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Problems using adwcleaner


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#1 pippi

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Posted 17 August 2014 - 06:41 AM

I've managed to get myself a large amount of annoying ads etc. I've spent hours today reading what to do and every solution has concluded I use adwcleaner. However, each time I install it and press scan I get the following message:

 

Line 3281

Error: Array variable has incorrect number of subscripts or subscript dimension range exceeded.

 

And then it shut the window down.

 

I literally got this laptop today and it's running Windows 8. I'm hoping it's just a simple settings problem :(

 

Thank you in advance for your help


Edited by hamluis, 17 August 2014 - 07:33 AM.
Moved from MRL to AII - Hamluis.


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#2 quietman7

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Posted 17 August 2014 - 09:10 AM


I have reported the error to the developer.

With most Adware/Junkware/PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features (Add/Remove Programs) in the Control Panel or an alternative third party uninstaller like Revo. In many cases, using the uninstaller of the adware not only removes it more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

After doing the above, continue as follows:

Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe) to install, then follow these instructions for doing a THREAT SCAN in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A.4. Issues.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After the scan, make sure that everything is checked and then click the Remove Selected button to remove all the listed malware.
  • After rebooting the computer, copy and past the mbam.log in your next reply.
If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

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#3 pippi

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Posted 17 August 2014 - 10:27 AM

Hi thank you for your help. I managed to uninstall everything (I think) and eventually the scan worked on Awcleaner. It detected quite a lot and I then rebooted. I've run a scan with Malwarebytes. After a reboot this was the details (should I now delete all quarantined items? Thanks again

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 17/08/2014
Scan Time: 22:00:37
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.17.04
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: dakinpippa

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 288204
Time Elapsed: 13 min, 21 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 2
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlerts.exe, 4748, Delete-on-Reboot, [3c6caf1874075cdaba2ee317e220fe02]
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsApp.exe, 4764, Delete-on-Reboot, [3c6caf1874075cdaba2ee317e220fe02]

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.StormAlerts.A, HKU\S-1-5-21-2792840681-786237693-399404315-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\StormAlerts, Quarantined, [654382459edd87afd672c09ea45ddb25],
PUP.Optional.GlobalUpdate.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\GOOGLEUPDATE.EXE, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\GOOGLEUPDATE.EXE, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 6
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts, Delete-on-Reboot, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Storm Alerts, Quarantined, [6f392b9c4b3064d2359aaf5d877cbe42],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\Weather_Warnings_LLC, Quarantined, [c5e3418675069b9b5ec1aa2a5fa3926e],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\Weather_Warnings_LLC\StormAlerts.exe_Url_3k4gehgmkkl1zxf2wpovpi2cbrlxhafu, Quarantined, [c5e3418675069b9b5ec1aa2a5fa3926e],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\Weather_Warnings_LLC\StormAlerts.exe_Url_3k4gehgmkkl1zxf2wpovpi2cbrlxhafu\1.6.0.0, Quarantined, [c5e3418675069b9b5ec1aa2a5fa3926e],

Files: 33
PUP.Optional.Conduit.A, C:\Users\dakinpippa\AppData\Local\Temp\air929F.exe, Quarantined, [e5c3a027700b290d9b581710f110fd03],
PUP.Optional.CrossRider, C:\Users\dakinpippa\AppData\Local\Temp\airC781.exe, Quarantined, [76320cbb7cff88ae1c3e8b1c857cb64a],
PUP.Optional.Conduit.A, C:\Users\dakinpippa\AppData\Local\Temp\nsbC4D9.exe, Quarantined, [792f08bf90eb0630882293fa1ee36a96],
PUP.Optional.Conduit.A, C:\Users\dakinpippa\AppData\Local\Temp\nsbE169.exe, Quarantined, [2c7c982fdc9f6dc9d2d8fa939d6421df],
PUP.Optional.Conduit.A, C:\Users\dakinpippa\AppData\Local\Temp\nsq5FF2.exe, Quarantined, [6f39359245367bbbfdad4d4038c9a060],
PUP.Optional.SearchProtect.A, C:\Users\dakinpippa\AppData\Local\Temp\nsvEDC4.tmp, Quarantined, [bdeb7354c1ba191d02cfdeb9976a45bb],
PUP.Optional.AirAdInstaller, C:\Users\dakinpippa\AppData\Local\Temp\setup.exe, Quarantined, [baee15b2e2991c1a76c0bb7f48b840c0],
PUP.Optional.CrossRider.A, C:\Users\dakinpippa\AppData\Local\Temp\nspCD5B.tmp\Wxqsgx.exe, Quarantined, [56525c6b126991a5441074cf7e829f61],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsuninstall.exe, Quarantined, [654382459edd87afd672c09ea45ddb25],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsBrowser.exe.config, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsApp.exe.config, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\ICSharpCode.SharpZipLib.dll, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\mod.StormAlertsApp0.dat, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\SAUpdater.exe, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\SAUpdater.exe.config, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlerts.exe, Delete-on-Reboot, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlerts.exe.config, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsApp.exe, Delete-on-Reboot, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsApp0.dat, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsBrowser.exe, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsK.dat, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\StormAlertsU.dat, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\StormAlerts\uninstall.exe, Quarantined, [3c6caf1874075cdaba2ee317e220fe02],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Storm Alerts\Storm Alerts.lnk, Quarantined, [6f392b9c4b3064d2359aaf5d877cbe42],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Storm Alerts.lnk, Quarantined, [f8b01fa82f4cbf77735da6664eb5847c],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\StormAlerts.lnk, Quarantined, [7d2ba81fcab1c472b71ada32c43fb050],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\GoogleCrashHandler.exe, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\GoogleUpdate.exe, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\GoogleUpdateBroker.exe, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\GoogleUpdateHelper.msi, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\GoogleUpdateOnDemand.exe, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.GlobalUpdate.A, C:\Users\dakinpippa\AppData\Local\Temp\comh.67120\goopdate.dll, Quarantined, [25833394a3d844f21a7e3d9527dbbc44],
PUP.Optional.StormAlerts.A, C:\Users\dakinpippa\AppData\Local\Weather_Warnings_LLC\StormAlerts.exe_Url_3k4gehgmkkl1zxf2wpovpi2cbrlxhafu\1.6.0.0\user.config, Quarantined, [c5e3418675069b9b5ec1aa2a5fa3926e],

Physical Sectors: 0
(No malicious items detected)

(end)



#4 quietman7

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Posted 17 August 2014 - 03:53 PM

Yes...you can remove the items noted for quarantine.

Then rescan again with Malwarebytes Anti-Malware (THREAT SCAN) in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally will prevent Malwarebytes from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 pippi

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Posted 17 August 2014 - 05:07 PM

Looking much better. Thank you again.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 18/08/2014
Scan Time: 04:44:46
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.17.06
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: dakinpippa

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 288863
Time Elapsed: 20 min, 6 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#6 quietman7

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Posted 17 August 2014 - 05:43 PM

Try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
Vista/Windows 7/8 users need to run Internet Explorer/Firefox as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

  • Click the green esetOnline.png button.
  • Read the End User License Agreement and check the box:
  • Check esetAcceptTerms.png.
  • Click the esetStart.png button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check esetScanArchives.png and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
  • Push the esetBack.png button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. Eset's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove. If in doubt, ask before taking action.
 


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#7 pippi

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Posted 18 August 2014 - 10:19 AM

This is the result of the scan, I think they're all ok to delete?

 

C:\AdwCleaner\Quarantine\C\Users\dakinpippa\AppData\Roaming\UpdaterEX\UpdateProc\UpdateTask.exe.vir a variant of Win32/DealPly.S potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\D8AYW1UP\spstub[1].exe a variant of Win32/ClientConnect.A potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\HE0PVEV9\Chrome_Setup.exe a variant of Win32/InstallCore.QC potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\HE0PVEV9\StormAlertsSetup[1].exe a variant of MSIL/Adware.StrongVault.A application cleaned by deleting - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\HHLHFLSZ\Malwarebytes Anti-Malware Setup.exe a variant of Win32/AirAdInstaller.A potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\HHLHFLSZ\PCHealthKit-GB[1].exe a variant of Win32/SpeedingUpMyPC application cleaned by deleting - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\HHLHFLSZ\SPSetup[1].exe a variant of Win32/ClientConnect.A potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\JVS7H28K\sp-downloaderB[1].exe Win32/Toolbar.Conduit.R potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\IE\JVS7H28K\ss15[1].exe a variant of Win32/Packed.ScrambleWrapper.N potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Microsoft\Windows\INetCache\Low\IE\OI24BN59\Malwarebytes%20Anti-Malware%20Setup[1].exe a variant of Win32/AirAdInstaller.A potentially unwanted application deleted - quarantined
C:\Users\dakinpippa\AppData\Local\Temp\airF48F.exe a variant of Win32/SpeedingUpMyPC application cleaned by deleting - quarantined
C:\Users\dakinpippa\AppData\Local\Temp\nspCD5B.tmp\WrapperUtils.dll a variant of Win32/Packed.ScrambleWrapper.N potentially unwanted application deleted - quarantined
 



#8 quietman7

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Posted 18 August 2014 - 01:30 PM


Looking good. How is your computer running now?
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#9 pippi

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Posted 18 August 2014 - 04:35 PM

So much better. I haven't had a pop up or any annoying ads at all!



#10 quietman7

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Posted 18 August 2014 - 04:48 PM

Then you should be good to go.

BTW, you may want to read these topics.
Best Practices for Safe Computing - Prevention of Malware Infection
How Malware Spreads - How did I get infected
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)
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#11 Mok

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Posted 04 May 2015 - 12:17 PM

I have reported the error to the developer.

 

 

I just wanted to note here that I am having the same issue with adwcleaner. That is to say, the same error. I'm taking care of it now, but I thought I would look around and see who else has had this error. That's how I found this thread.



#12 quietman7

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Posted 04 May 2015 - 02:48 PM

This topic is almost a year old now.

You can contact Xplode directly...AdwCleaner Changelog includes Xplode's contact/email info:
Xplode-ccm@hotmail.fr
Xplode@general-changelog-team.fr
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