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WLXPhotoGallery.exe System Error


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#1 softeyes

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Posted 17 August 2014 - 11:30 PM

Hello: Using Windows 7 Ultimate, security updated, cleared of malware here  http://www.bleepingcomputer.com/forums/t/538788/malwarebytes-anti-malware-crashing/  (yay Gary!).

 

Problem: In My pictures, I see the picture (icon), however when I click on the icon I receive this error:

 

wlxphotogallery_zpse903fc5f.jpg

 

 

What have I done:

 

~typed into search WLXPhotoGallery.exe and nothing was found

~looked in Windows/System 32 and found: msvcr110_clr0400.dll

~In add/remove programs, did a repair of Windows Essentials 2012

 

Your assistance please, and thank you! :)

 

self edit: spelling

 

nandemoh


Edited by nandemoh, 17 August 2014 - 11:31 PM.


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#2 jhayz

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Posted 18 August 2014 - 01:42 AM

Have you tried reinstalling Windows Live Essentials and remove the current by add or remove programs? Some search from google also directs to DirectX update which is part of WLE system requirements. http://windows.microsoft.com/en-ph/windows/windows-essentials-2012-system-requirements


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#3 softeyes

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Posted 18 August 2014 - 03:34 AM

Hi jhayz, thank you for your response!

 

I as well did discover the DirectX discussion.  The error I am receiving is not congruent with DirectX.

 

I did do a full repair installation, and now a complete installation is hanging on "Messenger" with the same error code as in my picture below.

 

Your idea of uninstalling through add/remove programs appears to be a good next step.  I'll try that, it certainly can't hurt!

 

I'll report back good/bad news!

 

 



#4 softeyes

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Posted 18 August 2014 - 11:15 AM

Hello ~ 8/18/2014 update: I uninstalled Windows Live Essentials 2012 from add/remove programs, there were still bits and pieces remaining so I used Revo to get rid of everything.

 

Now I can view My Pictures with Windows Photo Viewer as the default program.  That's a relief!

 

Now I'll do a fresh install of Windows Live Essentials to see if I can get the missing MSVRC110.dll.

 

Any feedback is fabulous! :idea:



#5 jhayz

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Posted 18 August 2014 - 09:43 PM

Let us know of the results. Following up with system file checker (sfc /scannow) is also an ideal approach within the testing procedures. Re running Adwcleaner by scan and check tabs for any new PUPs/Adwares entries is needed just in case. Post if any found or deleted entries including the ESET results next time please. :thumbup2:


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#6 softeyes

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Posted 18 August 2014 - 09:55 PM

jhayz ~ many thanks for your reply!

 

Status as of 7:49 PM West coast time: 

 

I did not re-install Windows Live Essentials.  After doing quite a bit of Google searching, it appears that this program is slowly phasing out and is not critical to have installed for me to run Windows 7.  I do not actually use any of the features, so I have left the program to fly away with the wind!

 

I had run AWCleaner earlier this evening, here are the results:

 

# AdwCleaner v3.307 - Report created 18/08/2014 at 18:21:38
# Updated 17/08/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : Haro - ANIE
# Running from : C:\Users\Haro\Desktop\adwcleaner_3.307.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{22511E2E-7970-414E-BC7C-28D16C4AF54D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23C5311E-016D-4999-BCB1-499898429D6C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2C4B6DB8-6413-403B-A038-16A352CFE8B9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{46803190-228D-470E-90FE-F5E0CEA9C4F2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5180FE16-2E09-497B-9C8B-5A6F029ECECB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A4F6E1B3-469E-46EF-A936-FBA9D5EFD2B9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C97AF157-6A27-4F57-9D47-E2D3E4761B77}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ED0D2C81-7DB5-4599-B7C0-1033418B5672}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{ED721A76-8160-4DA0-A18E-7FD7C4574774}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Haro\AppData\Roaming\Mozilla\Firefox\Profiles\5t56flam.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [1400 octets] - [23/09/2013 14:25:37]
AdwCleaner[R10].txt - [2152 octets] - [23/06/2014 09:04:37]
AdwCleaner[R11].txt - [2088 octets] - [23/06/2014 09:13:11]
AdwCleaner[R12].txt - [2210 octets] - [23/06/2014 21:39:24]
AdwCleaner[R13].txt - [2332 octets] - [25/06/2014 18:26:30]
AdwCleaner[R14].txt - [3312 octets] - [14/07/2014 18:57:36]
AdwCleaner[R15].txt - [2576 octets] - [16/07/2014 20:25:28]
AdwCleaner[R16].txt - [2834 octets] - [31/07/2014 22:00:40]
AdwCleaner[R17].txt - [4490 octets] - [18/08/2014 18:18:29]
AdwCleaner[R1].txt - [858 octets] - [24/09/2013 09:57:44]
AdwCleaner[R2].txt - [976 octets] - [24/09/2013 12:01:17]
AdwCleaner[R3].txt - [1096 octets] - [26/09/2013 10:07:11]
AdwCleaner[R4].txt - [1216 octets] - [28/09/2013 09:32:14]
AdwCleaner[R5].txt - [1336 octets] - [28/09/2013 20:06:15]
AdwCleaner[R6].txt - [1456 octets] - [29/09/2013 10:07:33]
AdwCleaner[R7].txt - [1711 octets] - [29/09/2013 19:12:17]
AdwCleaner[R8].txt - [1831 octets] - [29/09/2013 22:47:41]
AdwCleaner[R9].txt - [5375 octets] - [22/06/2014 09:20:11]
AdwCleaner[S0].txt - [1485 octets] - [23/09/2013 14:30:49]
AdwCleaner[S10].txt - [2219 octets] - [23/06/2014 09:05:33]
AdwCleaner[S11].txt - [2151 octets] - [23/06/2014 09:14:02]
AdwCleaner[S12].txt - [2273 octets] - [23/06/2014 21:39:59]
AdwCleaner[S13].txt - [2395 octets] - [25/06/2014 18:27:03]
AdwCleaner[S14].txt - [3396 octets] - [14/07/2014 18:58:33]
AdwCleaner[S15].txt - [2639 octets] - [16/07/2014 20:26:09]
AdwCleaner[S16].txt - [2902 octets] - [31/07/2014 22:01:32]
AdwCleaner[S17].txt - [3909 octets] - [18/08/2014 18:21:38]
AdwCleaner[S1].txt - [918 octets] - [24/09/2013 09:58:31]
AdwCleaner[S2].txt - [1036 octets] - [24/09/2013 12:02:04]
AdwCleaner[S3].txt - [1158 octets] - [26/09/2013 10:08:11]
AdwCleaner[S4].txt - [1278 octets] - [28/09/2013 09:32:49]
AdwCleaner[S5].txt - [1398 octets] - [28/09/2013 20:06:46]
AdwCleaner[S6].txt - [1518 octets] - [29/09/2013 10:09:16]
AdwCleaner[S7].txt - [1772 octets] - [29/09/2013 19:12:55]
AdwCleaner[S8].txt - [1892 octets] - [29/09/2013 22:48:13]
AdwCleaner[S9].txt - [5372 octets] - [22/06/2014 09:21:27]

########## EOF - C:\AdwCleaner\AdwCleaner[S17].txt - [4509 octets] ##########
 

Running ESETT was not in my radar!  Sorry..would you like me to run ESETT?  No problemo! :busy:



#7 softeyes

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Posted 18 August 2014 - 10:08 PM

P.S.  Attempting to run sfc /scannow ~ a window shows up and disappears faster than a blink of the eye! :scratchhead:



#8 jhayz

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Posted 19 August 2014 - 12:01 AM

After doing quite a bit of Google searching, it appears that this program is slowly phasing out and is not critical to have installed for me to run Windows 7.  I do not actually use any of the features, so I have left the program to fly away with the wind!

 

Thank you for the reminder, as personally don't use much of this software so it never crossed my mind of the phase out product. Some components or features may be still be usable though as explained here. You can re run Adwcleaner again to make sure no more entries are detected, include JRT and MBAM quick scan until the logs are clean. The ESET online scan will also detect certain infections or Adwares of which previous scanners have not. Did you run as Admin on cmd prompt referring to the sfc scan?


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#9 softeyes

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Posted 19 August 2014 - 05:35 PM


 

 Did you run as Admin on cmd prompt referring to the sfc scan?


 

 

Blushing..no. And you are wondering why not ! I do not know how to do that! :grinner:

 

I clicked on "run" entered sfc /scannow, and there was a blink of a window, no options to run as an admin. or as Charlie Brown! :idea:

No doubt, I have not done this correctly!

 

 

 



#10 jhayz

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Posted 19 August 2014 - 10:08 PM

When you type cmd on search box, a cmd icon will appear on top. Hover you arrow key then right-click run as admin. then proceed with the same steps as suggested.


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#11 softeyes

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Posted 19 August 2014 - 10:46 PM

Thank you for the detailed instructions!  They worked, and good news, the result was:

"Windows Resource Protection did not find any intgrity violations." :trumpet:

 

At this junction, I can only assume that "if" I were to do a new install of Windows Live Essentials, the missing

.dll file would return and the system error would no longer show.

 

As I am able to use all Windows 7 features I need right now, without the WLE, I'll leave well enough alone.

 

I have also followed instructions from quietman7 here: http://gotwindows.proboards.com/post/387/thread,

if my computer was to have had any mal-functions due to the two Windows 7 security updates, they are now un-installed and that feels good too!

 

Unless you have further instructions for me, I feel the problem will remain a bit of a mystery until/or if I ever elect to reinstall Windlows Live Essentials!

 

Well then jhayz, I thank you for your time and effort with my thread!  :thumbsup:



#12 jhayz

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Posted 20 August 2014 - 05:33 AM

Good news indeed! You're Welcome :)


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