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Cannot access internet


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12 replies to this topic

#1 billmo

billmo

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Posted 20 August 2014 - 09:39 PM

Returned from overnight motel travel and must have picked up something while using their wifi. Laptop was working fine but now when trying to connect to homepage (Google) I get message that IE has stopped working and close the program. Also can only use Outlook in safe mode and access emails with no web link. Otherwise, get message that Outlook has stopped working and close the program.
Did disk cleanup, defrag, closing all add-ons, reviewed start up apps.
Tried to load Norton 360 in both normal and safe mode but get message that software has stopped working and close the program.
Home wifi system is fine. All other devices working to include visitors laptops.
Using Win 7 Home Premium with Intel I5 CPU.
Do have desktop working with Win XP. Any software I could download on flash drive to load on laptop and determine if I am infected?
Thanks for any help and advice.

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#2 boopme

boopme

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Posted 21 August 2014 - 12:43 PM

Use these.

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

WIN7.. Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.



Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET. (Obviously this is after you connect)
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#3 billmo

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Posted 21 August 2014 - 10:03 PM

Thank you for the timely reply.

Took the outlined actions with the following results:

 

Ran inetcpl.cpl but proxy box was not checked.

Downloaded and ran MiniToolBox and got following messages boxes:

IP Configuration Utility has stopped working/Close program.

ns lookup has stopped working/Close program.

TCP/IP Route Command has stopped working/Close program.

Program finished and generated Result.txt file.

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Bill (administrator) on 21-08-2014 at 22:02:30
Running from "F:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: proxy.msu.edu:8080

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8059 Family PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.142 metric=1 publish=Yes
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.143 metric=1 publish=Yes

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Bill-PC
   Primary Dns Suffix  . . . . . . . :

Pinging google.com [74.125.226.64] with 32 bytes of data:
Reply from 74.125.226.64: bytes=32 time=40ms TTL=54
Reply from 74.125.226.64: bytes=32 time=41ms TTL=54

Ping statistics for 74.125.226.64:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 41ms, Average = 40ms

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=91ms TTL=48
Reply from 206.190.36.45: bytes=32 time=90ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 91ms, Average = 90ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 09 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/21/2014 10:05:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: ROUTE.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc964
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0xd40
Faulting application start time: 0xROUTE.EXE0
Faulting application path: ROUTE.EXE1
Faulting module path: ROUTE.EXE2
Report Id: ROUTE.EXE3

Error: (08/21/2014 10:05:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: nslookup.exe, version: 6.1.7601.17514, time stamp: 0x4ce79620
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0xc84
Faulting application start time: 0xnslookup.exe0
Faulting application path: nslookup.exe1
Faulting module path: nslookup.exe2
Report Id: nslookup.exe3

Error: (08/21/2014 10:04:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: nslookup.exe, version: 6.1.7601.17514, time stamp: 0x4ce79620
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0x708
Faulting application start time: 0xnslookup.exe0
Faulting application path: nslookup.exe1
Faulting module path: nslookup.exe2
Report Id: nslookup.exe3

Error: (08/21/2014 10:02:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: ipconfig.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc96a
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0xa30
Faulting application start time: 0xipconfig.exe0
Faulting application path: ipconfig.exe1
Faulting module path: ipconfig.exe2
Report Id: ipconfig.exe3

Error: (08/21/2014 02:41:34 PM) (Source: Google Update) (User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.24.15;lang=en;guid=;is_machine=1;oop=0;upload=0;minidump=C:\Program Files (x86)\Google\CrashReports\4e70ef6e-97a4-4102-b5e7-34ba15071680.dmp

Error: (08/20/2014 10:21:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0xf5c
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

Error: (08/20/2014 10:21:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp: 0x53d22946
Faulting module name: dhcpcsvc.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b5
Exception code: 0xc0000005
Fault offset: 0x00001b2d
Faulting process id: 0xd3c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (08/20/2014 08:31:53 AM) (Source: Google Update) (User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.24.15;lang=en;guid=;is_machine=1;oop=0;upload=0;minidump=C:\Program Files (x86)\Google\CrashReports\35b58452-6be3-4787-98c8-d952bc807e7b.dmp

Error: (08/20/2014 08:21:11 AM) (Source: Google Update) (User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.24.15;lang=en;guid=;is_machine=1;oop=0;upload=0;minidump=C:\Program Files (x86)\Google\CrashReports\26b98460-2199-4bae-8c1f-809a1e214fe9.dmp

Error: (08/20/2014 08:20:15 AM) (Source: Google Update) (User: NT AUTHORITY)
Description: Google Update has encountered a fatal error.
ver=1.3.24.15;lang=en;guid=;is_machine=1;oop=0;upload=0;minidump=C:\Program Files (x86)\Google\CrashReports\484a9daa-9581-481b-8c36-d7a1b4ab8556.dmp

System errors:
=============
Error: (08/21/2014 10:05:25 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer YOUR-4F1261A8E5
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F7973623-B1FB-435C-A392-FCF38A07472E}.
The master browser is stopping or an election is being forced.

Error: (08/21/2014 09:53:27 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer YOUR-4F1261A8E5
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F7973623-B1FB-435C-A392-FCF38A07472E}.
The master browser is stopping or an election is being forced.

Error: (08/21/2014 09:29:25 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer YOUR-4F1261A8E5
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F7973623-B1FB-435C-A392-FCF38A07472E}.
The master browser is stopping or an election is being forced.

Error: (08/21/2014 08:53:27 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer YOUR-4F1261A8E5
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F7973623-B1FB-435C-A392-FCF38A07472E}.
The master browser is stopping or an election is being forced.

Error: (08/21/2014 08:45:18 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:
%%126

Error: (08/21/2014 08:43:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (08/21/2014 08:43:06 PM) (Source: Service Control Manager) (User: )
Description: The BrPar service depends on the Parallel arbitrator group and no member of this group started.

Error: (08/21/2014 02:43:18 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:
%%126

Error: (08/21/2014 02:41:13 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (08/21/2014 02:40:54 PM) (Source: Service Control Manager) (User: )
Description: The BrPar service depends on the Parallel arbitrator group and no member of this group started.

Microsoft Office Sessions:
=========================
Error: (08/20/2014 10:21:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 18 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/14/2014 11:19:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 102 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (08/08/2014 07:25:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 18 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/08/2014 07:21:27 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 34 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/07/2014 06:51:50 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 313 seconds with 300 seconds of active time.  This session ended with a crash.

Error: (08/05/2014 01:04:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 103 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (08/05/2014 00:46:43 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 49 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/05/2014 00:45:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/05/2014 00:10:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 33 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/05/2014 10:04:16 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 28 seconds with 0 seconds of active time.  This session ended with a crash.

 

 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
23_24_2500Tour (x32 Version: 5.31.0.156 -  Hewlett-Packard) Hidden
2400 (x32 Version: 5.31.0.156 - Hewlett-Packard) Hidden
2400_2500Help (x32 Version: 5.31.0.156 -  Hewlett-Packard) Hidden
2400_2500trb (x32 Version: 5.31.0.156 -  Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
AiO_Scan (x32 Version: 5.31.0.156 - Hewlett-Packard) Hidden
AiOSoftware (x32 Version: 5.31.0.156 - Hewlett-Packard) Hidden
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
AnyPC Client (HKLM-x32\...\{1AFA1FEF-8CF9-4A51-AC46-64FAA7F3D9E2}) (Version: 1.0.0.25 - Doctorsoft)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Client Installation Program (HKLM-x32\...\{D1434266-0486-4469-B338-A60082CC04E1}) (Version: 1.0.2.1119 - Atheros)
Audacity 2.0.2 (HKLM-x32\...\Audacity_is1) (Version: 2.0.2 - Audacity Team)
BatteryLifeExtender (HKLM-x32\...\{853F8A41-A3C9-43FA-87FA-1AE74FC6F3F7}) (Version: 1.0.1 - Samsung)
Best Buy Software Installer (HKLM-x32\...\Best Buy Software Installer) (Version: 2.1.0.30 - Best Buy)
Best Buy Software Installer (Version: 2.1.0.30 - Best Buy) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother 1450 (HKLM-x32\...\Brother 1450) (Version:  - )
Brother HL-5250DN (HKLM-x32\...\{7A75FE7F-CA7C-4C0B-8988-2012B8754E37}) (Version: 1.00 - Brother)
Brownie (HKLM-x32\...\BROWNIE) (Version:  - )
CA Pest Patrol Realtime Protection (HKLM-x32\...\{F05A5232-CE5E-4274-AB27-44EB8105898D}) (Version: 001.001.0034 - Computer Associates Inc.)
Canon Direct Print User Guide (HKLM-x32\...\DirectPrintUserGuide) (Version: 1.0.0.1 - Canon Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon G.726 WMP-Decoder (HKLM-x32\...\Canon G.726 WMP-Decoder) (Version: 1.1.0.4 - Canon Inc.)
Canon IJ Network Scan Utility (HKLM-x32\...\Canon_IJ_Network_Scan_UTILITY) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MG5200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5200_series) (Version:  - )
Canon MG5200 series User Registration (HKLM-x32\...\Canon MG5200 series User Registration) (Version:  - )
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 2.6.0.4 - Canon Inc.)
Canon MP Navigator EX 4.0 (HKLM-x32\...\MP Navigator EX 4.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon PowerShot A470 Camera User Guide (HKLM-x32\...\CameraUserGuide-PSA470) (Version: 1.0.0.1 - Canon Inc.)
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 0.9.3.9 - Canon Inc.)
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.1.0.2 - Canon Inc.)
Canon Utilities CameraWindow DC (HKLM-x32\...\CameraWindowDC) (Version: 7.1.0.7 - Canon Inc.)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.4.2.16 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 6.4.0.5 - Canon Inc.)
Canon Utilities MyCamera DC (HKLM-x32\...\MyCameraDC) (Version: 7.0.1.8 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.21.45 - Canon Inc.)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.7.1.9 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.1.0.20 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.1.0.8 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.07 - Piriform)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.2.4291 - CDBurnerXP)
ChargeableUSB (HKLM-x32\...\{92D50865-FC60-4EA8-BA7A-5581B0D13EFB}) (Version: 1.0.0.0 - SAMSUNG)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.11299.0 - Cisco Consumer Products LLC)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Convert to PDF ( Try ) 6.2 (HKLM-x32\...\Convert to PDF ( Try ) 6.2) (Version:  - )
Copy (x32 Version: 5.31.0.150 - Hewlett-Packard) Hidden
CreativeProjects (x32 Version: 5.31.0.150 - Hewlett-Packard) Hidden
Crystal Reports Basic Runtime for Visual Studio 2008 (HKLM-x32\...\{CE26F10F-C80F-4377-908B-1B7882AE2CE3}) (Version: 10.5.0.0 - Business Objects)
CyberLink Blu-ray Disc Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3226 - CyberLink Corp.)
CyberLink Blu-ray Disc Suite (x32 Version: 6.0.3226 - CyberLink Corp.) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2511 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.2511 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3604b - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 6.0.3604b - CyberLink Corp.) Hidden
CyberLink PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3227 - CyberLink Corp.)
CyberLink PowerDirector (x32 Version: 7.0.3227 - CyberLink Corp.) Hidden
CyberLink PowerDVD 8 (HKLM-x32\...\InstallShield_{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}) (Version: 8.0.3228e - CyberLink Corp.)
CyberLink PowerDVD 8 (x32 Version: 8.0.3228e - CyberLink Corp.) Hidden
CyberLink PowerProducer (HKLM-x32\...\InstallShield_{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version: 5.0.2.2429 - CyberLink Corp.)
CyberLink PowerProducer (x32 Version: 5.0.2.2429 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3304 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 2.0.3304 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Director (x32 Version: 5.31.0.154 - Hewlett-Packard) Hidden
DocProc (x32 Version: 3.1.0.0 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.3 - Dropbox, Inc.)
DSA Car & ADI Theory Test (HKLM-x32\...\InstallShield_{79D1BA4A-BEB4-4357-A431-C3EF58E72E6C}) (Version: 1.00.0000 - Driving Standards Agency)
DSA Car & ADI Theory Test (x32 Version: 1.00.0000 - Driving Standards Agency) Hidden
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
Easy Display Manager (HKLM-x32\...\{17283B95-21A8-4996-97DA-547A48DB266F}) (Version: 3.0 - Samsung Electronics Co., Ltd.)
Easy Network Manager (HKLM-x32\...\{34B76DCB-BF7C-440F-B058-C84172C1E338}) (Version: 4.2.8 - Samsung)
Easy SpeedUp Manager (HKLM-x32\...\{EF367AA4-070B-493C-9575-85BE59D789C9}) (Version: 3.0.0.5 - Samsung Electronics Co.,Ltd.)
EasyBatteryManager (HKLM-x32\...\{178EE5F4-0F86-4BF0-A0D1-9790AFF409D1}) (Version: 4.0.0.3 - Samsung)
Family Tree Maker 2011 (HKLM-x32\...\Family Tree Maker 2011) (Version: 20.0.368 - Ancestry.com)
Family Tree Maker 2011 (x32 Version: 20.0.368 - Ancestry.com) Hidden
Fax (x32 Version: 5.31.0.156 - Hewlett-Packard) Hidden
Garmin Communicator Plugin (HKLM-x32\...\{13F054F3-0B07-4D15-9E80-C55B496AB557}) (Version: 4.0.3 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{550331CC-C34B-494F-BCDA-37CE4EF6E924}) (Version: 4.0.3 - Garmin Ltd or its subsidiaries)
Google Chrome Frame (HKLM-x32\...\Google Chrome Frame) (Version: 32.0.1700.107 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToMeeting 4.5.0.457 (HKCU\...\GoToMeeting) (Version:  - )
HP Photo & Imaging 3.1 (HKLM-x32\...\HP Photo & Imaging) (Version: 3.1 - HP)
HP PSC & OfficeJet 3.0 (HKLM-x32\...\{6CF9C6C0-54E5-4668-85C1-C10F63C40155}) (Version: 3.0 - HP)
HP Software Update (HKLM-x32\...\{CC0A24CB-87C9-4F1C-A1F2-F87D8D4DDCAF}) (Version: 1.0.18.20030625 - Hewlett-Packard)
hpmdtab (x32 Version: 2.0.468.1596 - Hewlett-Packard) Hidden
HPSystemDiagnostics (x32 Version: 1.5.0.0 - Your Company Name) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
InstantShare (x32 Version: 3.1.0.13 - Hewlett-Packard) Hidden
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.4.1001 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.00.01.1003 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 11.22.3.3 - Marvell)
Memories Disc Creator 2.0 (HKLM-x32\...\{2E132061-C78A-48D4-A899-1D13B9D189FA}) (Version: 2.0.468.1596 - Memories Disc Creator 2.0)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NetLib Encryptionizer (HKLM\...\{FD0E376F-D30A-477C-AA84-2F4F5B51D713}) (Version: 1.00.0000 - CCH Small Firm Services)
NVIDIA Control Panel 327.02 (Version: 327.02 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)
NVIDIA Graphics Driver 327.02 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.02 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.133.889 - NVIDIA Corporation) Hidden
NVIDIA Update 1.14.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.14.17 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.14.17 - NVIDIA Corporation) Hidden
OverDrive Media Console (HKLM-x32\...\{D07205E7-F6D3-4333-AFCC-782A07685B72}) (Version: 3.2.20 - OverDrive, Inc.)
Overland (x32 Version: 1.76.0 - Hewlett-Packard) Hidden
PhotoGallery (x32 Version: 5.31.0.150 - Hewlett-Packard) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PrintScreen (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
QFolder (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
Quicken 2009 (HKLM-x32\...\{ED2A3C11-3EA8-4380-B59C-F2C1832731B0}) (Version: 18.1.1.29 - Intuit)
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.7.6 - Intuit)
QuickProjects (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Readme (x32 Version: 5.31.0.156 - Hewlett-Packard) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6003 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Software (HKLM-x32\...\{F2BC3383-F000-410C-A038-3846ADBE8D90}) (Version: 1.01.0088 - REALTEK Semiconductor Corp.)
Samsung Recovery Solution 4 (HKLM-x32\...\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}) (Version: 4.0.0.6 - Samsung)
Samsung R-Series (HKLM-x32\...\{3EED7541-55F8-4DC6-B9CD-28762D71310E}) (Version: 1.0 - Samsung)
Samsung Support Center (HKLM-x32\...\{0A353130-D22C-41DD-8C67-1B02A05F2CE0}) (Version: 1.1.0 - Samsung)
Samsung Update Plus (HKLM-x32\...\{D3F2FAA5-FEC4-42AA-9ABA-1F763919A2B5}) (Version: 2.0 - Samsung Electronics Co., Ltd.)
Scan (x32 Version: 3.1.0.0 - Hewlett-Packard) Hidden
SkinsHP1 (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
SkinsHP2 (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.10.0 - Synaptics Incorporated)
TaxWise 2010 (HKLM-x32\...\{86A54B15-CDCC-40DF-AA5E-6BEDEE81736B}) (Version: 25.00.00 - CCH Small Firm Services)
TaxWise 2011 (HKLM-x32\...\{2EB7670F-9944-40C1-B3D3-0FC646CE2543}) (Version: 26.00.00 - CCH Small Firm Services)
TaxWise 2011 (HKLM-x32\...\{5B518CDC-D6E7-4A06-A514-BEB822603AE6}) (Version: 26.00.00 - CCH Small Firm Services)
TaxWise 2012 (HKLM-x32\...\{285960CC-9263-4761-90D5-E3BD5690A744}) (Version: 27.00.00 - CCH Small Firm Services)
TaxWise 2013 (HKLM-x32\...\{CAF71211-7E4A-4FE1-9B9B-C3BB65584515}) (Version: 28.00.00 - CCH Small Firm Services)
TrayApp (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2010 WinPerFedFormset (x32 Version: 010.000.5821 - Intuit Inc.) Hidden
TurboTax 2010 WinPerReleaseEngine (x32 Version: 010.000.0501 - Intuit Inc.) Hidden
TurboTax 2010 WinPerTaxSupport (x32 Version: 010.000.0222 - Intuit Inc.) Hidden
TurboTax 2010 wmiiper (x32 Version: 010.000.1790 - Intuit Inc.) Hidden
TurboTax 2010 wrapper (x32 Version: 010.000.0157 - Intuit Inc.) Hidden
Unload (x32 Version: 3.1.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
User Guide (HKLM-x32\...\{BAE68339-B0F6-4D33-9554-5A3DB2DFF5DA}) (Version: 1.0 - )
VideoDownloadConverter Internet Explorer Toolbar (HKLM-x32\...\VideoDownloadConverter_4zbar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
VLC media player 2.0.3 (HKLM-x32\...\VLC media player) (Version: 2.0.3 - VideoLAN)
WebReg (x32 Version: 5.31.0.147 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.800 - Broadcom Corporation)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (HKLM\...\6B6B5E96843E55CF5CF8C7E45FB457F1FE642FF1) (Version: 07/30/2009 6.2.0.9405 - Broadcom)
Windows Driver Package - Broadcom Bluetooth  (09/11/2009 6.2.0.9407) (HKLM\...\3932CA781A7894D20116FDF60F878301800EA8AB) (Version: 09/11/2009 6.2.0.9407 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\3BA80AB4C7E9F8497C115C844953A3D4BEB84D21) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (x32 Version: 9.00.2980 - Microsoft Corporation) Hidden
Windows Password Breaker Professional Trial (HKLM-x32\...\{F4312A17-7DBF-4E10-BC9B-19380A99AAFF}_is1) (Version:  - Advanced Password Breaker Inc.)
WinZip 15.0 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240C0}) (Version: 15.0.9334 - WinZip Computing, S.L. )
XFINITY Toolbar (HKLM-x32\...\xfin_portal) (Version: 3.5.1.10 - )

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 3956.55 MB
Available physical RAM: 2905.89 MB
Total Pagefile: 7911.28 MB
Available Pagefile: 6820.03 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.26 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:100 GB) (Free:29.79 GB) NTFS
2 Drive d: () (Fixed) (Total:350.66 GB) (Free:338.96 GB) NTFS
4 Drive f: () (Removable) (Total:14.9 GB) (Free:11.33 GB) FAT32

========================= Users: ========================================

User accounts for \\BILL-PC

Administrator            ASPNET                   Bill                    
Guest                    UpdatusUser             

**** End of log ****

 

 

Ran TDSSKiller.exe and got following message box:

TDSS rootkit removing tool has stopped working/Close program.

 

Ran AdwCleaner.exe

Scanned and generated report.

 

# AdwCleaner v3.308 - Report created 21/08/2014 at 22:12:43
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bill - BILL-PC
# Running from : F:\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

Service Found : VideoDownloadConverter_4zService

***** [ Files / Folders ] *****

Folder Found : C:\Program Files (x86)\comcasttb
Folder Found : C:\Program Files (x86)\VideoDownloadConverter
Folder Found : C:\Program Files (x86)\VideoDownloadConverter_4z
Folder Found : C:\Program Files (x86)\xfin_portal
Folder Found : C:\ProgramData\Partner
Folder Found : C:\Users\Bill\AppData\Local\VideoDownloadConverter_4z
Folder Found : C:\Users\Bill\AppData\LocalLow\iac
Folder Found : C:\Users\Bill\AppData\LocalLow\Toolbar4
Folder Found : C:\Users\Bill\AppData\LocalLow\VideoDownloadConverter_4z
Folder Found : C:\Users\Bill\AppData\LocalLow\xfin_portal
Folder Found : C:\Users\Bill\Favorites\Search

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\VideoDownloadConverter_4z
Key Found : HKCU\Software\AppDataLow\Software\xfin_portal
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{48586425-6BB7-4F51-8DC6-38C88E3EBB58}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{48586425-6BB7-4F51-8DC6-38C88E3EBB58}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Found : HKCU\Software\VideoDownloadConverter_4z
Key Found : [x64] HKCU\Software\VideoDownloadConverter_4z
Key Found : HKLM\SOFTWARE\Classes\AppID\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
Key Found : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Found : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
Key Found : HKLM\SOFTWARE\Classes\CLSID\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{08635077-8829-49E2-B338-C968817EB460}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{20A3F109-F7C1-47B4-8098-8E654B264B1D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{2A1260C1-2964-453F-B0BA-FA429472EB5F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{363D5C92-10DC-4287-93E5-1832EECC48EC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3719959C-1CCD-4FA7-8EBB-7D9DED86FCCB}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3B41BE90-F731-4137-AFF3-2CA951E7F0D9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3D429207-4689-492D-A0E5-CDC5DFBB5005}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4128C64D-F0DD-4811-9405-D22294E8151F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{48586425-6BB7-4F51-8DC6-38C88E3EBB58}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{66292684-B2C2-4C7C-B3D2-BF446E30744C}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{69407823-3494-4400-8D49-612549E8F4EE}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6BFF4BCB-7A73-45A7-AC4C-389A34E1D1EF}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{84B7B98F-E018-4DBB-AB4C-4DDD3DFCB5FB}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{8A4E8BCB-5598-4CAF-9DEC-4D452760E28D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{8C7478AB-3155-463E-936F-55F91F0F10D0}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{8FCA5302-6D6D-4645-BF99-D43CF76CE474}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9E1B65EE-A131-42B4-94CA-847505E2F611}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A86782D8-7B41-452F-A217-1854F72DBA54}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DD385519-22E7-4BE2-8A8D-35C66DF4858E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{ED345812-2722-4DCA-9976-D01832DB44EE}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FF48DBA6-5DD8-4D10-9EB0-0FA968502E66}
Key Found : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Found : HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
Key Found : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2D9083CE-8758-4704-BA57-3C891D7452BD}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Found : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Found : HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Found : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Found : HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Found : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Found : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Found : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Found : HKLM\SOFTWARE\Classes\speedupmypc
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask
Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{192F487E-E812-40C0-B0DE-CB4BFA20F37B}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{2D3826A1-F3E8-45D6-94B5-C26D8EC0073B}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{37923200-6887-4B44-95D4-CAE8F83ECFEE}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{385F1935-3784-48D0-A61F-6385493DED3C}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{3BCF582D-CA87-4C6F-AF3D-B3548A976AB3}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{3EE17DD1-E28B-4AED-A3B2-9C29CB2C19D6}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4A11A6BD-7880-49BD-92D4-6F09D0BD3250}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{68DE31F7-43FF-4EE2-B88B-10665016970D}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{79332472-47F3-4E32-B07F-CF8DF4C58499}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{886F93AD-3CBB-4424-8442-A7340243540F}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{AA289DBC-59B6-40A5-AC7D-C90DF850289C}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{BC153A3C-0BB7-4EED-83AE-28E6E398F56E}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{CA723163-6FAD-43D4-8B93-0D8C52BD9974}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{F1F328EB-F5A5-432B-A54C-05F3EF5B0BD8}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{FB0E8A09-F08C-44CF-9E15-97ADAC016248}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{FE8DBB09-C3D3-4477-80CB-D38914B94BB8}
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter.ScriptHelper
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter.ScriptHelper.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncherSettings
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncherSettings.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ToolbarProtector
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ToolbarProtector.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton.1
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin
Key Found : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin.1
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2D6F0AC3-0C2E-4E07-8FDA-11268AB51211}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2D9083CE-8758-4704-BA57-3C891D7452BD}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3D429207-4689-492D-A0E5-CDC5DFBB5005}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{603C4CC9-5DC6-4C44-873F-8281509DF953}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CF6E4B1C-DBDE-457E-9CEF-AB8ECAC8A5E8}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A86782D8-7B41-452F-A217-1854F72DBA54}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{ED345812-2722-4DCA-9976-D01832DB44EE}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VideoDownloadConverter
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VideoDownloadConverter_4zbar Uninstall Firefox
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\xfin_portal
Key Found : HKLM\SOFTWARE\MozillaPlugins\@VideoDownloadConverter_4z.com/Plugin
Key Found : HKLM\SOFTWARE\MozillaPlugins\@VideoDownloadConverter_ScriptHelper.com/Plugin
Key Found : HKLM\SOFTWARE\Uniblue
Key Found : HKLM\SOFTWARE\VideoDownloadConverter
Key Found : HKLM\SOFTWARE\VideoDownloadConverter_4z
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9083CE-8758-4704-BA57-3C891D7452BD}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{48586425-6BB7-4F51-8DC6-38C88E3EBB58}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{48586425-6BB7-4F51-8DC6-38C88E3EBB58}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [searchpredict@speedbit.com]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239

*************************

AdwCleaner[R0].txt - [19342 octets] - [21/08/2014 22:12:43]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [19403 octets] ##########

 

 

Ran Junkware Removal Tool

Scanned and generated JRT.txt.  But when tried to save got message that Notepad had stopped working/Close program.

 

Still unable to connect to internet.  Get same message that IE has stopped working/Close program.



#4 billmo

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Posted 24 August 2014 - 05:19 PM

Was able to run TDSSKiller in safe mode. No threats found after scan.

#5 boopme

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Posted 25 August 2014 - 11:18 AM

You did this too?
Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Have you tried a system restore to a date before this stared?

Edited by boopme, 25 August 2014 - 02:32 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 billmo

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Posted 25 August 2014 - 08:45 PM

Ran the winsockfix.bat and reset the parameters.  No change.

 

Ran AdwCleaner.exe but just did the scan.  Didn't see where there was any delete option.

 

Here's the logfile:

 

# AdwCleaner v3.308 - Report created 25/08/2014 at 19:59:55
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bill - BILL-PC
# Running from : F:\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239

*************************

AdwCleaner[R0].txt - [19612 octets] - [21/08/2014 22:12:43]
AdwCleaner[R1].txt - [773 octets] - [25/08/2014 19:58:18]
AdwCleaner[S0].txt - [20071 octets] - [21/08/2014 22:15:10]
AdwCleaner[S1].txt - [695 octets] - [25/08/2014 19:59:55]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [754 octets] ##########

 

No system restore point before issue started.



#7 boopme

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Posted 26 August 2014 - 10:02 AM

Ok let remove the old version

Double click on AdwCleaner.exe to run the tool again.
  • Click on the Uninstall button.
  • Click Yes when asked are you sure you want to uninstall.
  • Both AdwCleaner.exe, its folder and all logs will be removed.
Now run a new with the CLean step.

Double click on AdwCleaner.exe to run the tool again.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 billmo

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Posted 26 August 2014 - 12:56 PM

Removed the old version of AdwCleaner.

 

Reran, scanned and cleaned.

 

Here's the log file:

 

# AdwCleaner v3.308 - Report created 26/08/2014 at 13:22:09
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bill - BILL-PC
# Running from : F:\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239

*************************

AdwCleaner[R0].txt - [651 octets] - [26/08/2014 13:21:06]
AdwCleaner[S0].txt - [573 octets] - [26/08/2014 13:22:09]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [632 octets] ##########



#9 boopme

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Posted 26 August 2014 - 02:51 PM

OK , it looks clean, how is it running?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 billmo

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Posted 26 August 2014 - 03:54 PM

No change.

 

Trying to open any software or browser that connects to the internet produces message that software has stopped working and close program.

 

Thanks for trying.



#11 boopme

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Posted 26 August 2014 - 08:06 PM

Lets get a deeper look.

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 billmo

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Posted 28 August 2014 - 10:21 AM

Have completed the steps as outlined in The Guide and reposted in the Virus, Trojan, Malware Removal forum.

 

Thank you for the time and effort.  Hope to communicate via the internet on my laptop soon!



#13 Animal

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Posted 28 August 2014 - 10:31 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/546050/cannot-access-the-internet-software-shuts-down/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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