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iexplorer.exe using massive amount of resources


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#1 shaggyscoots

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Posted 17 August 2014 - 04:54 PM

I just want to start off by saying I've probably only used Explorer once on this computer..  Last night I was watching a caster on twitch and my browser closed due to resources being low, the computer restarted itself and windows repair had ran.  After about 3 hours it finally booted into windows.  I now have multiple browser.exe tasks running which never showed up in processes before..  And iexplorer.exe is using almost all of my CPU and 1/4 of my ram.  I kill the task and it comes back and slowly builds up to the point where my cpu is 100% used.

 

 I've ran Malware Bytes and it found nothing, ran AVG, found a few threats.  Rebooted still the same.  Ran HiJackThis and got rid of some of the stuffs I know are safe to remove.  Still have some things that could be fixed there, that's why I have came here for help.  Ran a couple rootkit programs and nothing was found.  I'd be grateful to get this fixed as my computer has a few different users and I need it running smoothly like normal.  Thanks



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#2 hamluis

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Posted 17 August 2014 - 06:03 PM

Let's clarify something...before misunderstandings occur :).

 

Iexplorer is NOT related to Windows, in prior years, the appearance of such in Task Manager had been assumed to be malware, today it seems to be some sort of app for music transfer.

 

The browser process for Internet Explorer is iexplore.exe, not iexplorer.exe.  The letter difference is significant, IMO.

 

There is always one iexplore process reflected in Task Manager for any Windows system with IE enabled/running.  For every browser window open at the same time...there is another iexplore process reflected in Task Manager.  One window open reflects two processes in Task Manager...2 windows open reflects 3 processes...and so on.  This is normal behavior.

 

If you think that you have malware issues that can be clarified by a ComboFix log which you have already run...I suggest that you follow Steps 6-8 of the following link and initiate a new topic in the forum containing the Prep Guide.

 

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .

 

Louis


Edited by hamluis, 17 August 2014 - 06:08 PM.


#3 dc3

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Posted 18 August 2014 - 09:45 AM

Open the Task Manager, if Internet Explorer is running click on it and then click on End Task.

 

Do you still see iexplorer.exe?


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