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Malware preventing change of proxy server settings/ internet access


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#1 SpreadableFruit

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Posted 16 August 2014 - 04:08 PM

Hello,
 
I've done some searches in the forums and tried a few fixes posted for similar issues but had no luck.
 
Background
I am running Windows 7 Ultimate 64bit. I recently installed some free software which of course came with some adware, changed my browser settings (home page, default search engines.) After some work I was able to remove them, but now have encountered a new problem which I expect is also malware related.
 
Problem
When I direct my browsers to any website I get a message saying that there is no response from the proxy server. I have never used a proxy server for internet access and when I go into my Internet Properties>LAN Settings and un-check "Use a proxy Server for your LAN" and check "Automatically detect settings" the settings are not remembered and revert as soon as I close and re-open "LAN Settings" rendering my browsers useless.
 
Things I've Tried
Scans with

Malwarebytes antimalware

Microsoft security essentials

Spybot Search and Destroy

CCleaner (cleaner and registry)

Using regedit to manually delete suspicious registry keys
The FRST fixlist here
The OTL fix here

Any help you can offer if appreciated. I am accessing the internet via a netbook and have been installing scanners to the infected PC via flash drive.

Edited by Queen-Evie, 16 August 2014 - 04:30 PM.
moved from Windows 7 to the appropriate forum


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#2 Broni

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Posted 17 August 2014 - 04:13 PM

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Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

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#3 SpreadableFruit

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Posted 17 August 2014 - 04:58 PM

Hello,

 

Have posted the requested information here.

 

Thanks!



#4 Broni

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Posted 17 August 2014 - 10:04 PM

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