Hey there everyone. My elderly folks have an old computer which I've been trying to help them with. I'm reasonably adept at dealing with computer problems for them, but this one is beyond me. I need to call in the A-team, (you guys).
Here's what happens. Whenever an internet service is opened, (chrome, I.E. opera), there is a noticeable lag. Sometimes it doesn't come up at all untl the program is clicked multiple times. I CTRL+ALT+DEL into task manager to check what programs are running, and I see multiple (browser).exe running. Even when I click only once on an internet service, I watch the task manager starting to list multiple browser.exe, popping up one after another. Eventually, after about 5 are open, the browser finally opens. Another interesting thing of note is that the process lsass.exe begins to hog 50% or more of the available CPU. There are also about 10 svchost.exe processes running, which I found odd. The internet also fails at odd times as well, giving DNS errors of some type. A router restart is necessary to fix this. There is also an issue with the sound, where nothing plugged in to sound jack works. I know that some of these issues might be entirely unrelated, but I thought I would list all the issues anyways.
Super Anti-Spyware is already on the computer. I have run multiple scans, but find nothing.
Bitdefender is already on computer. I have run multiple scans, but find nothing.
Downloaded Tdsskiller.exe, found nothing.
Downloaded Malwarebytes anti-rootkit, found nothing.
Downloaded Roguekiller.exe and it seems to find an infected process and "kills" it.
The precise message under processes is a red-highlighted: KILLED[TERMTHR] TYPE:Proc.hidden PID:1124. No other information given about the process or where it comes from. After that, roguekiller doesn't seem to detect anything else. After I close roguekiller.exe and run it over again, it keeps killing the one threatening process except with a different PID, and can't find anything else. Rinse and repeat ad infinium.
My elderly folk's computer is a mess of special files they don't want to lose. Everything from baby pictures to church related documents to scrapbooking and quilting. I talked to them about a fresh install of windows and they hated the idea. I could port everything over to a fresh install easily, but I don't want to worry them. If I can fix the virus/issue, that would be prefferable.
Where should I go from here? Thank you!
Attached are the DDS logs and Attach files.
dds.txt 26.99KB 14 downloads
Edited by Laserpewpewpew, 19 August 2014 - 02:52 PM.