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LookSafe malware seems to be associated with my wireless router

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#1 kcirtapretrac


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Posted 17 August 2014 - 12:36 PM

My kids downloaded some malware to my computer recently (I noticed the problem the next day when I used the omnibox in Chrome for a search--Google is my default search engine--and I got LookSafe Yahoo search results instead).


So it took a few hours, but I seemed to have gotten rid of the malware (AdwCleaner, Malwarebytes premium, HitmanPro). That was a couple of weeks ago, and I seemed to have had good results, with no return of the bogus LookSafe Yahoo search. 


However, I noticed a couple of days ago that I would randomly get the LookSafe results from time to time. This morning, I realized that I only get the LookSafe search results when I'm associated with our main wireless network. When the laptop is connected to our extended network (we have a NETGEAR N300 Wi-Fi Range Extender), I get Google search results when I use the omnibox to search.


If it matters, we use a MOTOROLA SBG6580 SURFboard Wireless Cable Modem for our main wireless network.


Any help you can provide will be much appreciated.

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#2 buddy215


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Posted 17 August 2014 - 01:42 PM

Do a reboot of your modem and routers by removing power cables, waiting a minute or so and then reattaching the power cables.


Check in your Add/ Remove listing for programs you did not intentionally install or do not recognize. Do an online search for those you

are not sure of what they are.


Google Chrome gives you the option to reset your browser settings in one easy click. In some cases, programs that you install can change your Chrome settings without your knowledge. You may see additional extensions and toolbars or a different search engine. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.

Reset your browser settings:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the "Reset browser settings” section.
  4. Click Reset browser settings.
  5. In the dialog that appears, click Reset.

Check the Add-Ons/ extensions/ plugins in all browsers disable or remove the ones you did not install.


  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Use CCleaner to cleanup temporary files, logs, ad cookies, etc. Use the default settings. No need to use the Registry Cleaning Tool and its

use may cause other problems. Pay close attention while installing and UNcheck the offers of toolbars such as Yahoo.

CCleaner - PC Optimization and Cleaning - Free Download

Edited by buddy215, 17 August 2014 - 01:43 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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