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system care removal


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59 replies to this topic

#1 akakakes

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Posted 20 August 2014 - 11:53 PM

I used the steps in your "how to uninstall " System Care, and it is still showing up when i turn on my computer.. what did i do wrong.. It is also still in my uninstall program.

I am a bit challenged when it comes to computers so be patient, but i really want this gone

Thanks so much, Kathryn



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#2 noknojon

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Posted 21 August 2014 - 12:07 AM

Hello Kathryn, Wencome and we hope that we can help you -

 

Do you mean the iObit Advanced System Care (I have remover) or the other Fake System Care infection program.

 

Either can be removed usually -

 

Thank You -



#3 akakakes

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Posted 21 August 2014 - 12:12 AM

The Advanced system care



#4 akakakes

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Posted 21 August 2014 - 12:13 AM

Sorry it says "Total System Care"



#5 noknojon

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Posted 21 August 2014 - 12:18 AM

Thanks for the information.

 

This topic may (will) be moved to Am I Infected, but you can access it via this topic link still.

 

Please give me a few moments, as this Rogue Infection can alter itself, or the writers change it at times.

I will check on the latest known version ..................

 

Thank You -



#6 akakakes

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Posted 21 August 2014 - 12:20 AM

Thank you so very much..;)..K



#7 noknojon

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Posted 21 August 2014 - 12:33 AM

This is now referred to as System Care or System Care Antivirus in some cases from the latest details..

Is THIS about as close as we can get to a shot of the problem ?? If not there are a few others.

 

Thank You -



#8 akakakes

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Posted 21 August 2014 - 12:38 AM

it is called ,  I found it on the web, "SafeBytes Total system care"



#9 noknojon

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Posted 21 August 2014 - 12:48 AM

Well that is a newer variation .......

 

Again give me 5 minutes to check.

 

Thanks -

 

P.S. Can you now start using our standard size font which is 14 and not 18 ??

You do have my personal attention (but you can yell at me later :hello: ) -



#10 noknojon

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Posted 21 August 2014 - 01:07 AM

Hi -

 

I assume that you visited This Site to try and remove the problem program ??

You followed the directions and the given results were not good -

 

While I check further, would you please help me with the following >>

This will help us to find if the program is still there, and where it is.

 

Please download MiniToolBox  ans Save it to Desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy / Paste the result. (result.txt)

 

 

Sorry to be a pest -

Thanks -



#11 akakakes

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Posted 21 August 2014 - 01:12 AM

Correct.. i tried the uninstall program on my computer and it did not work. I use Google chrome. Not a pest.. i  apprecitae your help. Making sure i understand, you want me to download minitoolbox



#12 akakakes

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Posted 21 August 2014 - 01:16 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by akakakes (administrator) on 21-08-2014 at 01:13:47
Running from "C:\Users\akakakes\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/20/2014 11:16:45 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (08/20/2014 11:16:45 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (08/20/2014 11:04:40 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (08/20/2014 11:04:40 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (08/20/2014 10:34:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASTStubSetup.exe, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6
Exception code: 0x0eedfade
Fault offset: 0x00010f22
Faulting process id: 0x70b0
Faulting application start time: 0xASTStubSetup.exe0
Faulting application path: ASTStubSetup.exe1
Faulting module path: ASTStubSetup.exe2
Report Id: ASTStubSetup.exe3
Faulting package full name: ASTStubSetup.exe4
Faulting package-relative application ID: ASTStubSetup.exe5
 
Error: (08/20/2014 10:17:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: msfeedssync.exe, version: 10.0.9200.16384, time stamp: 0x50109c69
Faulting module name: ntdll.dll, version: 6.2.9200.16912, time stamp: 0x536464ba
Exception code: 0xc0000005
Fault offset: 0x0000000000005491
Faulting process id: 0x58cc
Faulting application start time: 0xmsfeedssync.exe0
Faulting application path: msfeedssync.exe1
Faulting module path: msfeedssync.exe2
Report Id: msfeedssync.exe3
Faulting package full name: msfeedssync.exe4
Faulting package-relative application ID: msfeedssync.exe5
 
Error: (08/20/2014 10:09:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASTSTU~1.EXE, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6
Exception code: 0x0eedfade
Fault offset: 0x00010f22
Faulting process id: 0x66cc
Faulting application start time: 0xASTSTU~1.EXE0
Faulting application path: ASTSTU~1.EXE1
Faulting module path: ASTSTU~1.EXE2
Report Id: ASTSTU~1.EXE3
Faulting package full name: ASTSTU~1.EXE4
Faulting package-relative application ID: ASTSTU~1.EXE5
 
Error: (08/20/2014 10:01:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASTSTU~1.EXE, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6
Exception code: 0x0eedfade
Fault offset: 0x00010f22
Faulting process id: 0x70a4
Faulting application start time: 0xASTSTU~1.EXE0
Faulting application path: ASTSTU~1.EXE1
Faulting module path: ASTSTU~1.EXE2
Report Id: ASTSTU~1.EXE3
Faulting package full name: ASTSTU~1.EXE4
Faulting package-relative application ID: ASTSTU~1.EXE5
 
Error: (08/20/2014 09:16:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASTSTU~1.EXE, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6
Exception code: 0x0eedfade
Fault offset: 0x00010f22
Faulting process id: 0x3e48
Faulting application start time: 0xASTSTU~1.EXE0
Faulting application path: ASTSTU~1.EXE1
Faulting module path: ASTSTU~1.EXE2
Report Id: ASTSTU~1.EXE3
Faulting package full name: ASTSTU~1.EXE4
Faulting package-relative application ID: ASTSTU~1.EXE5
 
Error: (08/20/2014 08:50:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASTStubSetup.exe, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6
Exception code: 0x0eedfade
Fault offset: 0x00010f22
Faulting process id: 0x3ab8
Faulting application start time: 0xASTStubSetup.exe0
Faulting application path: ASTStubSetup.exe1
Faulting module path: ASTStubSetup.exe2
Report Id: ASTStubSetup.exe3
Faulting package full name: ASTStubSetup.exe4
Faulting package-relative application ID: ASTStubSetup.exe5
 
 
System errors:
=============
Error: (08/20/2014 11:12:11 PM) (Source: Service Control Manager) (User: )
Description: The Protect Monitor service failed to start due to the following error: 
%%1053
 
Error: (08/20/2014 11:12:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Protect Monitor service to connect.
 
Error: (08/20/2014 11:11:37 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0xc000014d0
 
Error: (08/20/2014 10:58:31 PM) (Source: Service Control Manager) (User: )
Description: The Protect Monitor service failed to start due to the following error: 
%%1053
 
Error: (08/20/2014 10:58:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Protect Monitor service to connect.
 
Error: (08/20/2014 10:57:57 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0xc000014d0
 
Error: (08/20/2014 10:57:31 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242).
 
Error: (08/20/2014 06:13:45 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242).
 
Error: (08/20/2014 05:36:41 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 4 time(s).
 
Error: (08/19/2014 09:42:02 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 3 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (08/20/2014 11:16:45 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (08/20/2014 11:16:45 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000000000008F020000
 
Error: (08/20/2014 11:04:40 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (08/20/2014 11:04:40 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000000000008F020000
 
Error: (08/20/2014 10:34:09 PM) (Source: Application Error)(User: )
Description: ASTStubSetup.exe0.0.0.02a425e19KERNELBASE.dll6.2.9200.16864531d2be60eedfade00010f2270b001cfbcf0bb127976C:\Users\akakakes\AppData\Local\Temp\ASTStubSetup.exeC:\windows\SYSTEM32\KERNELBASE.dll0245e3ed-28e4-11e4-bf1a-40f02fe20d59
 
Error: (08/20/2014 10:17:09 PM) (Source: Application Error)(User: )
Description: msfeedssync.exe10.0.9200.1638450109c69ntdll.dll6.2.9200.16912536464bac0000005000000000000549158cc01cfbcee533aabefC:\windows\system32\msfeedssync.exeC:\windows\SYSTEM32\ntdll.dlla22f96a2-28e1-11e4-bf1a-40f02fe20d59
 
Error: (08/20/2014 10:09:50 PM) (Source: Application Error)(User: )
Description: ASTSTU~1.EXE0.0.0.02a425e19KERNELBASE.dll6.2.9200.16864531d2be60eedfade00010f2266cc01cfbced5c33a826C:\Users\akakakes\AppData\Local\Temp\ASTSTU~1.EXEC:\windows\SYSTEM32\KERNELBASE.dll9cf46ef9-28e0-11e4-bf1a-40f02fe20d59
 
Error: (08/20/2014 10:01:24 PM) (Source: Application Error)(User: )
Description: ASTSTU~1.EXE0.0.0.02a425e19KERNELBASE.dll6.2.9200.16864531d2be60eedfade00010f2270a401cfbcec2e0378f6C:\Users\akakakes\AppData\Local\Temp\ASTSTU~1.EXEC:\windows\SYSTEM32\KERNELBASE.dll6f3d3501-28df-11e4-bf1a-40f02fe20d59
 
Error: (08/20/2014 09:16:35 PM) (Source: Application Error)(User: )
Description: ASTSTU~1.EXE0.0.0.02a425e19KERNELBASE.dll6.2.9200.16864531d2be60eedfade00010f223e4801cfbce5eb2cd267C:\Users\akakakes\AppData\Local\Temp\ASTSTU~1.EXEC:\windows\SYSTEM32\KERNELBASE.dll2c96e1e6-28d9-11e4-bf1a-40f02fe20d59
 
Error: (08/20/2014 08:50:43 PM) (Source: Application Error)(User: )
Description: ASTStubSetup.exe0.0.0.02a425e19KERNELBASE.dll6.2.9200.16864531d2be60eedfade00010f223ab801cfbce2485a3698C:\Users\akakakes\AppData\Local\Temp\ASTStubSetup.exeC:\windows\SYSTEM32\KERNELBASE.dll8f1a4218-28d5-11e4-bf1a-40f02fe20d59
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-07-31 16:03:10.340
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Web Protect\pcwtc64f.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-07-31 14:18:24.085
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Web Protect\pcwtc64f.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.179 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.22.2217.13862 - Alcor Micro Corp.)
Alcor Micro USB Card Reader Driver  (x32 Version: 20.22.2217.13862 - Alcor Micro Corp.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.0819.1344.22803 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{CC6CCF1E-F361-910A-E41D-EB5176F1255C}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Wireless Display v3.0 (Version: 1.0.0.13 - Advanced Micro Devices, Inc.) Hidden
avast! Internet Security (HKLM-x32\...\Avast) (Version: 9.0.2021 - AVAST Software)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0819.1344.22803 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0819.1344.22803 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0819.1344.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0819.1343.22803 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0819.1344.22803 - Advanced Micro Devices, Inc.) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4.6522 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.4.6522 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.4.3003 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.4.3003 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.2.4016 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.2.4016 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.4.2921 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.4.2921 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.4.3007 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.4.3007 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3324 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.2.3324 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DriverUpdate (HKLM-x32\...\{C85A8187-7E95-429D-9C9C-57C10268B3CF}) (Version: 2.2.38275 - SlimWare Utilities, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.24 - Dropbox, Inc.)
EZ Software Updater version 1.2.0.3 (HKLM-x32\...\EZ Software Updater_is1) (Version: 1.2.0.3 - )
Free YouTube to MP3 Converter Studio 8.3 (HKLM-x32\...\Free YouTube to MP3 Converter Studio_is1) (Version:  - ManiacTools.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{F8B67DF7-B543-3DE0-BCEF-F844F891FD48}) (Version: 5.1.7.17873 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKCU\...\HPConnectedMusic) (Version: 1.1 (build 112) hp - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Deskjet 1050 J410 series Basic Device Software (HKLM\...\{F294770E-F869-400F-81C3-614B5F13CA54}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Deskjet 1050 J410 series Help (HKLM-x32\...\{5C90D8CF-F12A-41C6-9007-3B651A1F0D78}) (Version: 140.0.66.66 - Hewlett Packard)
HP Deskjet 1050 J410 series Product Improvement Study (HKLM\...\{D638A23C-5C5F-4B71-A354-EC78B2BDD320}) (Version: 28.0.1313.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.12992 - HP)
HP Postscript Converter (Version: 4.0.4100 - Hewlett-Packard) Hidden
HP Quick Start (HKLM-x32\...\{574F0207-8E98-46CD-8F79-318348C98C46}) (Version: 1.0.4660.30220 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6668.4491 - Hewlett-Packard)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
HPDetect (HKLM-x32\...\{CCCDD476-98F9-4B06-91DB-23F27CEC3BE1}) (Version: 1.0.0.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6482.0 - IDT)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Logitech Vid (HKLM-x32\...\{4FBCEA31-5D18-4212-9231-DE7CF1BE7DBB}) (Version: 1.10.1009 - Logitech Inc.)
Logitech Webcam Software (HKLM\...\{987FE247-4E69-4A2E-A961-D14F901FDBF6}) (Version: 12.10.1113 - Logitech Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Media Downloader version 1.5 (HKLM-x32\...\Media Downloader_is1) (Version: 1.5 - Media Downloader)
Media Player Classic - Home Cinema v1.5.2.3456 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.5.2.3456 - MPC-HC Team)
Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64) (Version: 1.0.0.0 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MySQL Servers and Clients 3.23.52 (HKLM-x32\...\MySQL Servers and Clients 3.23.52) (Version:  - )
OpenOffice 4.0.1 (HKLM-x32\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.9 - )
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.30153 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.0.6208 - CyberLink Corp.) Hidden
SAM2 (remove only) (HKLM-x32\...\SAM2) (Version:  - )
SavingsBull (x32 Version: 1.0.0.0 - SavingsBull) Hidden
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.26297 - TeamViewer)
TotalSystemCare (HKLM\...\TotalSystemCare) (Version: 1.0 - Safebytes Software Inc.)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Wise Care 365 3.22 (HKLM-x32\...\Wise Care 365_is1) (Version: 3.22 - WiseCleaner.com, Inc.)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 7365.14 MB
Available physical RAM: 4268.03 MB
Total Pagefile: 8517.14 MB
Available Pagefile: 4759.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:1842.47 GB) (Free:1792.44 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:18.63 GB) (Free:2.33 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KATHRYNS
 
Administrator            akakakes                 Guest                    
 
 
**** End of log ****


#13 noknojon

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Posted 21 August 2014 - 01:31 AM

Hi -

Yes it is listed, and here it is showing in Programs and Features >>

TotalSystemCare (HKLM\...\TotalSystemCare) (Version: 1.0 - Safebytes Software Inc.)

 

One problem is that it is a "real" company, and so it is a "real" program even though it is a (Please excuse) Crappy Program.

 

Do you recall downloading it about 3 or  weeks back, even if it was by error, or just trying to help defend your computer.

 

This is not unusual, as this is how these useless programs tend to work.

 

With the time at your place about quarter past 1, do you wish to continue, or wait till tomorrow ??

NOTE : I am not putting you off, but you must see it is only 4.30 PM here in Aussie -



#14 akakakes

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Posted 21 August 2014 - 01:34 AM

It is 1:32 a.m in Texas and Im good if you are.I do not recall downloading it . I have plenty of protection for my system. Im not exactly sure where it came from..



#15 noknojon

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Posted 21 August 2014 - 01:53 AM

OK -

For a start, can you open Programs and Features, look for the program and if you see it, Right click on it and select Delete.

 

If we have no joy with that, Re-try all of the directions at the site that I have now linked.

 

Lastly if the program still is there we will use Revo Uninstaller that virtually "blows them out of the water" - (sorry, not much water in Texas :rolleyes: ) Joke -

 

Please use method 1 and keep me updated -

Meanwhile I will find the Revo Uninstaller program links -






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