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Password Protected Computer- Help!


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12 replies to this topic

#1 paul88ks

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Posted 19 August 2014 - 07:21 PM

I have a friend who has his work computer at home now - he is retired- He wants to know if there is any way to get into his laptop- he doesn't remember the password- I told him there was no way unless he wiped the drive and started over- seeing that is the whole point of the password. Any comments? suggestions?


Edited by Queen-Evie, 19 August 2014 - 11:29 PM.
moved from Introductions to Windows 7


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#2 cmptrgy

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Posted 19 August 2014 - 07:49 PM

Please post what OS he is using

"he doesn't remember the password"

--- Is it the log on password upon booting up the computer?

--- Is it an administrator account?



#3 AngryRaisin

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Posted 20 August 2014 - 12:52 AM

I generally use this for resetting passwords http://pogostick.net/~pnh/ntpasswd/



#4 cmptrgy

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Posted 20 August 2014 - 06:06 AM

Go to http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ to see if you can get into the hidden administrator account

Use net user administrator /active:yes

Open User Accounts, click on manage another account, you will be able to create a password for the account he wants to use; see if it will replace the password that was being used

If that doesn’t work, delete the account and create a new one for him

Afterward repeat the above process and use net user administrator /active:no

I didn't change my normally used account, but it only took me a minute to verify the above procedure short of changing anything in my normally used account

 

If he doesn't want to do that or has data that needs to be saved first don’t do that and try AngryRaisin's procedure in the prior post which

 

Naturally have him save his passwords properly once he's back up and running

--- Include creating a password for the hidden Administrator account

 

Edit: instead of deleting the account with the unknown password, he can create a new account so he can at least use the computer. Then he'll have the ability to determine the unknown password if he still wants access to that account if he wishes to keep that account


Edited by cmptrgy, 20 August 2014 - 12:37 PM.


#5 cmptrgy

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Posted 26 August 2014 - 01:58 PM

I'd be interested in knowing your solution please



#6 paul88ks

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Posted 28 August 2014 - 06:21 PM

OK- I have the clients computer and it has Mcaffee Endpoint encryption for log on- is there a way to get around this? Client does have the user name but not the password- windows 7- or should I wipe the drive and re-install windows 7?



#7 JohnC_21

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Posted 28 August 2014 - 07:40 PM

If the client has an account with Mcafee it may be possible to decrypt the drive.

 

https://community.mcafee.com/thread/60395



#8 hamluis

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Posted 28 August 2014 - 07:42 PM

A wipe and clean install seems in order anytime...that someone takes possession of a system which formerly belonged to another user, IMO.  That includes refurbs, systems formerly on lease, etc.

 

Louis



#9 technonymous

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Posted 28 August 2014 - 09:10 PM

Acquiring a company pc you may be a limited user and the administrator is locked out and policies in effect. In that case wiping the system is a good thing. However there is lots of methods out there to blank out the password. You also lose any previously encrypted files.



#10 paul88ks

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Posted 29 August 2014 - 08:19 PM

I know of one way- however I can not mention the software here- but if it becomes too much of a hassle to fix - I will just wipe the drive and reinstall Windows- probably will take less time as well!



#11 paul88ks

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Posted 01 September 2014 - 02:02 AM

Well - here's an update- I called my client and he said just wipe the drive- anyway,Windows 7 installed and all updates done,so all is well that ends well! I found out that Macaffe Endpoint encryption is almost impossible to bypass- I even called Macaffe and they would not do it seeing as it was a company computer,but my client said they gave it to him when he retired-



#12 hamluis

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Posted 01 September 2014 - 06:22 AM

Glad you resolved it :).

 

Happy computing :).

 

Louis



#13 cmptrgy

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Posted 01 September 2014 - 08:09 AM

Thanks for letting us know. As Louis says; happy computing






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