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Microsoft Office Professional 2007 cannot uninstall


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#1 Summertime88

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Posted 18 August 2014 - 10:11 PM

My question is how to uninstall the above which I have tried everything, but it remains in

Programs and Features/ where all installed programs are listed.

 

I have gone into the registry innumerable times, and deleted anything that had the

words OFFICE in it,have deleted recently some of the OUTLOOK keys, but not all of them

as there were at least 15 keys and I did not want to cause a crash, so deleted the

Application keys.

 

None of this has made a difference. The title continues to remain in my

Add programs and cause Event Viewer to issue Administrative Event

warnings about MUI something or other..can't recall what it says but

it is constant.

 

If anyone knows how to untangle the link or whatever it is in my

Control Panel ADD programs, it would be one less headache.

 

I am tired of seeing the same error message, over and over in

Event Viewer Administrative Events.

 

Before that  I had Kernel Event Tracing error, but somehow, after

about 600 of those messages, I managed to get rid of it, now about

9 days have passed, and I am not sure what I did to cause its

demise.

 

At first i thought it was due to uninstalling Microsoft Security Essentials?

as I had read that on another blog, so maybe that was it.

 

 



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#2 hamluis

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Posted 19 August 2014 - 09:18 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Summertime88

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Posted 19 August 2014 - 10:00 AM

MiniToolBox by Farbar Version: 21-07-2014

Files\Content.IE5\XB3R97WL"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/19/2014 06:56:47 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415.bak). hr = 0x80070539, The security ID structure is invalid.
.Operation:
OnIdentify event
Gathering Writer Data
Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {3119ccc6-6f4f-4d83-a975-fca54c3c39ff}

Error: (08/18/2014 07:49:01 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415.bak). hr = 0x80070539, The security ID structure is invalid.
Operation:
OnIdentify event
Gathering Writer Data
Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {f17fe36c-21ba-40d6-bfd3-062579c205d7}

System errors:
=============
Error: (08/19/2014 06:59:30 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/19/2014 06:59:28 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/18/2014 10:09:19 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, is not ready for access yet.

Error: (08/18/2014 07:52:15 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/18/2014 07:52:13 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/18/2014 07:15:01 PM) (Source: APPHOSTSVC) (User: )
Description: The Application Host Helper Service encountered an error trying to access the root history directory 'C:\inetpub\history'. The directory either doesn't exist or the permissions on it don't allow the history service to access it. The config history feature is disabled for now and will be re-enabled after the issue is resolved. To resolve this issue, please ensure that the directory exists and that the Administrators group have read and write access to it. The data field contains the error number.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2014-06-24 17:53:37.971
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\usp10.dll because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (Version: - Microsoft) Hidden
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.1.151 - Adobe Systems, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
DriverUpdate (HKLM\...\{C85A8187-7E95-429D-9C9C-57C10268B3CF}) (Version: 2.2.38275 - SlimWare Utilities, Inc.)
HP Deskjet 1000 J110 series Basic Device Software (HKLM\...\{F4B1B985-F308-4DBA-BFD7-CCCB8839234B}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Deskjet 1000 J110 series Help (HKLM\...\{DDDFCC77-7F9C-45E9-B38E-721BA599BA0C}) (Version: 140.0.65.65 - Hewlett Packard)
IncrediMail (Version: 6.6.0.5288 - IncrediMail) Hidden
IncrediMail 2.5 (HKLM\...\IncrediMail) (Version: 6.6.0.5288 - IncrediMail Ltd.)
Intel RSX 3D (HKLM\...\RSX2Uninst) (Version: - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.14.10.2230 - Intel Corporation)
Java 7 Update 67 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (Version: 2.1.67.1 - Oracle, Inc.) Hidden
K-Lite Mega Codec Pack 10.0.5 (HKLM\...\KLiteCodecPack_is1) (Version: 10.0.5 - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Media Player Packages (HKCU\...\Media Player Packages) (Version: - )
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 31.0 (x86 en-US) (HKLM\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
PC Cleaners (HKCU\...\PC Cleaners) (Version: - PC Cleaners)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7240 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version: - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version: - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version: - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version: - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version: - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version: - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version: - Microsoft)
YTD Video Downloader 4.8.3 (HKLM\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.8.3 - GreenTree Applications SRL)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 2030.93 MB
Available physical RAM: 1001.88 MB
Total Pagefile: 4061.86 MB
Available Pagefile: 2285.34 MB
Total Virtual: 2047.88 MB
Available Virtual: 1959.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149 GB) (Free:82.45 GB) NTFS

========================= Users: ========================================




**** End of log ****


Edited by hamluis, 19 August 2014 - 10:48 AM.


#4 Summertime88

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Posted 19 August 2014 - 10:34 AM

I have removed this because it may not have been viable.

 

Will have to deal with this problem, later this week,

but if you do have any ideas on any of it,

 

I'd be willing to try any option.


Edited by Summertime88, 19 August 2014 - 03:04 PM.


#5 hamluis

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Posted 19 August 2014 - 10:56 AM

Error: (08/18/2014 07:52:13 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

 
This requires attention.  Please...run the long/generic diagnostic from SeaTools for DOS, do NOT attempt to "fix" anything, just run the diagnostic and let us know how the diagnostic turns out.
 
Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf
 
SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
 
Louis
 
 



#6 Summertime88

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Posted 19 August 2014 - 11:04 AM

I don't have a CD to 'burn' this to.

 

I planned to leave soon and while gone I

would have the check disk do its thing,

 

checking and fixing bad sectors,

 

from Computer/Tools/check disk   option.

 

Is that okay?  I am going to be here for about

another 40 mins. or so,

 

but not always online.

 

 



#7 hamluis

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Posted 19 August 2014 - 11:15 AM

Chkdsk won't tell you a thing about your hard drive...chkdsk is a file system tool and it only works one partition at a time.  It cannot repair anything other than files.  The chkdsk /r command is the command that forces chkdsk to examine the hard drive structure of the partition for file data which lies on bad sectors.  It then tries to move the file data from bad sectors to good sectors...but it is not guaranteed to be successful and it cannot effect any other type of problem which traces to a hard drive.

 

Using the graphical interface (My Computer) to run the chkdsk /r command...must entail check boxes in both the Scan For and Aurtomatically Fix options.

 

Louis



#8 Summertime88

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Posted 19 August 2014 - 01:08 PM

I looked at Admin Events and see that Kernel Event Tracing is back again, this after

not seeing it for a week.

 

Is there any solution to

 

a. removing Microsoft Office Professional 2007

b. eliminating Kernel Event Tracing

c. finding inetpub/history

 

which is not located on the computer, and I don't know how

to re-create it.

 

I have searched C: to no avail.

 

More and more I believe the tower needs to go into a technician for

some cleaning out, replacing, and whatever else it needs.

 

I can't even delete the Security updates from Windows for the

Microsoft Office ...so I changed the settings so that Windows cannot

dowload and install w/o my allowing the updates they suggest.

 

There are 6 of these KB2880513     KB2883097   etc. updates re: Office.

 

I just want to remove that clutter.

 

If you have any thoughts on any of the above, great.

 

If it is more than can be done long distance, I will

take it in someday soon for major overhauling.



#9 hamluis

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Posted 19 August 2014 - 04:30 PM

You don't seem to be understanding what I've been trying to tell you...if you have hard drive problems, any data that you are capable of seeing is subject to be misinterpretated since the basic hard drive may be responsible for any seeming errors.

 

Focusing on this error or that situation...isn't going to resolve anything...until the functional status of the hard drive is determined.

 

Louis



#10 Summertime88

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Posted 19 August 2014 - 07:09 PM

Yes, I am probably not understanding what I am supposed to do.

 

What do you want me to send you?

 

Do you need the Speccy information again?

 

I may not be able to get the time now, as it is

dinnertime here but if you write what I am to do,

I will try to figure it out later this evening.

 

Otherwise, I am at a loss, as none of the two items I

posted meant a thing to me.  I don't work on computers,

anymore than I have to do, i.e. going through SERVICES

and making sure necessary  things are running and not stopped.

 

Perhaps I am supposed to take the hard drive into a tech?

Office Depot advertises this ability to diagnose and repair.

:hysterical:



#11 hamluis

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Posted 20 August 2014 - 07:47 AM

Well...last time I looked...CDs/DVDs were still being sold and readily available to anyone who feels the need to use such.  If you want to turn the lack of such into an insurmountable obstacle to running a hard drive diagnostic....that's your option.

 

The data submitted thus far indicates a hard drive problem.  I think that such should be investigated as a priority item.

 

It seems that you ignored the request for the Speccy data...was that intentional?

 

Louis



#12 Summertime88

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Posted 20 August 2014 - 09:55 AM

Later today I will go out and buy a CD

Is there a certain type of CD?

 

in fact, It is all I can figure out to do what I am doing now.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I just opened it up and the information did come through.

 

Administrative Events had 2 more problems on it this morning.

 

IIS - APPHostSVC

MSiScSi

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edited by Summertime88, 21 August 2014 - 09:08 AM.


#13 Summertime88

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Posted 20 August 2014 - 01:11 PM

I bought a 5 pack of CD -R disks, and

 

after trying with two of them, the

 

disks are ejected and a statement that I

 

need to insert the disk... over and over.

 

I have spent an hour just trying to do this one

 

thing plus the disk won't even accept a Windows Backup.

 

I am not able to fulfill this request of burning an image,

or running the diagnostic.

 

If these problems can't be solved over the internet,

I will take the tower into a technician. 

 

This is more than I am capable of doing.

 

Thank  you, Louis for trying to help.

 

I had hoped that the information posted from the

two given above, would do the trick,

 

but when it comes to the CD, I am at a loss.

 

Maybe it is not working due to not being on DOS?

I have no idea.  It did say on the reader's guide

something about not working on Windows,

but on DOS.  This is beyond my scope.



#14 hamluis

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Posted 20 August 2014 - 02:00 PM

I don't know what to suggest...there's nothing that I can say which will enable you to pursue what needs to be done, IMO.

 

I suggest that you await suggestions from others here.

 

Louis



#15 Summertime88

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Posted 20 August 2014 - 05:44 PM

Hi, Louis,

 

I think these problems are too varied and would take a lot of explanation

from anyone who might know the answers.

 

On top of that, I have not been able to do the third request,

using the CD.  If the first two print-outs don't show the

resolution, then it is a waste of time on this case.

 

Tonight, I may find time to try one more time to use the

Sea Tool,   which I did download, but if my CD won't

accept it nor even stay in the DVD slot, I am not

going to get far  on that one.

 

My main concern was to finally get Microsoft Office Professional 2007

out of my Programs and Features, Windows 7, as it is tenacious.

 

Kernel Event Tracing isn't showing up today.  I believe it would

be due to changing something in Data Collector.

 

Am going to take an aspirin now.






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