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Windows 7 password box will not open.

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#1 DeeSix12


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Posted 18 August 2014 - 09:11 AM

So i need help, i have Windows 7 on my Dell Inspiron. I downloaded an app for Tom Tom navigation gps on my laptop to update my gps. After i shut down my computer, when i went to start up the laptop, it would not load my password box. It loads the blue screen and my mouse but the Welcome and Password box is missing, i tried starting safe mode but that did not work either, help please.

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#2 JohnC_21


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Posted 18 August 2014 - 09:12 AM

Hello, and Welcome


Can you access Safe Mode with Command Prompt?

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