I hope I'm posting my ransomware problem in the right place. I stupidly opened an email with a ziped file which contained an .exe file (which looked credible from our local postal authority) and now all my user files have been encrypted and all have ".encrypted" file extensions. In the task manager I can see a program runnig called CryptoLocker hower I have not seen the ransom demand screen as other victims have.
I suspect that the ransom demand is being blocked from opening by the Trend Micro AV. Additonally when I tried t upload an infected file into the FireEye CryptUnlocker it returned a message saying "The file does not seem to be infected by CryptoLocker. Please submit a CryptoLocker infected file."
I would be most gratful for any assitance in decrypting my files as it has also infected my back-up storage drive files and contains both business and personal files.