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Choosing reset "fully clean the drive" didn't remove everything


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#1 firespin

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Posted 19 August 2014 - 03:04 PM

I chose reset "fully clean the drive". When it is done resetting after a couple of hours, I do the settings and login but see that I have the same custom desktop background. Also while IE appears to have reset back to factory default, after I installed a couple of windows updates my previous IE favorites returned. I thought "fully clean the drive" would completely clean the hard drive?


Edited by firespin, 19 August 2014 - 04:25 PM.


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#2 kokomodrums

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Posted 19 August 2014 - 03:12 PM

It SHOULD have completely wiped the drive. I would try it one more time and see if anything changes.


-- Matt


#3 hamluis

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Posted 19 August 2014 - 04:09 PM

System manufacturer and model?

 

Louis



#4 firespin

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Posted 19 August 2014 - 05:30 PM

System manufacturer and model?

 

Louis

Toshiba Satellite C855D-S5305



#5 firespin

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Posted 20 August 2014 - 03:39 PM

Ok a Microsoft engineer recently answered my question, and basically Microsoft OneDrive saved some previous settings and sync settings with the Microsoft account you are logged into. You can read the detailed explanation here:

http://answers.microsoft.com/en-us/windows/forum/windows_8-system/reset-fully-clean-the-drive-didnt-delete-wallpaper/f395d0a4-d49c-42c0-97cf-534be3b5560c


Edited by firespin, 20 August 2014 - 03:42 PM.





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