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windows explorer problem


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#1 duhamel

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Posted 18 August 2014 - 03:13 PM

Hi guyst

When i start my computer, i get the same "windows has stopped working" error box constantly.I cant click on anything.So far, in safe mode, i've tried sfc /scannow, system file checker, nod32 scan, system restore....everything i could  google.....But nothing helps....I cant do anything from normal windows, just from the safe mode....Please help......



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#2 duhamel

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Posted 19 August 2014 - 06:04 PM

Any ideas?



#3 Chris Cosgrove

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Posted 19 August 2014 - 06:19 PM

First of all - welcome to BC !

 

Since you can get into Windows safe mode, use this to back up any data you value - work, photos, music, contact lists, etc. - that isn't already backed up. Just in case things go pear shaped you will not lose your data which is the truly valuable stuff on any computer.

 

Then I think it is time for a Windows repair. Do you have either a Windows install disk or a Windows repair disk ?  An install disk would be both easier and more reliable. If you have one, power up your computer, open the CD/DVD drive' put the disk in. power off and re-boot. The computer should now boot from the DVD. After the screen where you select your language and keyboard you will come to one that says 'Install or Repair'. Choose 'REPAIR' and it will start to do its thing. When it is finished, remove the disk and re-boot, and hopefully your computer will be running. A repair install should not affect either your applications or your data, but you have the data backed up - just in case.

 

If you don't have an install disk, you can download a legitimate copy from 'Digital River' (google them). This comes as an ISO file and you will need access to another computer to download it. Once you have downloaded it you need software like ImgBurn to convert the ISO file to something your computer can use. The ISO file as it comes will NOT work to do the repair.

 

If this doesn't work for you, post back. And remember the next time you are posting about a problem, at a mininum include such details of your computer as make and model. If nothing else, I can then download the manual !

 

Chris Cosgrove



#4 duhamel

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Posted 20 August 2014 - 06:04 AM

Thank you for the reply....So, I need to download it from digitaltriver.com and burn it to DvD...and continue like classic install?



#5 noknojon

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Posted 20 August 2014 - 06:33 AM

Hello - This is the word from Microsoft (as of 2 months ago) RE : Digital River-

Note that it was written by an Indian Microsoft helper, if any writing is a bit ?? off.......

 

For disclosure I have Copied and Pasted the reply to your basic question - - - - - - - - - -

 

These are retail installation media you can download and use to reinstall your copy of Windows 7 that came with your PC. The file is in the .ISO format which is a digital replica of a disc, you have prepare it after downloading it:

 

Download the corresponding edition of Windows 7 you have a license for from the following link. You can identify the edition on COA sticker attached to your machine, with at bottom or battery compartment (laptop) or top/side if its a desktop computer.

 

COA Certificate of Authenticity:

http://www.microsoft.com/howtotell/content.aspx?pg=coa

What is the Windows Certificate of Authenticity?

http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Certificate-of-Authenticity

 

Windows 7 Home Premium (x86) - 32 bit

 

Windows 7 Home Premium (x64) - 64 bit

 

Windows 7 Professional (x86) - 32 bit

 

Windows 7 Professional (x64) - 64 bit

 

Windows 7 Ultimate (x86)* - 32 bit

 

Windows 7 Ultimate (x64)* - 64 bit

 

 

32 vs 64 bit

http://windows.microsoft.com/en-US/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

Is my PC running the 32-bit or 64-bit version of Windows?

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7


ImgBurn - In addtion to supporting the creation of CD's from .ISO files,

it supports a wide range of other image file formats, and it's free.

(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)

http://www.imgburn.com/

http://neosmart.net/wiki/display/G/Burning+ISO+Images+with+ImgBurn


Note: Always use the slowest burn speed (4x or 2x) if offered a choice.



#6 duhamel

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Posted 20 August 2014 - 02:52 PM

Thank you, ill try this and let you know what happened....



#7 Chris Cosgrove

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Posted 20 August 2014 - 04:58 PM

Thanks for expanding on the details, noknojon - it was getting close to my bed time.

 

Chris Cosgrove



#8 noknojon

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Posted 20 August 2014 - 05:46 PM

You are welcome Chris.

 

Crossed time-zones do help at times -

 

Regards -



#9 duhamel

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Posted 20 August 2014 - 08:16 PM

I found out what might be a problem...When i open Event viewer, and see the date when problem has shown up, i noticed only one error..,,Apphelp.dll,,.I'd like to try fixing it because im tryin' to resolve this problem for days and now i think this might be the cause..So, if you know the way to fih ,,apphelp.dll,, please help...I'v heard for dllsuite...Maybe I should try it?



#10 Chris Cosgrove

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Posted 21 August 2014 - 04:37 PM

The information in this article may be of help with your Apphelp.dll problem :

 

http://pcsupport.about.com/od/findbyerrormessage/a/apphelp-dll-not-found-missing-error.htm

 

I saw that one of the suggested possible cures is to do a Windows restore and I note that you have tried this. But did you find a restore point that preceded the start of this problem ?

 

Chris Cosgrove



#11 duhamel

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Posted 21 August 2014 - 05:42 PM

First, thanks for your help.

Yes, i've done system restore, but i found just one restore point and it hasn't changed anything....There are a lot of articles about fixing dll files...but nothing worked.Theri is an option to download dll file and replace it, but people say that's not secure(viruses)...and honestly,  i don't know how to do it....http://pcsupport.about.com/od/findbyerrormessage/a/apphelp-dll-not-found-missing-error.htm..Is it safe to download dll file?



#12 Chris Cosgrove

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Posted 22 August 2014 - 05:03 PM

I think the safest thing for you to do is a 'Repair install' using the appropriate Windows install disc as outlined by noknojon. Discs sourced as above are safe.This will almost certainly replace the missing or corrupted DLL file, and if it doesn't, you still have the option of doing a full Windows re-install.

 

As stated above, a repair install will not normally affect your data and applications but it is not a chance I would be willing to take with my data - back it up first. A full Windows re-install will format the drive.

 

If at any tine during the repair install or re-install process you are asked for an authentication key, use the existing one off your computer.

 

Chris Cosgrove






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