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Win 7 Home Premium laptop doesn't finish booting in normal and safe mode


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#1 Czarman

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Posted 21 August 2014 - 04:09 AM

I started having problems with my Gateway laptop model NV53a .  I noticed it started to take forever to boot in the normal mode.  I thought I may have picked up some virus or malware and booted to safe mode. This also took forever to boot.  The hard drive never really finished booting with the hd light always flashing/working.  I get the normal things on the desktop screen, but can't use any programs or go into task manager at all. I thought it might be a RAM issue and changed it from my 8gb to 3gb sticks and it still didn't fix the problem.  I then removed the hard drive, since I couldn't run any programs in either normal or safe mode.  I made the laptop hard drive into a removable drive and ran malwarbytes.  The malwarebytes scan detected pup.optional.somoto and was quarentined.  I put the hard drive back into the laptop and booted in normal and safe mode with no change.  If anybody could please give me any suggestions on what to do next, I would really apreciate the help. Thanks

 



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#2 ElfBane

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Posted 21 August 2014 - 05:41 AM

See if the PC will boot a Live distro of Linux from a flashdrive or CD. If it boots up normally and you can navigate with the HIDs easily, then the HDD has probably failed/failing. Let us know.



#3 Czarman

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Posted 22 August 2014 - 03:51 PM

I put Ubuntu and Zorin OS Linux onto disks and put into my laptop.  They both ran fine and I got out to the internet and surfed awhile.  Is there a boot disk I can use that would tell me the health of my hard drive or allow me to get my data off before the drive fails? 



#4 dc3

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Posted 22 August 2014 - 04:03 PM

Please do a  Clean boot in normal mode.  If you can't do this in normal mode do it in Safe Mode.
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Czarman

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Posted 26 August 2014 - 03:58 AM

Arachibutyrophobia,

 

Thanks for the suggestion.  The only thing I worry about is which service turns off the keyboard and touch pad. I will keep investigating and try it when I find the answer.

 

Thanks,

Czarman



#6 dc3

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Posted 26 August 2014 - 08:46 AM

I doubt that stopping these services will effect the keyboard or touch pad.  In fact, you may have to make changes in the BIOS in order to disable either of these.

 

I have to be out of town today, but I will do a search for information regarding this later this afternoon.


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#7 Czarman

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Posted 31 August 2014 - 10:40 PM

Dan,

 

I hope your wife heals quickly and she can get back to her normal activities soon.

 

Take Care and Thanks,

Al



#8 dc3

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Posted 01 September 2014 - 09:12 AM

Hi Al, thank you for the kind wishes.  She's getting better every day.

 

What is currently happening with this computer?


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