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fastfix pro


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#1 ggholcomb

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Posted 18 August 2014 - 10:02 AM

how do you remove fastfix pro?

 



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#2 boopme

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Posted 18 August 2014 - 10:32 AM

Moved to Am I Infected ,as there are no logs...

Have you tried this...http://pcfastfix.com/uninstall.html


Edited by boopme, 18 August 2014 - 10:34 AM.

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#3 ggholcomb

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Posted 18 August 2014 - 11:23 AM

uninstall will not work with FastFix



#4 boopme

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Posted 18 August 2014 - 11:34 AM

OK, use these then...

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions
  • for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
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#5 ggholcomb

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Posted 18 August 2014 - 02:34 PM

will run chameleon again.  did find some problems but did not remove fastfix.  When i tried to export the logs, Malwarebytes shut down



#6 boopme

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Posted 18 August 2014 - 04:03 PM

You needed to use Chameleon as MBAM would not run straight up?

Then run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ggholcomb

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Posted 18 August 2014 - 04:58 PM

this is the last log

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/18/2014
Scan Time: 2:46:44 PM
Logfile: malware.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.18.09
Rootkit Database: v2014.08.16.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Gary

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 496644
Time Elapsed: 19 min, 33 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled

 

I ran Chameleon and it did find problems.  when I rebooted the logs were blank.  FastFix was not disabled.  Still will not uninstall.  I will try ESET.   I REALLY APPRECIATE THE HELP!!



#8 boopme

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Posted 18 August 2014 - 07:31 PM

If it is still there after ESET what is your Browser?

You're welcome!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ggholcomb

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Posted 18 August 2014 - 08:23 PM

If it is still there after ESET what is your Browser?

You're welcome!



#10 ggholcomb

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Posted 18 August 2014 - 08:25 PM

Eset still running. Internet explorer. I will send the log to you in the morning.

#11 ggholcomb

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Posted 18 August 2014 - 08:35 PM

It finished running.  Here is the txt
C:\Program Files\CouponAlert_2pEI\Installr\1.bin\2pEIPlug.dll Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\Program Files\CouponAlert_2pEI\Installr\1.bin\2pEZSETP.dll Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\Program Files\CouponAlert_2pEI\Installr\1.bin\NP2pEISb.dll Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\Users\Gary\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\62\7bf6037e-5fb443ea multiple threats cleaned by deleting - quarantined
C:\Windows\uninst.exe a variant of Win32/PCCleaners potentially unwanted application deleted - quarantined



#12 ggholcomb

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Posted 18 August 2014 - 08:41 PM

do i reboot now?



#13 boopme

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Posted 18 August 2014 - 09:59 PM

Having internet trouble in my area.

yes reboot

If still there then we need a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 ggholcomb

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Posted 19 August 2014 - 08:04 AM

Problem still exist. Communicating via cell. Trying to download DDS file but computer is freezing up.

#15 ggholcomb

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Posted 19 August 2014 - 11:01 AM

I made a new topic titled Infected With FastFix pro




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