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Most likely cause for intermittent wireless issue?


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#1 educationfiend

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Posted 21 August 2014 - 09:22 AM

Hello,

A couple of users of our Wireless network are experiencing problems.  It works fine for the vast majority, but a Windows 7 and a Windows 8 laptop cannot connect properly; it connects then claim it cannot obtain a IP address.  Both these laptops work fine with other Wireless networks.

 

We are using a NTE51D and Cisco 8000 series Wireless routers.  Any ideas how I can resolve this?

Thanks,

 

educationfiend



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#2 Wand3r3r

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Posted 21 August 2014 - 09:53 AM

Make sure the wifi drivers are the latest and greatest.  Remove the existing wifi profiles being used and create new ones.  See if these steps don't resolve your issue.  If not download xirrus wifi inspector and post a screen shot of what it sees.



#3 educationfiend

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Posted 21 August 2014 - 10:01 AM

Thanks for the reply, is there some kind of test I can run and export the results?  I have the software running now.



#4 Wand3r3r

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Posted 21 August 2014 - 10:08 AM

Post a screen shot of the xirrus screen.  We need to see what channels are in your area and what your Dbm rate is.



#5 educationfiend

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Posted 21 August 2014 - 10:30 AM

http://postimg.org/image/uh00pe2k3/



#6 Wand3r3r

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Posted 21 August 2014 - 10:37 AM

You don't need to hide anything in the xirrus screen shot.  It contains no hackable information.

 

I would suggest enabling N on the router and see if the wifi card gets a better connection using N then G



#7 educationfiend

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Posted 21 August 2014 - 10:44 AM

hehe, excuse my paranoia.  Thank you very much for your help, will give it a try.  Is there any chance changing this setting would deny access to other users?



#8 Wand3r3r

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Posted 21 August 2014 - 11:35 AM

Enabling N on the router will make no difference to anyone now connecting under G



#9 educationfiend

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Posted 09 October 2014 - 03:34 AM

Bump.  We are still experiencing these issues, particularly with Mac devices.  Any fresh ideas?

Thanks






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