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black screen daily and error message


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#1 hollybell71

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Posted 20 August 2014 - 08:39 AM

Good morning -

 

My computer has been what I call shutting it's self down daily (some time multiple times) - the power shows on but I can't get the screen to show anything other than black.  I then will need to hold the power button down until it goes off (maybe 10-15 seconds) and then restart it.  When I restart it I get a message that windows did not shut down properly and do I want to start normally or in safemode.  It then can take 5-10 minutes to restart.

 

Help please!

 

Not sure if any of these helped but last night :

I did run Malwarebytes and had 54 items removed the first time and then I reran it and it removed 4 more.

I downloaded Avast and ran a full scan - I think it found 3 things

Ran combofix

 

Thanks!

Holly



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#2 dicke

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Posted 20 August 2014 - 10:23 AM

Hi,

What is the current state of the system? Running well, still have problems,? Also, what are the hardware and software specs?

Thansk


Stay well and surf safe [stay protected]

Dick E


#3 hollybell71

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Posted 20 August 2014 - 12:52 PM

Thanks for the response!

 

I had to run out and it happened again.  Seems that it happens when I am not actively using the computer, it's almost like it goes to sleep and I can't wake it up without shutting it off completely and restarting it.  Sometimes I have to pull the battery to get it to shut off/power light goes out.

 

Heck - just saw that I have windows 7 on this one not 8 like I though.

 

Not exactly sure what infor you are asking for.  It is a dell N5110 with an intel Core i3-2350M, CPU@ 2.30 GHx, 6gb ram, 64 bit

 

I am  basically using microsoft office

 

what else do you need to know?

 

Thanks!!

Holly



#4 dicke

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Posted 20 August 2014 - 07:09 PM

Holly,

What security software is installed?

Install this

http://www.bleepingcomputer.com/download/speccy/

and let's see if there's a heat problem. I wouldn't think so unless there's a fan or air flow problem.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 hollybell71

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Posted 20 August 2014 - 07:38 PM

I have avast

 

Here is what speccy came up with.:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 2350M @ 2.30GHz 56 °C
Sandy Bridge 32nm Technology
RAM
6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Dell Inc. 00XWGG (CPU 1) 57 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics Family (Dell)
Storage
931GB Seagate ST1000LM024 HN-M101MBB (SATA) 45 °C
Optical Drives
TSSTcorp DVD+-RW SN-208BB
Audio
IDT High Definition Audio CODEC
 
Thank you!


#6 dicke

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Posted 21 August 2014 - 07:45 AM

Have you run any scans? The temps look about normal.

It is possible that the monitor is failing. Or that there's a loose connection somewhere along the line.

Install this one and run it - it's free. It will clean out the trash that Windows tends to leave in the darker corners of the system.

http://www.bleepingcomputer.com/download/ccleaner/

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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