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Rundll error - Unable to remove startup module

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3 replies to this topic

#1 patrickseven


  • Members
  • 2 posts
  • Local time:02:54 AM

Posted 19 August 2014 - 04:07 PM

First time poster, long time reader. I appreciate any assistance that may be offered.


I was able to remove malware found on a system using the typical removal tools, malwarebytes, adwcleaner, JRT, Norton antivirus, hijackthis, combofix. The system appears to be working normal the only issue is that every afternoon I receive the follow error message, it often appears two times and it only seems to happen in the afternoon anywhere around 3-5pm. I have tried researching the error online but the error does not provide the path of the file as it normally should. I disabled all of the items in scheduled tasks, reviewed the items in the system startup folder and msconfig. I also ran sfc.exe /scannow as some forums noted online



Details about the error -


Title bar says: Rundll


Error Message reads: 


There was a problem starting


 The specified module could not be found




DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16517  BrowserJavaVersion: 10.65.2
Run by RJOHNSON at 16:58:52 on 2014-08-19
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.16323.12578 [GMT -4:00]
AV: Symantec Endpoint Protection.cloud *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection.cloud *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Symantec Endpoint Protection.cloud *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
C:\Program Files\Condusiv Technologies\ExpressCache\ExpressCache.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe
C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\ccSvcHst.exe
C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe
c:\program files\symantec.cloud\antivirus\ssDVAgent.exe
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
============== Pseudo HJT Report ===============
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\IPS\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\coieplg.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TCP: NameServer =
TCP: Interfaces\{921AF632-CE69-43FF-B73C-2D450EC75002} : DHCPNameServer =
TCP: Interfaces\{B973045F-85A3-47F9-8ACC-76900EB1D280} : DHCPNameServer =
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-Run: [SymantecPaui] "C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe"
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 excsd;ExpressCache Storage Filter Driver;C:\Windows\System32\drivers\excsd.sys [2014-6-5 112912]
R0 iaStorA;iaStorA;C:\Windows\System32\drivers\iaStorA.sys [2013-8-29 644968]
R0 iaStorF;iaStorF;C:\Windows\System32\drivers\iaStorF.sys [2013-8-29 28008]
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2013-11-7 20464]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1404000.028\SymDS64.sys [2014-8-10 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1404000.028\SymEFA64.sys [2014-8-10 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20140801.001\BHDrvx64.sys [2014-8-1 1530160]
R1 ccSet_Cloud;CC Standalone Settings Manager;C:\Windows\SysWOW64\drivers\Symantec.cloud\ccSetx64.sys [2014-7-16 167072]
R1 ccSet_NIS;Endpoint Protection.cloud Settings Manager;C:\Windows\System32\drivers\NISx64\1404000.028\ccSetx64.sys [2014-8-10 169048]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\drivers\CLVirtualDrive.sys [2014-6-5 91912]
R1 excfs;ExpressCache File System Filter Driver;C:\Windows\System32\drivers\excfs.sys [2014-6-5 25872]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20140818.003\IDSviA64.sys [2014-8-19 525016]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1404000.028\Ironx64.sys [2014-8-10 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys [2014-8-10 433752]
R2 ClickToRunSvc;Microsoft Office ClickToRun Service;C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe [2014-6-19 2356912]
R2 ExpressCache;ExpressCache;C:\Program Files\Condusiv Technologies\ExpressCache\ExpressCache.exe [2013-7-3 107792]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-8-29 92160]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2013-2-13 731648]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2014-6-5 131544]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2014-6-5 169432]
R2 NIS;Endpoint Protection.cloud;C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\\ccSvcHst.exe [2014-8-10 144368]
R2 SsPaAdm;Symantec.cloud Cloud Agent;C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe [2014-7-16 191856]
R2 ssPaSetMgr;Symantec.cloud Scheduler;C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe [2014-7-16 138272]
R2 ssSpnAv;Symantec.cloud Endpoint Protection;C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe [2013-10-23 418192]
R3 AmUStor;AM USB Stroage Driver;C:\Windows\System32\drivers\AmUStor.sys [2013-7-18 83224]
R3 BtAudioBusSrv;Ralink Bluetooth Audio Bus Service;C:\Windows\System32\drivers\BtAudioBus.sys [2012-6-15 23136]
R3 BthL2caScoIfSrv;Bluetooth Profile Interface Driver Service;C:\Windows\System32\drivers\BtL2caScoIf.sys [2012-7-19 56904]
R3 btUrbFilterDrv;IVT URB Bluetooth Filter Driver Service;C:\Windows\System32\drivers\IvtUrbBtFlt.sys [2012-12-5 49632]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-8-10 142128]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2013-11-7 368624]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2013-11-7 790000]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2014-6-5 2556616]
R3 rtbth;RTBTH Bluetooth Device Driver;C:\Windows\System32\drivers\rtbth.sys [2012-12-1 1150560]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2014-3-24 901848]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-9 123856]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-4-19 161384]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-3-28 111616]
S3 Intel® Capability Licensing Service TCP IP Interface;Intel® Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2013-2-13 820184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2014-6-5 263896]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
=============== Created Last 30 ================
2014-08-11 03:27:03 -------- d-sh--w- C:\$RECYCLE.BIN
2014-08-11 03:21:41 98816 ----a-w- C:\Windows\sed.exe
2014-08-11 03:21:41 256000 ----a-w- C:\Windows\PEV.exe
2014-08-11 03:21:41 208896 ----a-w- C:\Windows\MBR.exe
2014-08-11 03:07:39 -------- d-----w- C:\AdwCleaner
2014-08-11 02:31:06 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2014-08-11 02:31:06 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2014-08-11 02:30:18 796760 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\srtsp64.sys
2014-08-11 02:30:18 493656 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymDS64.sys
2014-08-11 02:30:18 433752 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys
2014-08-11 02:30:18 36952 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\srtspx64.sys
2014-08-11 02:30:18 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymELAM.sys
2014-08-11 02:30:18 224416 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\Ironx64.sys
2014-08-11 02:30:18 169048 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\ccSetx64.sys
2014-08-11 02:30:18 1139800 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymEFA64.sys
2014-08-11 02:30:15 -------- d-----w- C:\Windows\System32\drivers\NISx64\1404000.028
2014-08-11 02:30:15 -------- d-----w- C:\Windows\System32\drivers\NISx64
2014-08-11 02:30:12 -------- d-----w- C:\Program Files (x86)\NortonInstaller
2014-08-11 02:29:13 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-08-11 02:28:52 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-08-11 02:28:52 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-08-11 02:28:52 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-08-11 02:28:52 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-08-11 02:07:47 -------- d-----w- C:\Windows\SysWow64\drivers\Symantec.cloud
2014-08-05 11:13:20 -------- d-----w- C:\Users\rjohnson\AppData\Local\Adobe
2014-08-04 21:13:22 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-08-04 21:13:22 699056 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-07-29 21:38:16 -------- d-----w- C:\Windows\ERUNT
2014-07-29 21:14:48 -------- d-----w- C:\Program Files\CCleaner
2014-07-29 21:04:30 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2014-07-29 21:01:50 -------- d-----w- C:\Windows\SysWow64\Adobe
2014-07-29 21:01:01 111016 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll
2014-07-29 20:58:45 98216 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-07-29 20:36:51 -------- d-----w- C:\ProgramData\Malwarebytes
2014-07-29 20:29:09 -------- d-----w- C:\Windows\System32\appmgmt
2014-07-29 17:08:45 -------- d-----w- C:\Users\rjohnson\AppData\Local\CrashDumps
2014-07-29 17:08:24 -------- d-----w- C:\Users\rjohnson\AppData\Local\Programs
2014-07-29 17:05:46 -------- d-----w- C:\Program Files\005
2014-07-29 17:04:24 -------- d-----w- C:\Program Files\Common Files\Goobzo
2014-07-29 17:04:03 -------- d-----w- C:\Program Files\Common Files\ShopperPro
2014-07-29 17:02:27 -------- d-----w- C:\Users\rjohnson\AppData\Local\CrashRpt
2014-07-28 21:27:22 -------- d-----w- C:\basic
2014-07-28 21:21:17 -------- d-----w- C:\Users\rjohnson\AppData\Local\DOSBox
2014-07-28 21:20:48 -------- d-----w- C:\Program Files (x86)\DOSBox-0.74
==================== Find3M  ====================
2014-07-29 18:47:56 559 ----a-w- C:\Windows\SysWow64\schtasks.bin
2014-07-16 18:21:30 167072 ----a-r- C:\Windows\SysWow64\drivers\Symantec.cloud\ccSetx64.sys
2014-06-05 13:38:56 296320 ----a-w- C:\Windows\System32\drivers\volsnap.sys
============= FINISH: 16:59:00.26 ===============

Attached Files

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#2 patrickseven

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  • Members
  • 2 posts
  • Local time:02:54 AM

Posted 22 August 2014 - 07:16 AM

Any ideas?

#3 HelpBot


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Posted 24 August 2014 - 04:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/544979 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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Posted 29 August 2014 - 04:15 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

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