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PUP.Optional.Verti


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24 replies to this topic

#1 BeeBalm

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Posted 19 August 2014 - 04:19 PM

Hi, My brother made a mistake when running Malwarebytes while trying to remove PUP.Optional.Verti and ended up allowing it onto his computer. In spite of running multiple other virus removal programs, I have not been successful in removing this object from computer. 

 

I would greatly appreciate assistance to remove this PUP.Optional.Verti and all of it's spawn from my brothers computer. 

 

Thanks


Edited by hamluis, 19 August 2014 - 04:25 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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m

#2 Broni

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Posted 19 August 2014 - 07:20 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 BeeBalm

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Posted 19 August 2014 - 08:02 PM

Hi, Thank you for your instruction. I will go to his house and do these things in the morning. I hope you will be available to assist me then as needed. 

 

I tried to update mbam and it would not. I tried to install a new version of mbam with no success. I am not sure if this malware/virus has corrupted it or what. It was telling me that a file was missing...



#4 Broni

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Posted 19 August 2014 - 08:04 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove (Programs & Features) programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.
 


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 BeeBalm

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Posted 19 August 2014 - 08:21 PM

Hi,

  I also tried uninstalling malwarebytes from the control panel, but I will try again as you instruct. No matter what I tried with malwarebytes, it responded that there was a missing or corrupt file. I'll go at these instructions in the morning. I see you are in CA, so 3 hours behind me. 

 

Thank you :)



#6 Broni

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Posted 19 August 2014 - 11:01 PM

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My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 BeeBalm

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Posted 20 August 2014 - 10:28 AM

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
Norton 360                      
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Spybot - Search & Destroy 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 65  
 Java version out of Date! 
 Adobe Flash Player 14.0.0.145  
 Adobe Reader 10.1.11 Adobe Reader out of Date!  
 Google Chrome 36.0.1985.125  
 Google Chrome 36.0.1985.143  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Spybot Teatimer.exe is disabled! 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 3% 
````````````````````End of Log`````````````````````` 


#8 BeeBalm

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Posted 20 August 2014 - 10:31 AM

Farbar Service Scanner Version: 21-07-2014
Ran by Desktop (administrator) on 20-08-2014 at 11:30:36
Running from "C:\Users\Desktop\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#9 BeeBalm

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Posted 20 August 2014 - 10:35 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Desktop (administrator) on 20-08-2014 at 11:34:18
Running from "C:\Users\Desktop\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
802.11n Wireless PC Card = Wireless Network Connection (Connected)
Intel® 82578DC Gigabit Network Connection = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Desktop-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : att.net
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-D0-41-C3-6E-26
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : 802.11n Wireless PC Card
   Physical Address. . . . . . . . . : 00-D0-41-C3-6E-27
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:306:bd2b:12b0:100:65c0:7769:f74(Preferred) 
   Temporary IPv6 Address. . . . . . : 2602:306:bd2b:12b0:867:8f99:5c80:6750(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::100:65c0:7769:f74%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.78(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 20, 2014 11:04:12 AM
   Lease Expires . . . . . . . . . . : Thursday, August 21, 2014 11:04:12 AM
   Default Gateway . . . . . . . . . : fe80::ce65:adff:fe61:d0d0%11
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 234934337
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-59-61-10-E0-69-95-77-F5-11
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Intel® 82578DC Gigabit Network Connection
   Physical Address. . . . . . . . . : E0-69-95-77-F5-11
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  dsldevice.att.net
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4002:c09::71
 74.125.21.102
 74.125.21.138
 74.125.21.100
 74.125.21.101
 74.125.21.113
 74.125.21.139
 
 
Pinging google.com [2607:f8b0:4002:c01::71] with 32 bytes of data:
Reply from 2607:f8b0:4002:c01::71: time=50ms 
Reply from 2607:f8b0:4002:c01::71: time=51ms 
 
Ping statistics for 2607:f8b0:4002:c01::71:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 51ms, Average = 50ms
Server:  dsldevice.att.net
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=49ms TTL=45
Reply from 98.139.183.24: bytes=32 time=48ms TTL=45
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...00 d0 41 c3 6e 26 ......Microsoft Virtual WiFi Miniport Adapter
 11...00 d0 41 c3 6e 27 ......802.11n Wireless PC Card
 10...e0 69 95 77 f5 11 ......Intel® 82578DC Gigabit Network Connection
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.78     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.78    281
     192.168.1.78  255.255.255.255         On-link      192.168.1.78    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.78    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.78    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.78    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    281 ::/0                     fe80::ce65:adff:fe61:d0d0
  1    306 ::1/128                  On-link
 11     33 2602:306:bd2b:12b0::/64  On-link
 11    281 2602:306:bd2b:12b0:100:65c0:7769:f74/128
                                    On-link
 11    281 2602:306:bd2b:12b0:867:8f99:5c80:6750/128
                                    On-link
 11    281 fe80::/64                On-link
 11    281 fe80::100:65c0:7769:f74/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
Error: (08/20/2014 11:07:16 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: 
%%1056
 
Error: (08/20/2014 11:07:16 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: 
%%1056
 
Error: (08/20/2014 11:07:16 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056
 
Error: (08/20/2014 11:06:19 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: 
%%1056
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (08/20/2014 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: The Secondary Logon service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
ABBYY FineReader 10 Professional Edition (HKLM-x32\...\{F1000000-0001-0000-0000-074957833700}) (Version: 10.501.159.70013 - ABBYY)
ABBYY Screenshot Reader (HKLM-x32\...\{F9000000-0015-0000-0000-074957833700}) (Version: 9.010.483.59811 - ABBYY)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Photoshop 7.0 (HKLM-x32\...\Adobe Photoshop 7.0) (Version: 7.0 - Adobe Systems, Inc.)
Adobe Reader X (10.1.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}) (Version: 11.5.8.612 - Adobe Systems, Inc)
allday savings (HKLM\...\A7F8482B-1D99-4EC9-B887-8B130AB7E131) (Version: 2.0.1 - allday savings)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite MFC-J450DW (HKLM-x32\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.4.0 - Brother Industries, Ltd.)
Classic PhoneTools (HKLM-x32\...\{E3436EE2-D5CB-4249-840B-3A0140CC34C3}) (Version: 9.00 - Avanquest software)
Classic PhoneTools (x32 Version: 9.00 - BVRP Software) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DigitImg (x32 Version: 2.00.0000 - Hewlett-Packard) Hidden
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Family Tree Maker 2011 (HKLM-x32\...\Family Tree Maker 2011) (Version: 20.0.379 - Ancestry.com)
Family Tree Maker 2011 (x32 Version: 20.0.379 - Ancestry.com) Hidden
Free Download Manager 3.9.4 (HKLM-x32\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HP Memories Disc (HKLM-x32\...\{B376402D-58EA-45EA-BD50-DD924EB67A70}) (Version: 1.0.4.805 - Hewlett-Packard Company)
HP Software Update (HKLM-x32\...\{6FA269F8-38CB-4DF7-AA0D-36E3CE789485}) (Version: 1.0.3.1 - Hewlett-Packard)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2141 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Network Connections 15.3.68.0 (HKLM\...\PROSetDX) (Version: 15.3.68.0 - Intel)
Intel® Network Connections 15.3.68.0 (Version: 15.3.68.0 - Intel) Hidden
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (x32 Version: 2.1.65.20 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Money 2004 (HKLM-x32\...\{1D643CCD-4DD6-11D7-A4E0-000874180BB3}) (Version: 12.0.150 - Microsoft)
Microsoft Money 2004 System Pack (HKLM-x32\...\{8C64E14C-54BA-11D6-91B1-00500462BE80}) (Version: 12.0.150 - Microsoft)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 - English (HKLM-x32\...\{90140011-0061-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Norton 360 (HKLM-x32\...\N360) (Version: 20.5.0.28 - Symantec Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{869FCC6C-5669-4B0B-827E-2BBAACD88A87}) (Version: 12.1.0006 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
Perfect Effects 8 (HKLM-x32\...\{ABC791C9-E95B-40C8-8BDD-F5E84E2E268B}) (Version: 8.1.0 - onOne Software)
Photosmart 140,240,7200,7600,7700,7900 Series (HKLM-x32\...\{45B6180B-DCAB-4093-8EE8-6164457517F0}) (Version: 2.0 - Hewlett-Packard)
PSShortcuts (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
PSUsage (x32 Version: 1.20.0000 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 1.5.7.0 - Ralink)
Rapport (x32 Version: 3.5.1307.93 - Trusteer) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6106 - Realtek Semiconductor Corp.)
Rosetta Stone 2.1.3.0A (HKLM-x32\...\Rosetta Stone 2.1.3.0A) (Version: 2.1.3.0 - Fairfield Language Technologies)
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (x32 Version: 1.3.1 - Roxio) Hidden
Roxio Central Audio (x32 Version: 3.8.0 - Roxio) Hidden
Roxio Central Copy (x32 Version: 3.8.0 - Roxio) Hidden
Roxio Central Core (x32 Version: 3.8.0 - Roxio) Hidden
Roxio Central Data (x32 Version: 3.8.0 - Roxio) Hidden
Roxio Central Tools (x32 Version: 3.8.0 - Roxio) Hidden
Roxio Creator XE (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio Creator XE (x32 Version: 10.3.081 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.1 - Roxio) Hidden
Roxio File Backup (Version: 1.3.0 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
Scansoft PDF Professional (x32 Version:  - ) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Student Management System (HKLM-x32\...\Student Management System) (Version:  - )
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1020 - SUPERAntiSpyware.com)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1307.93 - Trusteer)
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2010 WinPerFedFormset (x32 Version: 010.000.5821 - Intuit Inc.) Hidden
TurboTax 2010 WinPerReleaseEngine (x32 Version: 010.000.0501 - Intuit Inc.) Hidden
TurboTax 2010 WinPerTaxSupport (x32 Version: 010.000.0222 - Intuit Inc.) Hidden
TurboTax 2010 wmiiper (x32 Version: 010.000.1790 - Intuit Inc.) Hidden
TurboTax 2010 wrapper (x32 Version: 010.000.0157 - Intuit Inc.) Hidden
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 WinPerFedFormset (x32 Version: 011.000.3351 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (x32 Version: 011.000.0496 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (x32 Version: 011.000.0222 - Intuit Inc.) Hidden
TurboTax 2011 wmiiper (x32 Version: 011.000.1759 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (x32 Version: 011.000.0121 - Intuit Inc.) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 WinPerFedFormset (x32 Version: 012.000.1925 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (x32 Version: 012.000.0433 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (x32 Version: 012.000.0179 - Intuit Inc.) Hidden
TurboTax 2012 wmiiper (x32 Version: 012.000.1329 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (x32 Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (x32 Version: 013.000.1790 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (x32 Version: 013.000.0463 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (x32 Version: 013.000.0162 - Intuit Inc.) Hidden
TurboTax 2013 wmiiper (x32 Version: 013.000.1257 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (x32 Version: 013.000.0135 - Intuit Inc.) Hidden
U.S. Robotics V.92 USB Modem (HKLM\...\U.S. Robotics V.92 USB Modem) (Version:  - )
VD64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (x32 Version: 9.0.21022 - Microsoft Corporation) Hidden
Windows Driver Package - U.S. Robotics Corporation (usbser) Modem  (03/12/2010 3.1.0.39) (HKLM\...\A8A6DA209BDF7401AF8A9DFDEC2F4126440929C4) (Version: 03/12/2010 3.1.0.39 - U.S. Robotics Corporation)
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (x32 Version: 9.00.2980 - Microsoft Corporation) Hidden
WordAddinTabs (HKCU\...\BBD99AA5AA79387AC88CFD8BFC7FFD7D697B1F90) (Version: 1.2.0.23 - DT)
 
========================= Devices: ================================
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 49%
Total physical RAM: 3893.32 MB
Available physical RAM: 1952.04 MB
Total Pagefile: 7784.82 MB
Available Pagefile: 5344.48 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.45 MB
 
========================= Partitions: =====================================
 
1 Drive c: (WINDOWS) (Fixed) (Total:891.02 GB) (Free:811.55 GB) NTFS
2 Drive d: (ImageBackup) (Fixed) (Total:40 GB) (Free:34.9 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-PC
 
Administrator            ASPNET                   Desktop                  
Guest                    
 
========================= Restore Points ==================================
 
13-08-2014 19:50:21 Installed Java 7 Update 67
16-08-2014 13:01:42 Windows Update
18-08-2014 12:53:57 Restore Operation
18-08-2014 13:56:01 Windows Update
18-08-2014 14:22:57 Windows Update
18-08-2014 19:17:29 C
18-08-2014 19:19:49 C
 
**** End of log ****


#10 BeeBalm

BeeBalm
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  • 56 posts
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  • Local time:03:46 PM

Posted 20 August 2014 - 11:20 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 8/20/2014
Scan Time: 11:54:23 AM
Logfile: Malwarebytes 8.20.14.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.08.20.05
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Desktop
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 315804
Time Elapsed: 15 min, 16 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 1
PUP.Optional.SearchProtection.A, C:\Users\Desktop\AppData\Roaming\Search Protection\SearchProtection.exe, 3700, Delete-on-Reboot, [7c596e5a0e6d72c46935838ff013b44c]
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 9
PUP.Optional.Spigot, HKLM\SOFTWARE\CLASSES\CLSID\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Spigot, HKLM\SOFTWARE\CLASSES\CLSID\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}\INPROCSERVER32, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Spigot, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Spigot, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Spigot, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Sanbreel.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\{9d5747ee-0448-4681-8337-1555de75a3b6}Gw64, Quarantined, [676ea820ef8ced49c69306e26d9524dc], 
PUP.Optional.Adpeak.A, HKLM\SOFTWARE\allday savings, Quarantined, [f6df359302799d997742e800ba486997], 
PUP.Optional.Sizlsearch.A, HKLM\SOFTWARE\WOW6432NODE\sizlsearch, Quarantined, [963f5c6cd0ab41f5bbad370042c259a7], 
PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-1572402740-4254097855-2888566775-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, Quarantined, [a62f507845363afc33dc4cc251b2db25], 
 
Registry Values: 2
PUP.Optional.SearchProtection.A, HKU\S-1-5-21-1572402740-4254097855-2888566775-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|SearchProtection, "C:\Users\Desktop\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart, Quarantined, [7c596e5a0e6d72c46935838ff013b44c]
PUP.Optional.Spigot.A, HKU\S-1-5-21-1572402740-4254097855-2888566775-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Browser Extensions, "C:\Users\Desktop\AppData\Roaming\Browser Extensions\CouponsHelper.exe", Quarantined, [9b3a74540279d95dc09e4bf7996b09f7]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 7
PUP.Optional.Spigot, C:\Users\Desktop\AppData\Roaming\Browser Extensions\Coupons64.dll, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.Spigot, C:\Users\Desktop\AppData\Roaming\Browser Extensions\Coupons.dll, Quarantined, [8550ffc9186386b0f40d462fb34f19e7], 
PUP.Optional.BestDeals, C:\Windows\System32\Tasks\TheBestDeals Update, Quarantined, [a4314f794c2f1026fb6941a1966c6f91], 
PUP.Optional.BestDeals, C:\Windows\Tasks\TheBestDeals Update.job, Quarantined, [ab2a7058a6d538fe8cd9d210dd25837d], 
PUP.Optional.Sanbreel.A, C:\Windows\System32\drivers\{9d5747ee-0448-4681-8337-1555de75a3b6}Gw64.sys, Quarantined, [676ea820ef8ced49c69306e26d9524dc], 
PUP.Optional.SearchProtection.A, C:\Users\Desktop\AppData\Roaming\Search Protection\SearchProtection.exe, Delete-on-Reboot, [7c596e5a0e6d72c46935838ff013b44c], 
PUP.Optional.Spigot.A, C:\Users\Desktop\AppData\Roaming\Browser Extensions\CouponsHelper.exe, Quarantined, [9b3a74540279d95dc09e4bf7996b09f7], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#11 BeeBalm

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Posted 20 August 2014 - 11:43 AM

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org
 
Database version: v2014.08.20.05
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17239
Desktop :: DESKTOP-PC [administrator]
 
8/20/2014 12:23:20 PM
mbar-log-2014-08-20 (12-23-20).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 316890
Time elapsed: 16 minute(s), 26 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17239
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 3.192000 GHz
Memory total: 4082442240, free: 2097242112
 
Downloaded database version: v2014.08.20.05
Downloaded database version: v2014.08.16.01
=======================================
------------ Kernel report ------------
     08/20/2014 12:23:09
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\lwsxdaa.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\vmbus.sys
\SystemRoot\system32\drivers\winhv.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\1405000.01C\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\DRIVERS\MpFilter.sys
\SystemRoot\system32\drivers\N360x64\1405000.01C\SYMEFA64.SYS
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\ioatdma.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\drivers\N360x64\1405000.01C\ccSetx64.sys
\SystemRoot\system32\drivers\N360x64\1405000.01C\Ironx64.SYS
\??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_69108.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\N360x64\1405000.01C\SYMNETS.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\N360x64\1405000.01C\SRTSPX64.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\IPSDefs\20140819.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\BASHDefs\20140801.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\e1k62x64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\wanatw64.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\Sftvollh.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\NisDrvWFP.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\system32\DRIVERS\Sftfslh.sys
\SystemRoot\system32\DRIVERS\Sftplaylh.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\DRIVERS\Sftredirlh.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\Drivers\N360x64\1405000.01C\SRTSP64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20140819.033\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20140819.033\ENG64.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa8006c7e060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000083\
Lower Device Object: 0xfffffa8006d2e630
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80048cd060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP2T0L0-2\
Lower Device Object: 0xfffffa800464f680
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80048cd060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80048cdb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80048cd060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004653520, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa800464f680, DeviceName: \Device\Ide\IdeDeviceP2T0L0-2\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 21090FA2
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 1024000
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Extended with LBA (0xf)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1026048  Numsec = 83886080
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 84912128  Numsec = 1868609536
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1953505168-1953525168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa8006c7e060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8006c726a0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8006c7e060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8006d2e630, DeviceName: \Device\00000083\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished


#12 BeeBalm

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Posted 20 August 2014 - 11:49 AM

Rkill 2.6.8 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/20/2014 12:45:21 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\SysWOW64\hphmon05.exe (PID: 1872) [WD-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/20/2014 12:48:01 PM
Execution time: 0 hours(s), 2 minute(s), and 39 seconds(s)


#13 BeeBalm

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Posted 20 August 2014 - 12:10 PM

All programs have been run and logs posted. Please let me know what to do next. this virus is still showing on the desktop as "Windows 7, Build 7601, This copy of Windows is not genuine"

 

Thank you,

BeeBalm



#14 Broni

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Posted 20 August 2014 - 09:55 PM

Is your Windows installation legit?

 

p22002970.gif You're running two AV programs, MSE and Norton.

You must uninstall one of them.

If Norton use this tool: http://www.majorgeeks.com/files/details/norton_removal_tool.html

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 BeeBalm

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Posted 21 August 2014 - 05:24 AM

Yes, the Windows is legit. The virus is using a scare tactic pop-up in an attempt to get the user to click on it. 






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