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Yikes! Possible gnarly rootkit on my system! Need some help.


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#1 Laserpewpewpew

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Posted 19 August 2014 - 02:45 PM

Hey there everyone.  My elderly folks have an old computer which I've been trying to help them with.  I'm reasonably adept at dealing with computer problems for them, but this one is beyond me.  I need to call in the A-team, (you guys). 

Here's what happens.  Whenever an internet service is opened, (chrome, I.E. opera), there is a noticeable lag.  Sometimes it doesn't come up at all untl the program is clicked multiple times. I CTRL+ALT+DEL into task manager to check what programs are running, and I see multiple (browser).exe running.  Even when I click only once on an internet service, I watch the task manager starting to list multiple browser.exe, popping up one after another.  Eventually, after about 5 are open, the browser finally opens.  Another interesting thing of note is that the process lsass.exe begins to hog 50% or more of the available CPU.  There are also about 10 svchost.exe processes running, which I found odd.  The internet also fails at odd times as well, giving DNS errors of some type.  A router restart is necessary to fix this.  There is also an issue with the sound, where nothing plugged in to sound jack works.  I know that some of these issues might be entirely unrelated, but I thought I would list all the issues anyways.

Super Anti-Spyware is already on the computer.  I have run multiple scans, but find nothing.

Bitdefender is already on computer.  I have run multiple scans, but find nothing.

Downloaded Tdsskiller.exe, found nothing.

Downloaded Malwarebytes anti-rootkit, found nothing.

Downloaded Roguekiller.exe and it seems to find an infected process and "kills" it. 

The precise message under processes is a red-highlighted:  KILLED[TERMTHR]    TYPE:Proc.hidden    PID:1124.  No other information given about the process or where it comes from.  After that, roguekiller doesn't seem to detect anything else.  After I close roguekiller.exe and run it over again, it keeps killing the one threatening process except with a different PID, and can't find anything else.  Rinse and repeat ad infinium.

My elderly folk's computer is a mess of special files they don't want to lose.  Everything from baby pictures to church related documents to scrapbooking and quilting.  I talked to them about a fresh install of windows and they hated the idea.  I could port everything over to a fresh install easily, but I don't want to worry them.  If I can fix the virus/issue, that would be prefferable.

Where should I go from here?  Thank you!

Attached are the DDS logs and Attach files.  
Attached File  dds.txt   26.99KB   14 downloads

Attached Files


Edited by Laserpewpewpew, 19 August 2014 - 02:52 PM.


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#2 Laserpewpewpew

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Posted 20 August 2014 - 06:29 AM

Let me know if I'm missing anything. 



#3 B-boy/StyLe/

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Posted 24 August 2014 - 07:25 AM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

 

Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

 

Regards,

Georgi


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#4 B-boy/StyLe/

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Posted 30 August 2014 - 05:25 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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