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Hard drive not recognized


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#1 meeshalu

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Posted 20 August 2014 - 12:35 AM

My son's Dell inspiron computer will not start up. After pressing f8, you get into the boot menu and it says that it doesn't recognize the hard drive. When you turn off and restart the computer, it just consistently "thinks" and then shuts off. After this, it starts the whole process over again. Should I just buy a new hard drive and replace the old? I, literally, cannot do anything to make it work...I have tried. Also, he said he dropped it recently, would that cause the defect in the drive?

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#2 Zerue

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Posted 20 August 2014 - 01:10 AM

"Also, he said he dropped it recently, would that cause the defect in the drive?"

 

HDDs tends to be sensitive to shock, you can test this hard drive on a working computer just to make sure. In my opinion it's pretty much a dead cause.  Even if, by some miracle of the sun god, you managed to make it work, I would still recommend you to buy a new one and transfer your files there.

 

PS: by doing "everything" I am assume that you have ensured that the HDD is getting enough power from the PSU, and that all the connections/cables are working and properly installed. 


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#3 IllusionEclipse

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Posted 20 August 2014 - 02:04 AM

I've had this kind of experience in the past,

You may have to look into getting a new HDD as Zerue said. A hard enough knock is enough to dislodge the HDD resulting in the computer being unable to boot.

In the lighter side of things it may be just that the cable needs to be reattached fully.


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#4 hamluis

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Posted 20 August 2014 - 09:58 AM

You can run Dell Diagnostics to check the hardware functionality.

 

What model Inspiron is this?

 

Dell 32-Bit Diagnostics - http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/inspiron-17-n7010?driverId=GTW03&osCode=W764&fileId=2731094900&languageCode=en&categoryId=DI

 

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

 

Dell PC Diagnostics Dell US - http://www.dell.com/support/Diagnostics/us/en/555/

 

Louis






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