't resolve or resync anything. I ran the scanpst tool on the ost file which reports 93 errors, but as I read the scanpst tool can't repair an OST and thus doesn't do anything.
Does Outlook have some sort of log that may explain what on Earth happened? I can't find any error messages or any other reasons for what may have happened. My view settings weren't changed, nothing has changed on my end. There is no spyware / malware installed on the PC as far as I can tell. No real issues in the Sync issues folder other than a Forms syncing issue which seems to be related to Exchange needing a patch (but can otherwise be ignored).
I will give you any other information I possibly can, just hoping that I can figure out what happened so this can be prevented in the future. The email eventually began working normally, but for a brief period of time whatever was in my unread folder once they were read they disappeared like the rest of the inbox.