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MRI disabled at start up,OS saying Win7 (recovered) at start up more

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#1 sisterjane


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Posted 20 August 2014 - 09:21 PM

i'm running windows 7 Home Premium on an ASUS laptop. About 2 weeks ago my computer started crashing regularly, I run Malwarebytes Pro Edition regularly, my Norton anti-virus just stopped working, my windows firewall has been disabled. My recovery partition has been locked from me, all my restore dates have been erased, i can't even restore to factory condition. I ran a chkdsk through a command prompt window & it said i had all kinds of corrupted files etc. All my personal files have just disappeared & i'm doubting that this can be fixed at all. I don't have a windows disk & i get blue screen of death if i run any trouble shooters related to my computer network or internet problems, The computer now says i have no audio drivers installed & going into services all the audio has been disabled & will not allow me to turn it on. Along with any Net Gen services or a number of others. If anyone can help me i would truly appreciate it although i understand if this just got away from me & i have no hope of fixing it. This is the only computer I have as my main one was stolen & I can't afford another one. So if anyone can help me i would be forever in their debt. Thank you for taking the time to read this, i am pretty computer illiterate although i have tried to read as much as i can, i will do whatever someone thinks will help me. thank you again.

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#2 boopme


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Posted 21 August 2014 - 08:10 PM

Can you repost that info with a DDS log from ... this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 hamluis



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Posted 23 August 2014 - 07:05 AM

Reference:  http://www.bleepingcomputer.com/forums/t/545379/mri-disabledwin7-suddenly-recoveredadmin-capabilities-removed-more/ .


Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.


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